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UoW Gmail for Mobile

Setup of University Email for Android

The setup of email accounts on Android phones are the same for both staff and students. We recommend that both staff and students generate Application Specific Passwords on their accounts. 

To set up an email on an Android Device, you will need to do the following:

  1. Enter the Android Devices Main Menu > Settings

  2. Scroll down to Accounts and Sync as in the screenshot below, or select Accounts from the menu across the top in latest versions of Android.

    Android Sync Account   Android WiFi

  3. Select Add Account  and then choose Google from the list of account types.Select Google From the list of account types

    Android Add Account    Android Add Account

  4. When prompted to sign in, enter your full University of Waikato email address. For staff this will end with @waikato.ac.nz for students, do NOT add @students.waikato.ac.nz just enter your username.

    • Then check first whether Google 2-step Verification is active on your account. If it is active, you will need to go Google 2-step Verification to Mobile Apps Management: section on your computer and follow the instructions there to Security > Application Specific Passwords to setup a new password which will only be entered once into your phone. 
    • Otherwise if this is not enabled log in with your normal Waikato login password.

    Android Sign In

    Google will now attempt to sync the email account with their servers. If everything goes well the device will direct you to the sync settings.  Do not change these. This will now sync the email to the android devices default mail and calendar applications.

    Android - Email Troubleshooting

    In the email setup above, we assume that the sign-in processes went without any issues. However there are some common issues that occur during this step.

    1. Cannot Sync Accountis usually caused by the Google Sync being unavailable. To check this is the case go into Main Menu > Settings > Accounts and Sync > Google and see if there is an error message below the email account regarding Google Sync is currently Unavailable.
      If error message is displayed, wait until later in the day and sync again.

    2. Cannot Sign into Account Check you are connected to Eduroam/Lightwire/UOW Student or UOW Halls. If you are connected to Waikato wireless, this will not connect to google.
      If the account still will not sync, turn off wireless and sync the email through Mobile Data for the first sync. This usually fixes the issue and you can use wireless after the initial sync.

    3. Incorrect Username and/or Password Check you have entered your full UoW email address as the username. (just waikato username for UOW Student network) Check the password you are entering is correct, even if you have to change the password to test this.

      Check whether you have Google 2-step Verification active on your account. Ensure you are entering your Application Specific Password, spaces do not matter.

      On occasion you will have an error where this is displayed and despite doing the above two steps it will not work. In this instance, attempt the troubleshooting in 2. Cannot Sign into Account as this will sometimes fix it.

    Setup of University Email for iPhone / iPad

    The setup of email accounts on iPhone are the same for both staff and students.

    To set up your emails on your iPhone / iPad do the following:

    iPhone Home     iPad Home

    1. Tap the Settings icon on your home screen

    iPhone Settings     iPad Add Account

    2. In the settings menu, select Mail, Calendar and Contacts

    iPhone Add Account     iPad Add Account

    Select Add Account, and then choose Gmail for the type of account to add.

    4. Proceed to enter your email address in the email/username field and the password will be the same as your University of Waikato login

    Note: University staff and students will need to check whether you have the Google Two Step Verification enabled on your account. If this is enabled, it will interfere with logging into your account with your normal password and you will need to generate an application specific password. Go to Google Two Step Verification  Mobile Apps Management: section on your computer and follow the instructions there to Security > Application Specific Passwords to setup a new password which will only be entered once into your phone. 

    5. Once the details are in, the email should begin to sync. Give this a few minutes to synchronise the latest emails to your inbox. If there are many emails, it may take a while to synchronise. 

    iPhone / iPad Troubleshooting

    In the email setup above, we assume that the sign-in processes went without any issues. However there are some common issues that occur during this step.

    1. Cannot Sync Account
    is usually caused by the Google Sync being unavailable. To check this is the case go into Settings > Mail, Contacts and Calendars > Choose Email address and see if there is an error message below the email account regarding Google Sync is currently Unavailable. If error message is displayed, wait until later in the day and sync again. This is something with google's end and not your phone.

    2. Cannot Sign into Account
    Check you are connected to Eduroam/UOW Students/UOW Halls/Lightwire or your Home Network  or using Mobile Data. If you are connected to Waikato wireless, this will not connect to google. If the account still will not sync, turn off wireless and sync the email through Mobile Data for the first sync. This usually fixes the issue and they can use wireless after the initial sync.

    3. Incorrect Username and/or Password
    Check you have entered your full UoW email address as the username for Eduroam and Lightwire, just your username for UOW Students. Check the password you are entering is correct, even if you have to change the password to test this.

    On occasion you will have an error where this is displayed and despite doing the above two steps it will not work. In this instance, attempt the troubleshooting in 2. Cannot Sign into Account as this will sometimes fix it.

LD Self ServiceLog Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.

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