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Dymo Label Maker

Configuration

If the label maker is going to be attached to your computer

  • Install the software for the label maker. (PS. Always remove any older versions first)
  • After the software has been installed you can connect the label maker
  • Enable sharing so others in the office can access the label maker from their PC (Right click > Sharing)

If the label maker is attached to someone elses computer

  • Install the software for the label maker on your computer
  • When prompted whether it is a network label maker say Yes to the install BUT
  • When prompted to search for the label maker  on the network Cancel the install

It will say that it failed to install properly but that is OK as doing the next step will solve the issue

  • Go to Start > type in the name of the computer the label maker is attached to (eg. \\PC-Name)
  • Select the label maker that has been shared > double click to install the device
  • The label maker will now be in your Devices & Printers folder to select

Open the Dymo application and do a test print

NOTE: The computer that has the label maker connected to it should be turned on

If the label maker is attached to a different computer than the one you connected to when you installed the software

  • Go to Start > type in the name of the new computer (eg. \\PC-Name)
  • Select the label maker that has been shared > double click to install the device
  • The label maker will now be in your Devices & Printers folder to select

Common Error & Fixes

If you have problems with the Dymo Label Maker and you need to re-install it; you can uninstall through Add/Remove programs in the control panel.

The easiest way to to fix a problem with the Dymo Label Maker is to install the latest drivers for the Dymo. There are some important things to consider however. These relate to how the Label Maker is connected.

1. If it is connected to another computer - then go ahead (making sure that the label maker and other computer are on)
 
2. If it is connected to the computer you are on - you need to know the connection type. If the connection is USB you must have the drivers in place and setup BEFORE allowing it to find the 'New Hardware Device'. If you try this any other way - it won't work. So please do the following:
          a. If it is NOT a USB connection - just load the drivers.
          b. If it IS a USB connection - then you must ensure that the printer is NOT connected to the computer when you load the drivers. You'll know when the USB has to be connected; as the software program will prompt you to add the printer.

Dymo Label Maker Not Working

When the Dymo Label Maker will not turn on at all, or does turn on for a second and then off again (the light comes on and then goes off) then this usually means the device is actually broken and will need to be replaced.

Loading Labels

When loading the roll of labels make sure it is all the way to the left and is tightly fitted, making sure it is the right way round with the label facing up.

If there is a problem check the light - if it is orange it is not loaded correctly, if it is green it is OK.

LD Self ServiceLog Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.

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