FAQs
On This Page:
Getting Started With ICT
Staff Accounts
How do I change my password?
If you are a student and your cellphone is recorded in your contact details you can recover your password.
You can change your password using the Password Changer.
The password changer can also be located under the Quick Links located to the left on the Staff/Student Portal
If you do not remember your password, you will not be able to use the password changer. However you can reset your password by doing the following but you must have your personal email address listed in your MyWaikato account.
Go to MyWaikato and click 'Forgotten your username or password?'
Select 'Current student'
Insert your username xxxx and click 'Next'
You should now see your username/name - insert your email address in the text box and click 'Next'
Stay on this page but check your email for the 'Code' sent to you then insert the 'Code' in the 'Code' text box.
Then reset your password.
If you have any problems please call the ITS Service Desk on 07 838 4008.
How do I request further access?
To request further access on your (staff) account you'll need to complete a UniAccess request.
This is found in the Staff Portal under IT Services UniAccess.
At this stage aside from a staff account you can request access to Resources (staff/department shares etc.).
For access to reports, web maintainer access, student/course resources you will need to log a request with Kuhukuhu, please include authorization from the relevant person in your department.
How long must my password be?
Your password must:
- Be between 7 and 127 characters long
- Not be a dictionary word
- Not be a common pattern. (e.g. abc123)
- Include a capital letter, a lower case letter, a number, and a special character
We recommend using a strong password that contains a mixture of upper and lowercase letters as well as numbers and special characters.
I know my password is correct but it is not working today.
Student may have their account suspended if they owe money somewhere on campus or haven't supplied all the documents required when enrolling. If this is so you must sort this out with Student Services. For more information regarding documents you should contact the Student Services Division on 07 838 4176 or visit them at the Student Centre on Level 2 of the Library Building.
Once it has been sorted Student Services will notify the Service Desk to reactivate your account.
What do I do if my password doesn't work?
Firstly ensure that you don't have caps lock on as passwords are case sensitive. If you are still unable to login you can reset your password through Password Changer If you still have problems you will need to call the Service Desk on (07) 838 4008.
Student Accounts
Do I need to register my student ID card?
All student ID cards are registered immediately upon issue to students. However the activation period takes up to 30 minutes to fully provide access to systems such as UniCash and access to buildings after hours. Please see our
ID cards page for more information.
How do I change my password?
If you are a student and your cellphone is recorded in your contact details you can recover your password.
You can change your password using the Password Changer.
The password changer can also be located under the Quick Links located to the left on the Staff/Student Portal
If you do not remember your password, you will not be able to use the password changer. However you can reset your password by doing the following but you must have your personal email address listed in your MyWaikato account.
Go to MyWaikato and click 'Forgotten your username or password?'
Select 'Current student'
Insert your username xxxx and click 'Next'
You should now see your username/name - insert your email address in the text box and click 'Next'
Stay on this page but check your email for the 'Code' sent to you then insert the 'Code' in the 'Code' text box.
Then reset your password.
If you have any problems please call the ITS Service Desk on 07 838 4008.
How do I update my contact details?
Students are able to update their contact details through MyWaikato
If you require assistance, refer to the Student FAQs in MyWaikato Enquiries.
How long must my password be?
Your password must:
- Be between 7 and 127 characters long
- Not be a dictionary word
- Not be a common pattern. (e.g. abc123)
- Include a capital letter, a lower case letter, a number, and a special character
We recommend using a strong password that contains a mixture of upper and lowercase letters as well as numbers and special characters.
How long will my student account remain open?
Your username and Gamil account are yours for life though some of your other access will change.
Your password will not expire and you will will keep the same password unless you choose to change it. If you forget your password you can reset it by going to MyWaikato
-
click 'Forgotten your username or password?
- Select 'Current student'
- Insert your username xxxx and click 'Next'
- You should now see your name - insert your email address in the text box and click 'Next'
- Stay on this page but check your email for the 'Code' sent to you then insert the 'Code' in the 'Code' text box.
- Then reset your password.
I know my password is correct but it is not working today.
