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Phone Services

Voicemail

All extensions can have voicemail enabled so if yours isn't and you want to have voicemail please log a job (see below) to get one set up.

For the initial setup of your voicemail you will need to set up your mailbox with a new PIN and a message. The initial PIN for Cisco phones will be 1111 which you will be prompted to change as soon as you log in. If you forget your PIN or your voicemail locks then you will need to call the Service Desk (4008) as they do NOT send PINs via email.

More info on Cisco Voicemail

Faults

If your phone is not working properly (e.g no dial tone or a crackly line etc.) we need you to identify whether it is the phone or the port that is the problem. So before you log a job to the Service Desk please plug a phone that you know is working into the port of the faulty phone. If it works fine you will know that it is the phone that is faulty and you will need to purchase a new one through Campus Computers. If the working phone experiences the same problem as the faulty one it will be the port at fault.

If the port is faulty you need to log a job with the Service Desk (see below) and include the following information:

  • Extension Number
  • Room Number
  • Face-plate Number
  • Port Number

Requests for moves, additions or changes

Requests for moving a phone, setting up a new extension , or changing details (e.g. display name, account code for charging) should be logged as a job (see below) to the ITS Service Desk. Most jobs can be completed within 5 working days of receiving all of the information required.

The following information is required for a job to be processed:

  • Extension Number
  • Room Number
  • Face-plate Number
  • Port Number
  • Account Code for Charging
  • Is Voicemail required
  • Standard (STD) or Direct Dial Phone (DDI)
  • Toll or Toll Bar
  • Display name for the phone

If it is for a phone move we also need the following information for the room that the phone is moving from:

  • Room Number
  • Face-plate Number
  • Port Number

What are face-plate and port numbers?

This is where your phone and computer are plugged into the wall.

Face-plate number                Port number

faceplateport

Please also supply any room access information, the date the installation is required by and contact details for additional information should this be needed.

Telephone Conference

Attend a conference with your colleagues without physically being in the same room by conducting a telephone conference.

LD Self ServiceLog Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.

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