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FAQs

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Getting Started With ICT

Staff Accounts

How can I get Microsoft Office 365 ProPlus?
How do I change my password?
How do I login to IRIS? Do I need a separate username?
How do I request further access?
How long must my password be?
I know my password is correct but it is not working today.
What do I do if my password doesn't work?
What does a computer account give me?
What if I can't remember my password?
Where can I find information on passwords?

Student Accounts

As a student, how do I get or replace my Student ID?
Do I need to register my student ID card?
How can I get Microsoft Office 365 ProPlus?
How do I change my password?
How do I update my contact details?
How long do I have access to UoW systems after the end of my course?
How long must my password be?
How long will my student account remain open?
I know my password is correct but it is not working today.
What do I do if my password doesn't work?
What does a computer account give me?
What if I can't remember my password?
What is my student ID card for?
What is my student username?
When can a new student access their account?
Where can a student change their name?
Where can I find help for Google Apps?
Where Do I Update My Details?

Resource Booker

Can I make a recurring booking?
Can I make a recurring visitor car park booking?
Can I use the visitor car parks if I have a staff permit?
How can I book a car park for a visitor?
How do I book signs for my events?
How do I cancel my booking?
How do I cancel my visitor car park booking?
How do I edit my room booking?
How do I edit my visitor car park booking?
How will I know if my request has been approved?
I can't access Resource Booker
I can't see any rooms
I can't see any visitor car parks to book
I can't see the park I want to book
I can't see the room I want to book
I want to extend my booking past 5pm, can I do this?
I want to extend my booking past 8pm. Can I do this?
I've made a booking but I can't see it?
I've made a visitor car park booking but I can't see it?
What does a visitor park look like?
What is Resource Booker for?
What should I do if there is another car in the park I booked for my visitor?
Where are the visitor car parks?
Where can I find Resource Booker?
Where can I park if I only want to stop in quickly to drop something off?
Where does my request for a room go to?
Why can't I book a room for today (or next 48 hours)?
Why can't I book a room in the future (more than 90 days from today)?
Why can't I see who has booked the room?
Why do I have to request a room?

Staff Email

Are staff email addresses available within student Gmail i.e. contacts?
Are student email addresses available within staff Gmail i.e. contacts?
Can I check my email from other places?
Can I get my email forwarded to another email address?
Can I log into Gmail from the 'normal' Google (Gmail) login page?
How can I access my Gmail?
How can I check my mailbox size?
How can I get a copy of an important University related email from a staff member who has left?
How can I make my Google account more secure?
How can I send large files via email?
How can staff access their emails through Outlook?
How do I prevent messages from a specific sender from being tagged as spam?
How large can an email be?
I think I've deleted an email that I now need, can I get it restored?
Staff - What if I have really long name(s)? Will I end up with a really long email address?
What if I am not able to log in to my University Gmail account?
What if I have a query about how to use Gmail?
What is the size of my mailbox?
Where can I find help for Gmail on my iPad/iPhone?
Why can't I see my emails in my Gmail account?

Student Email

Are staff email addresses available within student Gmail i.e. contacts?
Are student email addresses available within staff Gmail i.e. contacts?
Can I check my email from other places?
Can I get my email forwarded to another email address?
Can I log into Gmail from the 'normal' Google (Gmail) login page?
Can students set up 2-step verification?
How can I access my Gmail?
How can I check my mailbox size?
How do I find information about my student email account?
How do I prevent messages from a specific sender from being tagged as spam?
How large can an email be?
What does a computer account give me?
What if I am not able to log in to my University Gmail account?
What if I have a query about how to use Gmail?
What if my email address in Moodle is not my preferred email?
What is the size of my mailbox?
Where can I find help for Gmail on my iPad/iPhone?
Why can't I see my emails in my Gmail account?

Student Internet

How do I enable Click to Play in my browser?
Is there a data cap on my free internet?
What is the free internet allowance for students?
What is the free Internet login?
Where can I find information on passwords?
Where can I find information on the wireless network?
Where can I find wireless information for my Android phone?
Where can students access free internet?
Will the University monitor the internet traffic?

Student Printing

As a student, how do I get or replace my Student ID?
Do I need to register my student ID card?
I am a student and unable to print?
What does a computer account give me?
Where Do I Purchase Course Readings?

Student Centre

As a student, how do I get or replace my Student ID?
How do I access the labs after hours?
Where are the student computer labs?
Where Do I Find Past Exam Papers?
Where Do I Purchase Course Readings?

Uni Access

How do I request further access?
What does a computer account give me?
Where can I save files so they can be accessed by other staff in my department?

ICT User Tools and Services

Library

Where Do I Find Past Exam Papers?
Why can't I access the Library Databases?

