The University of Waikato - Te Whare Wānanga o Waikato
ICT Self Help
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Your Guide To ICT Self Help Services

Need solutions to your everyday ICT needs? Here you will find information, tools and resources, along with how-to guidelines to help you get up to speed with the technology and services available at the University of Waikato.

Search Search

To search the ICT Self Help site type your keyword in the search field in the red banner. Note, that further searches done from that results page will search through the entire Waikato website. We recommend starting with the 'How To Guides', 'Help & FAQs' or 'Site Map' in the banner on the right.

Kuhukuhu Self Service Portal Te Kuhukuhu Rārangi - Log Your Own Request

"Kuhukuhu" is our IT Service Catalogue. You can search for, see the estimated delivery time for, and log your own service requests. You can also view the status of your current requests - providing further information by adding notes or attaching files, and view a full history of all previous requests. For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.

OutagesPlease check here for Current Outages and for Upcoming Technical Changes

LearningApplication Help Files

A number of applications used accross the University have their own Help Files & How Tos e.g. Aku Mahi, Moodle, Panopto . . . and others have been created by the Service Desk and been placed here for easy reference. See also Learning and Development on this page (bottom right).


ICT User Tools & Services

A range of ICT User Tools & Services are available online. They include the following:

Campus Map

Find your location, where your classes are, parking, information points, emergency phones . . .

Online Timetable

Create your own timetable. Search papers by name and location . . .

USEFUL INFORMATION Your guide to ICT

How To Guides

Your step by step guide to various ICT services.

Help & FAQ's

View FAQs on our available topics.

Standards & Guidelines

View documented standards, guidelines & policies.

ICT Glossary

Site Map