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[Other]

2Degrees FAQs

2Degrees Phone and Data Plans

A

AV Services and Equipment

Academic Staff Portfolio Guide

Accessing Gmail

Add a Mailbox to Outlook

Add an Event / Appointment to a Calendar

Add the 'pac' file to your browser.

Adding a Calendar

Adding a Delegate in Gmail

Adding a Printer

Printing: adding a printer - Tauranga

Adobe Connect

Aku Mahi

Alcatel One Touch Phone: 2Degrees Tips and Tricks from

Android Apps

Archive my emails?

Audio and Video Duplication

B

Book & Manage a Zoom Meeting

C

Cisco Agent Desktop Quick Reference Guide

Calendar Access

Can I book equipment if it's not in the teaching room?

Casper

Change Your Email Display Name

Change Location - Cisco Voicemail

Cisco Voicemail

Cisco Pocket User Guide

Cisco Quick Reference Guide

Cisco User Manual

Cisco Phone Buttons

Clear the Cache on your Computer

Computer Software

Computers and Laptops

Configure Eduroam for Android

Configure Eduroam for Apple OSX

Configure Eduroam for Ubuntu 10.10

Configure Eduroam for Windows 7 & 10

Configure Eduroam for iPad

Configure Eduroam for iPhone and iPod Touch

Configure UOW Students WiFi Access for OSX

Configure UOW Students for Android Phone

Configure UOW Students for Android on a Tablet Device

Configure UOW Students for Windows

Configure UOW Students for Windows 10

Configure UOW Students for Windows 8 & 8.1

Configure UOW Students for iPad

Configure UOW Students for iPhone and iPod Touch

Connect Windows 7 & 8 Laptop to Wireless

Connect Your Laptop to the University Network

Connect to UOW Halls Wired Network

Connect to Wireless on Chromebook for Staff & Students

Create a Signature in Gmail

Creating your own Homepage in iWaikato

Customize My Home Page in Moodle

D

Desktop Backup

Druva Back-up / Restore a File or Folder

Dymo Label Maker

E

EdLinked

Eduroam @ The University of Waikato

Email Guidelines

Email Naming Conventions

Embed You Tube Video into Moodle

Enable - Disable Pop Ups

EndNote

F

File Backup and Recovery

Find the Name of Your Computer

Finding the MAC Address of Your Computer

Free Microsoft Office 365 ProPlus Download

Free Software for Staff and Students

G

Getting Started With ICT

Gmail - Calendar Issues

Google 2-step Verification

Google Apps

Google Calendar

Google Drive

Google Groups

Google Sites

Google Talk

Google Vault

Guidelines for Connecting Wireless Devices to the University Network.

H

Help & FAQs

Home

How To Create a PDF File

How can I access Microsoft Office Help?

How do I cancel / close a Purchase Order?

How do I find who my computer support person is?

How to Find the MAC Address of Your Device

I

ICT Glossary

ICT User Tools & Services

Where can I access IRIS?

Information Security Awareness

iOS Apps

iPhone: 2Degrees Hints and Tips

iTunes U

iWaikato Access

iWaikato Apps for Staff

iWaikato Apps for Students

L

Landesk Self Service Tool

Library Services

M

Manage Your Spam or Junk Email

Manage-mobile-broadband.pdf

Maori Macrons

Map a Network Drive

Microsoft Home Use Program

Why can't I find my Research Publication in IRIS?

Mobile Device Roaming

Mobile Devices & Apps

Moodle

Moodle Access for Guest Lecturers

Moodle Help for Teaching Staff

MyWeb

N

NCSC Advisory CryptoWall Mar 2015

NVivo

Network & Internet

O

Office Technologies

Office 365 Installation Guide

Online Phonebook Information

Outlook - Not Sending or Receiving Mail

P

Panopto

Password Guidelines

Phone Services

Phonebook Updating

Pin-Confirmation.pdf

Podcasting - What is a Podcast?

Policy & Standards

Popping Student Email

PowerPoint - Printing Slides

Printers on Campus

Purchase and Finance Manual.pdf

Purchasing a Phone

Q

Quick Help for Teaching Room Support

Quick Print/Copy/Scan Instructions

R

Record Greetings - Cisco Voicemail

S

SPSS Premium

Samsung Galaxy: 2Degrees Tips and Tricks

Set Forwarding in Gmail

Set Up Android for Roaming When Travelling

Set Up iPhone for Roaming When Travelling

Setting a Rule / Filter in Gmail

Setting a Vacation / Out of Office Message

Setup Outlook to Use Gmail

Site Map

Smartphones and Tablets

SnapComms

Software, Systems & Applications

Spam Guidelines

Staff Accounts

Staff Email

Staff ID Cards

Staff Printing

Storage Guidelines for Staff

Student Accounts

Student Centre

Student Computer Labs

Student Email

Student ID Cards

Student Internet

Student Printing

Student UniCash

Student E-Guide - Student Internet & IT Services

Student Halls E-Guide

Synergyse Interactive Training for Google Apps

T

TNZ_Audio-Conf.pdf

Taking a Screenshot

Teaching Room Software

Teaching Rooms

Teaching Technologies

Telephone Conference

Terminal Server Log-on for UoW Staff & Students Using BoPP COmputers

Terms of Use for Massive Open Online Courses

Timesheets

Training

Turnitin

Staff Role/Paper Association Tool

U

UOW Guest Network

Change Management Process

Information Security Standards

UniAccess

UniMarket - Setup

University Network

UoW Connecting Your Android to Wireless

UoW Gmail for Mobile

UoW Windows Mobile Support manual

UoW Help Sheet

Using Your Phone

V

VPN Access

VPN Access

Video Conference

Virus Protection Guidelines

W

Webdrive

What are the rental charges for the desktop phones?

What do I do if I am having trouble with my computer?

Wireless Access for Staff

Wireless Printing

Wireless Setup for iPhone/iPad

Wireless Coverage Map

Z

Zoom - Installation Guide

Zoom - Recording

Zoom Meeting Functions

Zoom Video Conferencing

LD Self ServiceLog Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.

USEFUL INFORMATION Your guide to ICT

How To Guides

Your step by step guide to various ICT services.

Help & FAQ's

View FAQs on our available topics.

Policy & Standards

View documented policies & procedures.

ICT Glossary

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