The University of Waikato - Te Whare Wānanga o Waikato
Student & Academic Services Division
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The Student Health Service

Complaints Procedure

If you have a complaint about any aspect of the care you receive here at the Student Health Service, the appropriate procedure is as follows:

1. Discuss the problem in private with the staff member concerned or write them a letter if you prefer.


2. Make an appointment to discuss the problem with Dr Fiona Campbell, Medical Officer-in-Charge or Jeanette Burtenshaw, Practice Manager or write to either if you prefer.

Your complaint will be handled promptly and with absolute confidence according to the Student Health Service Complaints Policy.