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Electronic Access Problem Form

This form is for students and staff to report any problems with the Library's electronic databases, electronic journals, e-books or online Library Catalogue. Please read Troubleshooting page and Use of Library Databases before submitting a form.

NB: * indicates a required field.

Your Details
Name: *
Email: *
Your Location:
Are you... (please select one)
Student
Staff
Alumni
Other (Not affiliated to the University
Problem Description
You were trying to access: (please select one)
a Database
an Electronic journal
an E-book
the Library Catalogue
Name of database, journal or webpage: *
Article you were unable to access (e.g. Vol./page)?
URL (web site address): *
Please describe the problem or error message received, giving as much detail as possible (providing thorough information will help us answer your question more efficiently).
What time and date did you experience the problem?
Have you been able to access this online journal or database before?
Which web browser are you using (e.g. Internet Explorer, Firefox or Safari)?
Complete Form

We will respond to your report within one business day. If you have not received a response within this timeframe please contact the Electronic Access Librarian; or telephone 838-4466 extn. 4351.

Page Generated: Sat May 26 04:22:17 2012
URL: http://www.waikato.ac.nz/library/services/form_online_electronicaccess.shtml
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