Student may have their account suspended if they owe money somewhere on campus or haven't supplied all the documents required when enrolling. If this is so you must sort this out with Student Services. For more information regarding documents you should contact the Student Services Division on 07 838 4176 or visit them at the Student Centre on Level 2 of the Library Building.
Once it has been sorted Student Services will notify the Service Desk to reactivate your account.
What do I do if my password doesn't work?
Firstly ensure that you don't have caps lock on as passwords are case sensitive. If you are still unable to login you can reset your password through Password Changer If you still have problems you will need to call the Service Desk on (07) 838 4008.
What is my student username?
Your username is assigned by the computer system when you accept your offer of place at Waikato. You use it to log into the computers etc. A student username is usually the students initials followed by a number e.g. xyg23.
When can a new student access their account?
Once a student is fully enrolled they will have access to all Waikato student services.
Student access to their email address and google drive will remain active indefinitely.
Resource Booker
How do I book signs for my events?
Bookings for events should be done by logging a service request in
Kuhukuhu in the security template. We still offer the same services as before, including reserving rows of car parks or offering directional signs.
How do I cancel my booking?
Go to the My Bookings page in Resource Booker and find your booking or click the link in your booking confirmation email, open your booking, click the Cancel button and confirm you want to cancel the booking.
How do I edit my room booking?
- Go to the My Bookings page in Resource Booker and find your booking
or
- Select the link in your booking confirmation email
- Open your booking
- Select the Edit button
- Edit your booking then select the Update button.
How do I edit my visitor car park booking?
- Go to the My Bookings page in Resource Booker and find your booking
or
- Click the link in your booking confirmation email
- Open your booking
- Click the Edit button
- Edit your booking then select the Update button.
Please note that if you cc'd anyone into the first booking request, they will not receive an update, so it is important that you update your visitor with the changed information.
I can't access Resource Booker
Contact the ITS Service Desk or log a ticket in Kuhukuhu
- ITS Service Desk will check the user account is active, is a member of either the Staff or Student AD groups
- If the user meets the above and is still unable to login then Service Desk will escalate the Request with the appropriate team.
I can't see any rooms
Contact the ITS Service Desk and ask them to check if your user account is a member of either the Staff or Student AD groups.
I can't see the park I want to book
All visitor parks have been added to the system, if you can't see the park you want, it is most likely already booked for the day you are requesting.
I can't see the room I want to book
Only teaching rooms, some meeting rooms and labs are available to be booked in Resource Booker, some rooms like meeting rooms are booked via your Google calendar. If the room is not in Resource Booker or Google calendar contact the timetable team
[email protected] with the details of your booking requirements and they will assist you.
I want to extend my booking past 8pm. Can I do this?
Yes, you can.
- Go to the My Bookings page in Resource Booker and find your booking
or
- Select the link in your booking confirmation email
- Open your booking
- Select the Edit button
- Edit your booking then select the Update button.
Please note that if you cc'd anyone into the first booking request, they will not receive an update, so it is important that you update your visitor with the changed information.
I've made a booking but I can't see it?
Check your emails for your booking confirmation email and click the link in the email, or go to the My Bookings page in Resource Booker and use search to search your bookings.
What is Resource Booker for?
Booking a visitor car park.
Viewing the availability of rooms in Hamilton and Tauranga.
Booking or requesting an adhoc room booking in Hamilton or Tauranga.
All teaching rooms, and some meeting rooms and labs are available to be booked.
Staff and students can book rooms or request a room.
Resource Booker cannot be used for changes to rooms or bookings for any teaching activities (e.g. lectures, labs, tutorials). These requests should be made directly to [email protected] instead.
Where are the visitor car parks?
There are visitor car parks available for booking in the following areas:
- Gate 1 Performing Arts centre
- Gate 1 No. 5 Dairy
- Gate 1 IJK Hill
- Gate 1 ITS
- Gate 3A Property Services
- Gate 4 TT/Faculty of Eduction
- Gate 5 B block
- Gate 5 the Gateway
- Gate 6b Management School
- Gate 7 Law
- Gate 8 FG link
- Gate 9 CD link
These are also displayed on the campus map.
