The University of Waikato - Te Whare Wānanga o Waikato
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MyWaikato for staff

MyWaikato is our new student management system, replacing Jade SMS. Most staff can access MyWaikato to look up student details and record prospect (potential student) information. Depending on your role, you may have access to other areas of MyWaikato including admission and enrolment, research, finance and more.

As well as MyWaikato, some staff may use:

  • The back office of the system, known as SITS Client, for more complex administrative tasks
  • The MyWaikato Enquiries system to manage student enquiries and FAQs
  • The MyReports portal, for operational and management reporting.

For a full suite of instructional guides and training materials on all these systems, please visit the Knowledge Base.

LD Self Service Log Your Own Ticket

The University has provided a Self Service tool through which you can log your own support tickets (jobs). You can also search for a previously logged ticket to check its status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.


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