Configure Eduroam for Ubuntu
Left click on the network icon in the task tray in the top right corner of the screen, bringing up the list of available networks, then click on eduroam
Fill out the form to look like this, replacing username with your waikato username, and setting your password to your Waikato Domain password. Ensure that the anonymous identity ends with @waikato.ac.nz, otherwise this will not work off campus.
Tick the Don't warn me again box, and click the Ignore button
If the connection is successful the following tool top should appear in the top right hand corner
Once the connection is up, eduroam should be marked as connected in the list of networks under the Network Manager menu
Log Your Own Ticket
The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.