Why can't I see who has booked the room?
For green bookings (bookings made through Resource Booker), you can see who made the booking by clicking the booking.
For orange bookings, these are bookings made in Syllabus Plus and can't be viewed.
Why do I have to request a room?
For students all bookings need approval to ensure the room is being appropriately booked.
For staff certain rooms require approval to be booked as they are specialist rooms.
Staff Email
How can I access my Gmail?
You can access your Gmail
here.
Alternatively there is a link located on the right-hand side of the Staff/Student Portal for Gmail
Student accounts are retained should you choose to return to the University of Waikato. They are accessible even if you are not a current student. You can call the Service Desk to reset your password and access the account.
How can I check my mailbox size?
After logging into your Gmail you will see your current mailbox usage displayed at the bottom of the screen.
All Staff and student emails and google drive have unlimited storage.
How can I send large files via email?
Google has an attachment size limit of 25Mb in size for emails sent between Gmail accounts.
Most email accounts provided by other services (hotmail, yahoo etc) have a 10Mb email size limit. Any emails sent over this limit will be blocked by the email provider.
If your files are larger than 25Mb you can upload and share files using your Google Drive. University of Waikato Staff and student Google Drives have unlimited storage capacity (Individual File size limit of 2 TB (Terabytes) applies).
How can staff access their emails through Outlook?
How to set up Outlook and other info relating to staff email can be found here.
Google Apps Sync can only be used on university licensed and registered computers. If you wish to access your email through outlook on a personal device you can use the following instructions here
How do I prevent messages from a specific sender from being tagged as spam?
- In Gmail, click the settings icon (the cog icon in the upper-right corner of your Mail window), then click Settings > Filters and Blocked Addresses > Create a new filter.
- Enter the persons address in the From field, and then click Create filter with this search.
- Select Never send it to spam and then click Create Filter.
How large can an email be?
The mail servers on campus have limits imposed on how big an email that is sent or received can be.
These limits are in place to ensure reliable usage of the servers; too many large files can slow them down or even stop service.
There is currently a 25 MegaByte size limit on each email that is sent or received from a Gmail account. However most email services (hotmail, yahoo etc) have a general limit on file attachment sizes of 10MB and so may not receive attachments sent from Gmail over this limit.
You can send larger files by uploading them and sharing them in Google Drive with other google account holders.
I think I've deleted an email that I now need, can I get it restored?
If it was deleted less than 30 days ago, it should still be in your Bin / Trash (Gmail) or Deleted Items (Outlook) folder. If it was deleted more than 30 days ago, please log a Service Request with the ITS Service Desk and provide as much detail as possible (e.g. who from/to, subject, dates/times, etc) and they will try to have it recovered for you.
This can only be done for staff email.
What if I am not able to log in to my University Gmail account?
You may be using the wrong Gmail login username. When accessing Gmail directly you need to use your full email address in the username/email field and password in the password field.
When logging in via the waikato website, you should just be using your Waikato username and password.
You can try to change your password at the Password Changer or contact the ITS Service Desk on ext 4008 and they will give you a temporary password.
What is the size of my mailbox?
Staff and Students have an unlimited data storage for their Waikato University emails.
However restrictions are still in place as to the size of attached files (25Mb) and type of files being sent.
Google Drive is available for the upload and sharing of files larger than 25Mb and all Staff and Students have unlimited storage within their Google Drive. File size limits apply in Google Drive. Maximum file size is 5TB.
Why can't I see my emails in my Gmail account?
If emails appear to be missing from your Inbox the most likely cause is; either you have deleted the email or you have archived the email. See Archiving.
Alternatively there may be a filter applied to your emails that are automatically archiving or deleting your emails. Please see Google's Email Filter settings to check whether these are active in your email.
Student Email
How can I access my Gmail?
You can access your Gmail
here.
Alternatively there is a link located on the right-hand side of the Staff/Student Portal for Gmail
Student accounts are retained should you choose to return to the University of Waikato. They are accessible even if you are not a current student. You can call the Service Desk to reset your password and access the account.
