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Google 2-Step Verification

Google 2-Step Verification is a process for adding an extra level of security to your email. It drastically reduces the chances of having the personal information in your Google Account stolen by someone else as they would also require your phone to gain access.

Google 2-Step Verification provides this extra layer of security to your google account by requesting an extra access code that is sent to your phone. When signing up for Google 2-step Verification you will be able to register certain computers as trusted computers. These computers will not require an access code when you log in to your email. However if the computer is not trusted, then Google will send a code to your phone via txt for you to enter when you log in to your email.

Reasons for using:

Google 2-Step Verification does not work at the University, but will sometimes ask for a security code when off campus, even when on a trusted computer. However we use 2-Step Authentication to allow application specific passwords.

Google 2-Step Verification is also useful for managing email on all your mobile devices and tablets. Rather than having to update all your email apps with the new password each time you change it, 2-Step Verification allows you to setup and enter a one-time password that will never need to be changed and will keep your apps updated with your latest password.

Learn More

2-step verification Why you need it, How it works and How it protects you.

Password Security and 2 Factor Authentication - This page also has a video clip on how to set it up (as below) for those who prefer verbal instructions.

Setup:

1. You can set-up Google 2-step Verification by following these instructions.You will need to log in to your google web mail inbox. From your inbox, you will need to go to the top-right corner of your inbox and select the image icon (or your email address). This will bring up a list of options.

G Add Account

2. You will then need to click on the blue My Account link near the top. NOT the Add Account button at the bottom of the box.  This will take you to the following screen where you need to click on Sign-in & Security.

Gmail Account 2

3. On the following page click on 2-Step Verification (below).

NOTE: This is also where you would normally check to see if it has already been set up for the user. If it has, you will not need to go through the setup process and can skip to the Mobile Apps Management Section.

Gmail Account 3

4. You will now be faced with the Signing in with 2-step verification screen. Click Start Setup.

Gmail Account 4

5. The Next Screen will asks you to select a phone number that your security codes will be sent to. Select the Flag Icon and change the country to New Zealand, then enter your chosen cell phone number.

G Setup Phone

If this is your primary computer you access your email from tick Trust this computer and click Next

8. The final screen will just confirm you wish to turn on 2-Step Verification. Click Confirm

9. If 2-Step Verification has been on your account in the past, but been turned off. When you go through the setup process again, you may be asked to reconnect your apps and devices.

G Reconnect

For now we will ignore this and follow the process in Mobile Apps Management. If you click Reconnect my apps you can continue from Step 2 in the Mobile Apps Management section.

Mobile Apps Management:

Once 2-Step Verification is activated on an account, users can establish application specific passwords. These passwords are a one off password that ties your application into your account. This is extremely useful for users who changes their passwords regularly. This will mean you do not have to update all the applications linked to your account with a new password each time it changes.

To set up Application Specific Passwords you will need to do the following:

1. Follow the first few steps from the setup process above till you see the screen below. Sselect App-specific passwords as seen below and click Manage Application Specific passwords

G Reconnect 2

3. You should now see the below screenshot. Select App and Select Device and lick Generate. This will take you to a page with a password specific to your phone or app you are attempting to setup. You will use this password to login to your Gmail application on your mobile device instead of your regular password.

Gmail Account 6

If the app or device is not selected you can select Other and specify a specific name for the device.

Gmail Account 7

4. When you return to manage application specific passwords you should now see at the bottom of the page a list of authorized mobile devices. If you no longer have a device (either lost or replaced) then you will need to click Revoke to remove the access to that device. For each new device you will have to generate a new password by following this process.

Gmail Account 8

Note: Once you have logged in using the generated password, you Do Not need to update your password every time you change it. 2-Step Verification will do this automatically. If you do put your new password into the application, you will have to revoke access to your device and generate a new password to login with.

After activation Google will sometimes ask for a back-up number. This may appear straight away or next time you go to generate a new password. This is optional so you can skip this if you wish.

Backup Options:

Google also has the functionality to provide backup if you lose your phone or do not have a backup phone selected.

Gmail Account 9

You can Add a phone number to be your backup phone in case your primary phone is unavailable to receive codes through text or a phone call.

Alternatively, you can generate and print or download a series of Backup Codes. These backup codes are available for 1 use only and you tick them off once used. This is for use when you do not have a backup phone available and need to access your account.

Troubleshooting

Has you used email on your mobile device before?

●        No?
Begin new phone setup process. Download Gmail app from store, setup 2-Step Verification and generate a password for the app.

●        Are you using the default mail app or the gmail app?
Gmail app is preferred as it is simpler to setup and use. Newer smart phones allow a google account to be sync upon setup. Check whether you are using this synced with the default email app.

Is your phone currently connected to the internet?

●        Is it connected to Eduroam? Will not work on "Waikato" wireless  network and Lightwire is used for students.

●        Did you change your password recently? "Forget" the network and log in with new password

Have you changed your password recently?

●        Yes? Update Eduroam connection by forgetting network and re-connecting to Eduroam with current credentials

●        No? Check with ICT for other issue

Do you have 2-Step Verification on your phone?

●        Yes? Make sure you have not tried to update password manually on your application. If you have, you will need to revoke the password in Google App-specific passwords and generate a new one

●        No? Set-up 2-Step Verification and generate app-specific password. You do not need to update the password when it is next changed. 2-Step Authentication will do this.

●        Don't know? Check through gmail inbox to see whether it is enabled or not.

●        Not connecting to Wireless? Check password/account still valid, using right credentials.


LD Self ServiceLog Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.

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