Office Technologies

Computers and Laptops

Are uninterrupted power supply (UPS) systems needed? Who provides them?
Can I borrow equipment required for my paper / my research?
Can I plug my laptop into the network?
Can I use a laptop in the Teaching Room?
Can I use a Linux desktop computer?
How can I save power on my desktop computer?
How do I access the labs after hours?
How do I get power supplies for computer equipment?
If I need to work from home how can I access my desktop and department shares etc.?
If something is not working (e.g. printing) how can I see if there are any outages on campus?
What do I do if my computer has a virus?
What do I do if my computer stops working?
What equipment is available for loan and how long can it be loaned for?
Where are the student computer labs?
Where do I report a power outage (computer won't work)?
Who arranges the purchase, installation, and replacement of computer equipment?

Phone Services

How can I forward my phone to another extension or voicemail?
How can I get my name to display on the phone?
On a Cisco phone how long is a voicemail message kept in your Deleted folder once you have deleted it?
On a Cisco phone how long will a voice message stay in your Inbox?
What do I do if my desk phone doesn't work?
Who changes Voicemail PINs?
Who do I contact to purchase a new phone?
Who manages the telephone service on campus?

Teaching Technologies

Teaching Rooms

Can I book a Teaching Room online?
Can I use a laptop in the Teaching Room?
How can I find out what equipment is in the Teaching Room?
Is there somewhere on campus where staff can produce short videos for teaching purposes?
What does a computer account give me?
What happens if I can't get the equipment in the Teaching Room to work?
What software is available in the Teaching Rooms?
Where can I find help for using the equipment / technology in the teaching rooms?
Where can I find out the physical location of a Teaching Room?
Where do I find information about the Teaching Rooms?

Video Conference

What if I have issues with the equipment during a video conference session?
What is KAREN?
Where can I find information about video conferences?

AV Services & Equipment

Are there cameras and other gear I can borrow for my course?
Can I borrow equipment required for my paper / my research?
Is there any info on lighting equipment?
Is there any information on using the equipment in the TV Studio?
Is there somewhere on campus where staff can produce short videos for teaching purposes?
Where can I find information on how to use the equipment I borrow?

Moodle

Can I access Moodle on my Mobile Device?
How can I allow other teachers to see students dialogues?
How do I add and remove users (assign roles) in Moodle?
How do I download a YouTube video legally
What does a computer account give me?
What if I can't see my paper/s in Moodle?
What if my email address in Moodle is not my preferred email?
What is Moodle?
What is Studiosity?
When can I access Moodle?
When does a student lose access to Moodle?
Where can I find help on Assignments for Assessment?
Where can I find help on Moodle Forums and Dialogues?
Where can I find help on the Moodle Gradebook?
Where can I find help on using images, audio, video and movies in Moodle?
Where can I find help to set up my paper in Moodle?
Where can I find information on TurnItIn?
Where can I find information on using Groups in Moodle?
Where can I find the Moodle / Panopto Help files?
Where Do I Purchase Course Readings?

Panopto

What is a Podcast?
What is Panopto?
Where can I find Panopto help files?
Where can I find the Moodle / Panopto Help files?

Software, Systems & Applications

MyWaikato

How do I update my contact details?
What does a computer account give me?
Where do I accept my Enrolment Agreement online?
Where Do I Find Past Exam Papers?
Where Do I Purchase Course Readings?

Aku Mahi

What is Aku Mahi?
Where can I access timesheets / pay slips / change my employment details?
Where can I find Help on Aku Mahi?
Where can I find/change my employment details?
Why can't I access Aku Mahi?

Computer Software

Can I install Microsoft Office 365 ProPlus on more than one computer?
Can I use a Linux desktop computer?
Can I use Microsoft Office 365 ProPlus on my mobile devices?
How can I get Microsoft Office 365 ProPlus?
How do I enable Click to Play in my browser?
How do I install Microsoft Office 365?
How do I know if my computer is compatible to download Microsoft Office 365 ProPlus?
How much free space do I need on my computer to download Microsoft Office 365 ProPlus?
I have an older version of Microsoft Office. Can I use this version?
Is Microsoft Office 365 ProPlus available for Mac?
What do I do if my computer has a virus?
What if I already have Microsoft Office can I still get the free 365 download?
What software is available in the Teaching Rooms?
Where can I find help for Google Apps?
Where can I get training on Microsoft Office 365 ProPlus for Mac or Windows?
Where can I save files so they can be accessed by other staff in my department?

