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Having Problems With Your Computer.

You can call the Service Desk on 838 4008 (or email help@waikato.ac.nz). The Service Desk will try to solve your problem over the phone, if this is not possible we will assign your job to your Desktop Support Consultant or the relevant ITS section.

Things you should do before you call us

If you are having problems with your computer, there are a few things you should do before you call us.

Restart your computer

Often problems can fix themselves if you close down the program you are having problems with and then open it again.
More extreme problems can sort themselves out if you close all your programs, close down your machine completely then start it up again after a 10-30 second wait.

Always remember to SAVE your work first.

Write down/Screenshot any error messages

If you can tell us the wording of any error messages you are getting, it will make it a lot easier for us to identify your exact problem and help you fix it. If you can, take a screenshot to include when you email us.

Remember what you were doing when it happened (eg. what application you were using) Are you on a PC or a Mac? What operating System / browser are you using.

Are others around you having the same issues

If there is a problem with one of our central services, such as the print server or iWaikato, then other people will be having the same problem.

If you are the only one having a particular problem and others nearby are not, that helps us narrow down the source of the problem.


LD Self ServiceLog Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.

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