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ICT Self Help
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FAQs

On This Page:

Getting Started With ICT

Staff Accounts

How do I change my password?
How do I request further access?
How long must my password be?
I am a new staff member. How do I get a computer account and username?
I know my password is correct but it is not working today.
What do I do if I lose my ID card?
What do I do if my password doesn't work?
What does a computer account cost?
What does a computer account give me?
What if I can't remember my password?
What is EdLinked?
What is MyWeb?
When will my password expire?
Where can I find help for UniAccess?
Where can I find information on passwords?

Student Accounts

As a student, how do I get or replace my Student ID?
Can I get a UniCash refund?
Do I need to register my student ID card?
How do I change my password?
How long do I have access to UoW systems after the end of my course?
How long must my password be?
How long will my student account remain open?
I have just got my ID card but I cannot log in to the computers.
I know my password is correct but it is not working today.
What do I do if I lose my ID card?
What do I do if my password doesn't work?
What do I do if the New User / registration process doesn't accept my barcode?
What does a computer account cost?
What does a computer account give me?
What if I can't remember my password?
What is EdLinked?
What is my student ID card for?
What is my student username?
What is MyWeb?
What is the New User Process?
When can a new student access their account?
When will my password expire?
Where can a student change their name?
Will my school add any credit to my UniCash account?

Staff Email

Are student email addresses available within staff Gmail i.e. contacts?
Can I check my email from other places?
Can I get my email forwarded to another email address?
Can I log in to Gmail from the 'normal' Google (Gmail) login page?
How can I access my Gmail?
How can I check my mailbox size?
How can I get a copy of an important University-related email from a staff member who has left?
How can I make my Google account more secure?
How can I send large files via email?
How can staff access their emails through Outlook?
How do I prevent messages from a specific sender from being tagged as spam?
How large can an email be?
I think I've deleted an email that I now need, can I get it restored?
What if I am not able to log in to my University Gmail account?
What if I have a query about how to use Gmail?
What if I have really long name(s)? Will I end up with a really long email address?
What is the size of my mailbox?
Where can I find help for Gmail on my iPad/IPhone??
Why can't I see my emails in my Gmail account?

Student Email

Are staff email addresses available within student Gmail i.e. contacts?
Are student email addresses available within staff Gmail i.e. contacts?
Can I check my email from other places?
Can I get my email forwarded to another email address?
Can I log in to Gmail from the 'normal' Google (Gmail) login page?
Can students set up 2-step verification?
How can I access my Gmail?
How can I check my mailbox size?
How do I find information about my student email account?
How do I prevent messages from a specific sender from being tagged as spam?
How large can an email be?
What if I am not able to log in to my University Gmail account?
What if I have a query about how to use Gmail?
What if my email address in Moodle is not my preferred email?
What is the size of my mailbox?
Where can I find help for Gmail on my iPad/IPhone??
Why can't I see my emails in my Gmail account?

Student UniCash

As a staff member, how do I arrange credit for students or courses?
As a student, how do I get or replace my Student ID?
Can I get a UniCash refund?
Can I get cash out when putting money on my Unicash account with EFTPOS?
Can I put money on my UniCash account using EFTPOS or Credit Card?
Can I use my UniCash to purchase course readings?
How can I add money to my account for printing?
I have just put money on my UniCash account, how long before I can use it?
What do I do if I lose my ID card?
What if my UniCash balance is incorrect?
What is UniCash?
Why am I charged when I submit my assignment via the web in WMS?
Will my school add any credit to my UniCash account?

Student Internet

As a student, how long can I access my Lightwire account?
How do I enable Click to Play in my browser?
How many Lightwire accounts can I have?
Is there a data cap on my free internet?
What are the Student Internet charges?
What happens to the Lightwire data I paid for with a top up?
What is the free internet allowance for students?
What is the new internet login?
Where can I access wireless on campus?
Where can I find information on passwords?
Where can I find information on the wireless network?
Where can I find wireless information for my Android phone?
Where can students access free internet?
Why can I still see a Lightwire login option?
Will the University monitor the internet traffic?

Staff Printing

How can I print from my mobile device?
How can staff set up and enable printing for the first time?
What do I do if I lose my ID card?
Who provides and services the photocopiers on campus?

Student Printing

As a student, how do I get or replace my Student ID?
Can I get a UniCash refund?
Do I need to register my student ID card?
How can a student set up and enable printing for the first time?
How can I add money to my account for printing?
How can I print from my mobile device?
I am a student and unable to print?
What do I do if I lose my ID card?
What is UniCash?
Why am I charged when I submit my assignment via the web in WMS?

Student Centre

As a student, how do I get or replace my Student ID?
How do I access the labs after hours?
Where are the student computer labs?

Uni Access

How do I request further access?
I am a new staff member. How do I get a computer account and username?
What does a computer account cost?
What does a computer account give me?
Where can I find help for UniAccess?
Where can I save files so they can be accessed by other staff in my department?

ICT User Tools and Services

Library

Why can't I access the Library Databases?

