Gmail includes Google Chat, a built-in chat gadget that you can use to send and receive instant messages with your colleagues. You can also chat with anyone outside of our University who uses Google Chat or AOL Instant Messenger (AIM).
Want to hear and see the person you're chatting with? Just install the voice and video chat plugin to start having real conversations right in your Gmail window (see instructions below).
Great features of Google Chat:
Google Chat preview
See the Google Chat Help Centre
The University has provided a Self Service tool through which you can log your own support tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.