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Student Safety

Keeping Our Students Safe

For many students, the transition to university can be a time of increased freedom but also new responsibilities. We’re committed to ensuring our students can enjoy their time at the University of Waikato in an environment of safety and respect. This includes holding our staff, students and visitors to high standards of personal behaviour and academic integrity, and providing safe ways for students to let us know if another student or staff member has breached those standards.

We do not tolerate bullying, harassment (including sexual harassment) or discrimination, aggression, violence (including sexual violence) or threatening behaviour. Students and staff are expected to act honestly, conscientiously, reasonably and in good faith at all times.

If you feel unsafe, or need advice or support, check out the range of options available to you below.

Sexual Harassment and Sexual Violence

In an emergency situation phone 111, and then (if on campus) alert University Security by phoning (07) 838 4444 or using one of the blue light phones.

If you have experienced sexual harassment or violence, or know someone who wants support, please contact our confidential 24/7 Student Crisis Hotline: 0800 841 140.

We will respond to your immediate needs and work with you on a confidential basis to:

  • Listen and provide non-judgemental support
  • Provide referrals to the Student Counselling Service, the Student Health Service and other specialised external support services as required
  • Coordinate other practical support (academic special considerations, emergency housing, financial aid etc)
  • Talk through options and processes for reporting an incident if you choose to do so.

Members of the University of Waikato community who have received a disclosure of sexual harassment or sexual violence, witnessed sexual harassment or sexual violence or are supporting someone who has experienced sexual harassment or sexual violence can also contact the University of Waikato Student Crisis Hotline on 0800 841 140 for support.

Support Services

Waikato

Bay of Plenty


Mental Health and Wellbeing

In an emergency situation phone 111, and then (if on campus) alert University Security by phoning (07) 838 4444 or using one of the blue light phones.

If you or a friend or classmate is feeling depressed, anxious or stressed and you aren’t sure where to get help, please contact our confidential 24/7 Student Crisis Hotline: 0800 841 140.

We will respond to your immediate needs and work with you on a confidential basis to:

  • Listen and provide non-judgemental support
  • Provide referrals to the Student Counselling Service, the Student Health Service and other specialised external support services as required
  • Coordinate other practical support (academic special considerations, emergency housing, financial aid etc)
  • Talk through options and processes for managing mental health and wellbeing.

Members of the University of Waikato community who are concerned about a student’s mental health or wellbeing can also contact the University of Waikato Student Crisis Hotline on 0800 841 140 for support.

Support Services


On-campus Support Services

Counselling Service

The Student Counselling Service is free to all students. The University will also work with you and other support services as needed.

Counselling services are available to Tauranga-based students through Toi Ohomai Institute of Technology health centre.

Student Health

Student Health - provides Hamilton-based students with access to comprehensive health care. Cost depends on whether you are an international or domestic student, and whether you enrol with Student Health as your primary health provider (fees will be waived when a student is in crisis). Tauranga-based students have access to a Health Centre at both the Windermere and Bongard campuses.

Waikato Students' Union (WSU) Student Support

WSU Student Support - This service is free for all students to access, regardless of whether you are a member of the WSU. Provides advice, support and advocacy.


Other Support Services

If it is an emergency and you or someone you know is at risk, call 111.

Nationwide


How to Make a Complaint

Student Discipline Regulations

If you would like to make a formal complaint about another student’s behaviour, academic or otherwise, the Student Discipline Regulations set out the procedures. A complaint of misconduct can be made by a staff member, student, or member of the public, and will be investigated and heard by the University’s Student Discipline Committee. A tikanga process is available to resolve complaints of a tikanga nature.

Discrimination and harassment, including sexual harassment, are prohibited under the Student Discipline Regulations. Sexual harassment is defined as “verbal or physical behaviour of a sexual nature that is unwelcome, uninvited and unwarranted.”

Where a complaint of misconduct, discrimination, harassment or violence is upheld by the Committee, students can be excluded from all or part of the University, or have their enrolment suspended or cancelled.

Student Complaints Procedures

If you want to make a complaint about something that isn’t covered by the Student Discipline Regulations, the Student Complaints Procedures set out a range of options for informal or more formal resolution of your concern.

If you aren’t sure how to make a complaint, or need some assistance in putting your complaint together, the University Student Information Centre staff can help, as can WSU Students’ Support.