Office Technologies

Computers and Laptops

Are uninterrupted power supply (UPS) systems needed? Who provides them?
Can I loan equipment required for my paper / my research?
Can I plug my laptop into the network?
Can I use a laptop in the Teaching Room?
Can I use a Linux desktop computer?
How can I save power on my desktop computer?
How do I access the labs after hours?
How do I get power supplies for computer equipment?
How do I set up Google 2-step Verification?
If I need to work from home how can I access my desktop and department shares etc.?
If something is not working (eg. printing) how can I see if there are any outages on campus?
What do I do if my computer has a virus?
What do I do if my computer stops working?
What equipment is available for loan and how long can it be loaned for?
Where are the student computer labs?
Where can I find old SnapComms messages?
Where do I report a power outage (computer won't work)?
Who arranges the purchase, installation, and replacement of computer equipment?
Who is my computer consultant?
Who looks after the University's centralised computer systems and who does one contact if there is a breakdown?

Phone Services

How can I contact the University telephonists?
How can I forward my phone to another extension or voicemail?
How can I get my name to display on the phone?
How do I get my name in the online phonebook?
If I know the extension I want how can I ring straight through?
On a Cisco phone how long is a voicemail message kept in your Deleted folder once you have deleted it?
On a Cisco phone how long will a message stay in your Inbox?
What do I do if my phone doesn't work?
What is the University phone number?
Where do I find the online phonebook?
Who changes Voicemail PINs?
Who do I contact to purchase a new phone?
Who manages the telephone service on campus?

Printers on Campus

Who looks after the University's centralised computer systems and who does one contact if there is a breakdown?
Who provides and services the photocopiers on campus?

Teaching Technologies

Teaching Rooms

Can I book a Teaching Room online?
Can I get audio and video tapes copied to CD or DVD?
Can I use a laptop in the Teaching Room?
How can I find out what equipment is in the Teaching Room?
Is there somewhere that I can get CDs copied for teaching?
What happens if I can't get the equipment in the Teaching Room to work?
What software is available in the Teaching Rooms?
Where can I find help for using the equipment / technology in the teaching rooms?
Where can I find out the physical location of a Teaching Room?
Where do I find information about the Teaching Rooms?

Video Conference

How do I book a room for a video conference?
How do I book a Video Conference (VC)?
How do I cancel a video conference booking?
Is there technical support available for a video conference?
What does KAREN cost?
What does Zoom cost?
What if I have issues with the equipment during a video conference session?
What is Adobe Connect?
What is KAREN?
What is Skype?
What is Zoom?
Where can I find information on booking a conference on campus?

AV Services & Equipment

Are there cameras and other gear I can borrow for my course?
Can I loan equipment required for my paper / my research?
Is there any information on using the equipment in the TV Studio?
Where can I find information on how to use the equipment I borrow?

Moodle

Can I access Moodle on my Mobile Device?
Can I get audio and video tapes copied to CD or DVD?
How can I allow other teachers to see students dialogues?
How do I add and remove users (assign roles) in Moodle?
What if I can't see my paper/s in Moodle?
What if my email address in Moodle is not my preferred email?
What is Moodle?
When can I access Moodle?
When does a student lose access to Moodle?
Where can I find help on Assignments for Assessment?
Where can I find help on the Moodle Gradebook?
Where can I find help on using images, audio, video and movies in Moodle?
Where can I find help to set up my paper in Moodle?
Where can I find the Moodle / Panopto Help files?

Panopto

What is a Podcast?
What is Panopto?
Where can I find Panopto help files?
Where can I find the Moodle / Panopto Help files?

Adobe Connect

What is Adobe Connect?

Zoom - Web & Video Conferencing

What does Zoom cost?
What is Zoom?

Software, Systems & Applications

iWaikato Apps for Staff

How can I access IRIS?
How can I bookmark my most used portlets in iWaikato?
How do I log in to IRIS? Do I need a separate username?
What is Aku Mahi?
What is IRIS?
Where Can I Access Timesheets / Pay Slips / Change My Employment Details?
Where can I find Help on Aku Mahi?
Where can I find information on Paperless AP?
Where can I find/change my employment details?
Why can I no longer import a csv file using Excel 2016?
Why can't I access Aku Mahi?
Why can't I find my Research Publication in IRIS?
Why can't I log in to IRIS?
Why can't I order business cards?

iWaikato Apps for Students

How can I bookmark my most used portlets in iWaikato?
How long do I have access to UoW systems after the end of my course?
What is Aku Mahi?
Where Can I Access Timesheets / Pay Slips / Change My Employment Details?
Where can I find Help on Aku Mahi?
Where can I find/change my employment details?
Where do I accept my Enrolment Agreement online?
Where Do I Enter my IRD Number for an Interest Write-off for my Loan?
Where Do I Find Past Exam Papers?
Where Do I Find Shopping Mall / Purchase Course Readings?
Why can't I access Aku Mahi?

Aku Mahi

What is Aku Mahi?
Where Can I Access Timesheets / Pay Slips / Change My Employment Details?
Where can I find Help on Aku Mahi?
Where can I find/change my employment details?
Why can't I access Aku Mahi?

