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Putting the Waikato Student Experience at the Centre of Service Excellence

The 2013 General Staff Professional Development Day was held on Wednesday 16 October with a focus on encouraging and skilling staff to place the Waikato Student Experience at the centre of service excellence.

PROGRAMME OUTLINE
8.50 Welcome: What do we bring to the day? (Chair)
9.00 Context for Service Excellence: The Student Life Cycle/Student Plan/Surveys/Student Experience Committee
9.50 Morning tea break
10.10 The Student Experience Explored
  • Student attraction and recruitment – from branding to enrolment
  • Systems and processes – from enrolment to graduation
  • Designing social, living and learning spaces – principles and priorities (includes tour of College Hall)
  • Pastoral care and academic support
  • Foundation/Alumni: Foundations of sustainability/maintaining the relationship
12.30 Lunch
1.00 Service Excellence Framework Introduced
1.20 Break out exercise: Putting the student at the centre of service excellence
  • What are the key service issues for 2014 to ensure an excellent Waikato Student Experience?
  • Who are the key service contact people in your area?
2.20 Putting it all together: Group feedback - presenting the key issues and list of key service providers
3.00 Summary: What are we taking away from the day? Top 10 Waikato Student Experience issues for 2014?

Evaluation Report


Archives

General Staff Professional Development Day 2011
General Staff Professional Development Day 2012