How can I check my mailbox size?
After logging into your Gmail you will see your current mailbox usage displayed at the bottom of the screen.
All Staff and student emails and google drive have unlimited storage.
How do I prevent messages from a specific sender from being tagged as spam?
- In Gmail, click the settings icon (the cog icon in the upper-right corner of your Mail window), then click Settings > Filters and Blocked Addresses > Create a new filter.
- Enter the persons address in the From field, and then click Create filter with this search.
- Select Never send it to spam and then click Create Filter.
How large can an email be?
The mail servers on campus have limits imposed on how big an email that is sent or received can be.
These limits are in place to ensure reliable usage of the servers; too many large files can slow them down or even stop service.
There is currently a 25 MegaByte size limit on each email that is sent or received from a Gmail account. However most email services (hotmail, yahoo etc) have a general limit on file attachment sizes of 10MB and so may not receive attachments sent from Gmail over this limit.
You can send larger files by uploading them and sharing them in Google Drive with other google account holders.
What if I am not able to log in to my University Gmail account?
You may be using the wrong Gmail login username. When accessing Gmail directly you need to use your full email address in the username/email field and password in the password field.
When logging in via the waikato website, you should just be using your Waikato username and password.
You can try to change your password at the Password Changer or contact the ITS Service Desk on ext 4008 and they will give you a temporary password.
What is the size of my mailbox?
Staff and Students have an unlimited data storage for their Waikato University emails.
However restrictions are still in place as to the size of attached files (25Mb) and type of files being sent.
Google Drive is available for the upload and sharing of files larger than 25Mb and all Staff and Students have unlimited storage within their Google Drive. File size limits apply in Google Drive. Maximum file size is 5TB.
Why can't I see my emails in my Gmail account?
If emails appear to be missing from your Inbox the most likely cause is; either you have deleted the email or you have archived the email. See Archiving.
Alternatively there may be a filter applied to your emails that are automatically archiving or deleting your emails. Please see Google's Email Filter settings to check whether these are active in your email.
Student Internet
Is there a data cap on my free internet?
No, there is no data cap on student internet useage
However, there is only a fixed amount of Internet bandwidth available for shared use. Students who unfairly use excessive Internet will impact the service for all students and their bandwidth will be throttled, so students are requested to moderate their use.
What is the free internet allowance for students?
Enrolled students have access to a free internet service with a fixed amount of Internet bandwidth for shared use. Students who unfairly use excessive Internet will impact the service for all students, so students are requested to moderate their use.
What is the free Internet login?
The free Internet is available via the student network login created by the University of Waikato. UOW Student is accessible on your own device via WiFi and the Ethernet ports in the Student Centre and from desktop lab computers. The free Internet option for the Halls is UOW Halls.
Where can students access free internet?
Enrolled students on the Hamilton and Tauranga campuses have access to a free internet service with a fixed amount of Internet bandwidth for shared use. Students who unfairly use excessive Internet will impact the service for all students, so students are requested to moderate their use.
This free internet service takes the form of:
- UOW Students
- UOW Halls (Students living in the accommodation halls on Hamilton campus.)
- Wired connections (Accommodation halls for desktop/laptop connections.)
- Consoles on request by the student. (Accommodation Students on Hamilton campus only)
Will the University monitor the internet traffic?
Yes. The University is the Internet Service Provider for free student internet service. As such all internet traffic will be monitored for copyright infringement, file sharing, illegal material and other abuse.
Students who exceed the fair use policy for internet usage will also have their bandwidth connection speed throttled until the end of the month.
Student Printing
Do I need to register my student ID card?
All student ID cards are registered immediately upon issue to students. However the activation period takes up to 30 minutes to fully provide access to systems such as UniCash and access to buildings after hours. Please see our
ID cards page for more information.
Student Centre
How do I access the labs after hours?
Access to buildings (i.e. computer labs etc.) after hours is setup by the Security Office at the start of each Academic year and you will use your Student ID Card with the PIN that has been provided.