Free Software for Staff and Students

Can I install Microsoft Office 365 ProPlus on more than one computer?
Can I use Microsoft Office 365 ProPlus on my mobile devices?
How can I get Microsoft Office 365 ProPlus?
How do I install Microsoft Office 365?
How do I know if my computer is compatible to download Microsoft Office 365 ProPlus?
How much free space do I need on my computer to download Microsoft Office 365 ProPlus?
I have an older version of Microsoft Office. Can I use this version?
Is Microsoft Office 365 ProPlus available for Mac?
What if I already have Microsoft Office can I still get the free 365 download?
What is Studiosity?
Where can I get training on Microsoft Office 365 ProPlus for Mac or Windows?

Google Apps

Are staff email addresses available within student Gmail i.e. contacts?
Where can I find help for Google Apps?

Webdrive

Can I access my Webdrive from my mobile device?
How can I get a file back that I have accidently deleted?
How do I access my Home share from off campus?
What does a computer account give me?
What is Webdrive?

Desktop Backup

How can I get a file back that I have accidently deleted?
Where can I save files so they can be accessed by other staff in my department?

Mobile Devices & Apps

Wireless Access for Staff

Can all staff connect to eduroam?
Do I use my Waikato username to log into eduroam?
How do I enable Click to Play in my browser?
How do I know if the University I am travelling to has eduroam?
How do I set up my Android, with 2degrees, to use the Internet?
How do I set up my iPhone, with 2degrees?
How do I update voicemail on my iPhone to 2Degrees?
I am travelling to another University. Is there something I need to do before I can access eduroam when I get there?
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
I have accessed Eduroam before but can't today and other people around me can. What's wrong?
What is Eduroam?
Where can I find information on eduroam?
Where can I find information on the wireless network?
Where can I find wireless information for my iPhone/iPad?
Why do I lose coverage in some areas when travelling around NZ using 2Degrees?

Mobile Device Roaming

How do I know if the University I am travelling to has eduroam?

Smartphones and Tablets

Can I access Library services from my device?
Can I access Moodle on my Mobile Device?
Can I access my Webdrive from my mobile device?
Can I use Microsoft Office 365 ProPlus on my mobile devices?
Do I use my Waikato username to log into eduroam?
How do I set up my Android, with 2degrees, to use the Internet?
How do I set up my iPhone, with 2degrees?
How do I update voicemail on my iPhone to 2Degrees?
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
I have accessed Eduroam before but can't today and other people around me can. What's wrong?
Is Microsoft Office 365 ProPlus available for Mac?
What are the recommended applications for my smartphone?
Where can I find help for Gmail on my Android phone?
Where can I find information on the wireless network?
Where can I find wireless information for my iPhone/iPad?
Where can I get training on Microsoft Office 365 ProPlus for mobile?
Why do I lose coverage in some areas when travelling around NZ using 2Degrees?
Will the University monitor the internet traffic?

Android Apps

Can I access Library services from my device?
How do I set up my Android, with 2degrees, to use the Internet?
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
I have accessed Eduroam before but can't today and other people around me can. What's wrong?
What are the recommended applications for my smartphone?
Where can I find help for Gmail on my Android phone?
Where can I find wireless information for my Android phone?
Where can I get training on Microsoft Office 365 ProPlus for mobile?
Why do I lose coverage in some areas when travelling around NZ using 2Degrees?
Will the University monitor the internet traffic?

iOS Apps

Can I access Library services from my device?
How do I set up my iPhone, with 2degrees?
How do I update voicemail on my iPhone to 2Degrees?
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
I have accessed Eduroam before but can't today and other people around me can. What's wrong?
Is Microsoft Office 365 ProPlus available for Mac?
What are the recommended applications for my smartphone?
Where can I find help for Gmail on my iPad/iPhone?
Where can I find wireless information for my iPhone/iPad?
Where can I get training on Microsoft Office 365 ProPlus for mobile?
Why do I lose coverage in some areas when travelling around NZ using 2Degrees?
Will the University monitor the internet traffic?

Network & Internet

University Network

Are uninterrupted power supply (UPS) systems needed? Who provides them?
Can I plug my laptop into the network?
How can I find a person on campus?
How do I login to IRIS? Do I need a separate username?
How do I update or add new content onto a University web page?
If I need to work from home how can I access my desktop and department shares etc.?
If something is not working (e.g. printing) how can I see if there are any outages on campus?
What is KAREN?
Where can I find information on the wireless network?
Where can I save files so they can be accessed by other staff in my department?
Why can't I access the Library Databases?

VPN Access

How do I access my Home share from off campus?
If I need to work from home how can I access my desktop and department shares etc.?

Kuhukuhu Self Service Portal Te Kuhukuhu Rārangi - Log Your Own Request

"Kuhukuhu" is our IT Service Catalogue. You can search for, see the estimated delivery time for, and log your own service requests. You can also view the status of your current requests - providing further information by adding notes or attaching files, and view a full history of all previous requests. For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.