Computer Software

Can I install Microsoft Office 365 ProPlus on more than one computer?
Can I move the tickertape to another place on my PC?
Can I use a Linux desktop computer?
Can I use Microsoft Office 365 ProPlus on my mobile devices?
How can I get Microsoft Office 365 ProPlus?
How do I enable Click to Play in my browser?
How do I know if my computer is compatible to download Microsoft Office 365 ProPlus?
I have an older version of Microsoft Office. Can I use this version?
Is Microsoft Office 365 ProPlus available for Mac?
Is there somewhere that I can get CDs copied for teaching?
What do I do if my computer has a virus?
What if I already have Microsoft Office can I still get the free 365 download?
What is SnapComms?
What software is available in the Teaching Rooms?
Where can I find help for Google Apps?
Where can I find old SnapComms messages?
Where can I get training on Microsoft Office 365 ProPlus for Mac or Windows?
Where can I save files so they can be accessed by other staff in my department?
Why can I no longer import a csv file using Excel 2016?
Why can't I dismiss the tickertape message?
Why can't I find the tickertape message?

Free Software for Staff and Students

Can I install Microsoft Office 365 ProPlus on more than one computer?
Can I use Microsoft Office 365 ProPlus on my mobile devices?
How can I get Microsoft Office 365 ProPlus?
How do I know if my computer is compatible to download Microsoft Office 365 ProPlus?
I have an older version of Microsoft Office. Can I use this version?
What if I already have Microsoft Office can I still get the free 365 download?
Where can I get training on Microsoft Office 365 ProPlus for Mac or Windows?
Why can I no longer import a csv file using Excel 2016?

Google Apps

Where can I find help for Google Apps?
Where can I find Interactive help for Google Apps?

Webdrive

Can I access my Webdrive from my mobile device?
How can I get a file back that I have accidently deleted?
How do I access my Home share from off campus?
What is Webdrive?

EdLinked

What is EdLinked?

MyWeb

What is MyWeb?

Desktop Backup

How can I get a file back that I have accidently deleted?
Where can I save files so they can be accessed by other staff in my department?

Mobile Devices & Apps

Wireless Access for Staff

Can all tutors connect to Eduroam?
Do I use my waikato username to log in to Eduroam?
How do I enable Click to Play in my browser?
How do I know if the University I am travelling to has Eduroam?
How do I update voicemail on my iPhone to 2Degrees?
I am travelling to another University. Is there something I need to do before I can access Eduroam when I get there?
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
I have accessed Eduroam before but can't today and other people around me can. What's wrong?
What is Eduroam?
Where can I access wireless on campus?
Where can I find information on Eduroam?
Where can I find information on the wireless network?
Why do I lose coverage in some areas when travelling around NZ using 2Degrees?

Wireless Printing

Where can I access wireless on campus?

Mobile Device Roaming

How do I know if the University I am travelling to has Eduroam?

Smartphones and Tablets

Can I access Library services from my device?
Can I access Moodle on my Mobile Device?
Can I access my Webdrive from my mobile device?
Can I use Microsoft Office 365 ProPlus on my mobile devices?
Do I use my waikato username to log in to Eduroam?
How do I update voicemail on my iPhone to 2Degrees?
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
I have accessed Eduroam before but can't today and other people around me can. What's wrong?
Is Microsoft Office 365 ProPlus available for Mac?
What is eTxt?
Where can I find help for Gmail on my Android phone?
Where can I find information on the wireless network?
Why do I lose coverage in some areas when travelling around NZ using 2Degrees?
Will the University monitor the internet traffic?

Android Apps

Can I access Library services from my device?
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
I have accessed Eduroam before but can't today and other people around me can. What's wrong?
What is eTxt?
Where can I find help for Gmail on my Android phone?
Where can I find information on Eduroam?
Why do I lose coverage in some areas when travelling around NZ using 2Degrees?
Will the University monitor the internet traffic?

iOS Apps

Can I access Library services from my device?
How do I update voicemail on my iPhone to 2Degrees?
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
I have accessed Eduroam before but can't today and other people around me can. What's wrong?
Is Microsoft Office 365 ProPlus available for Mac?
What is eTxt?
Where can I find information on Eduroam?
Why do I lose coverage in some areas when travelling around NZ using 2Degrees?
Will the University monitor the internet traffic?

Network & Internet

University Network

Are uninterrupted power supply (UPS) systems needed? Who provides them?
Can I plug my laptop into the network?
How can I contact the University telephonists?
How can I find a person on campus?
How do I update or add new content onto a website or on iwaikato?
If I need to work from home how can I access my desktop and department shares etc.?
If something is not working (eg. printing) how can I see if there are any outages on campus?
What is KAREN?
Where can I find information on booking a conference on campus?
Where can I find information on the wireless network?
Where can I save files so they can be accessed by other staff in my department?
Who is my computer consultant?
Why can't I access the Library Databases?

VPN Access

How do I access my Home share from off campus?
If I need to work from home how can I access my desktop and department shares etc.?

LD Self ServiceLog Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.

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