Students must supply a signed form from their Faculty Reception or Student Services requesting access to the areas they need after hours. The student then takes the signed form to the Security Office.
The Security Office is open for this service from Monday to Friday - during the following times: 10.30am to 12.00pm, and 1.00pm to 3.00pm. Security is located in the BX block (B-Block Annex).
Uni Access
How do I request further access?
To request further access on your (staff) account you'll need to complete a UniAccess request.
This is found in the Staff Portal under IT Services UniAccess.
At this stage aside from a staff account you can request access to Resources (staff/department shares etc.).
For access to reports, web maintainer access, student/course resources you will need to log a request with Kuhukuhu, please include authorization from the relevant person in your department.
Library
Why can't I access the Library Databases?
In order to be able to access the Library Databases, you need to be a staff member or a 'currently enrolled' student. For students this access is available from when you are enrolled (after you have accepted your enrolment agreement) until 3 weeks after your paper ends.
If you were enrolled in a paper last year, but are not currently enrolled this year and need access to the library electronic resources you should contact Meg Bryant at the library.
Prospective PhD students, need to be registered before they can be given access to the online databases.
Office Technologies
Computers and Laptops
Are uninterrupted power supply (UPS) systems needed? Who provides them?
Staff should speak with their computer consultant in the first instance. The power supply to the university is very reliable, but you may feel that your equipment needs a more guaranteed supply. There are a number of substandard products on the market. Consequently, you are advised to contact the Technical Services Manager via the Property Services (formerly Facilities Management) so that you can arrange to discuss the purchase of an appropriate UPS unit with you. Whilst these units are generally supplied by the relevant faculty/school, Property Services currently has a maintenance contract to test these units annually, a service which is offered free of charge.
Can I plug my laptop into the network?
You may be able to connect your laptop to the University of Waikato network.
If you are a staff member your local computer support consultant will be able to assist you with this process. A list of local computer support consultants can be found here. Please contact them for further assistance.
If you are a student you would need to find out if your specific school supports this facility in their various computer training rooms. There are also several wireless access points around the University e.g. the Library - Student Centre.
Can I use a laptop in the Teaching Room?
Yes. When connecting a laptop to a teaching room data projectors there should normally be no problem. The projectors will generally cope with the most common video settings. However the image quality will vary depending on the resolution settings and the aspect ratio. Please be aware that if a laptop that is set to very high resolution and/or a 16:9 aspect ratio is connected, the projector has to rescale and may resize the image. This will compromise the projected image quality which may or may not be noticeable depending on the amount of extra processing the projector has to do.
- Cropping of the image, where some of the picture appears to be off the screen and missing
- Loss of high definition
- The projector may flash the image intermittently, or refuse to display at all.
If you have a problem that you cannot solve please call the ICT Hotline on ext. 6066 and if the Service Desk cannot fix the issue remotely they will send a technician to assist.
Can I use a Linux desktop computer?
Linux desktop computers may be used at the University of Waikato where appropriate sign-off has been obtained from the systems manager. Some Schools have Linux labs and provide their own specialised support.
Linux desktop systems are not supported by ITS. Any Linux user would need to provide their own support.
Please ensure you are familiar with the University of Waikato's
Computer Systems Regulations.
How can I save power on my desktop computer?
On campus there are over 2,000 desktop computers consuming on average one KW of power for every five computers fully powered up. In an effort to reduce power consumption by staff desktop computers, ITS recommends using the following Power Saving Guidelines.
As a security precaution and power saving initiative all computers have a University policy in place that will lock the PC automatically after 10 minutes of inactivity. Shortly after the screens will also enter a power save mode.
How do I access the labs after hours?
Access to buildings (i.e. computer labs etc.) after hours is setup by the Security Office at the start of each Academic year and you will use your Student ID Card with the PIN that has been provided.
Students must supply a signed form from their Faculty Reception or Student Services requesting access to the areas they need after hours. The student then takes the signed form to the Security Office.
The Security Office is open for this service from Monday to Friday - during the following times: 10.30am to 12.00pm, and 1.00pm to 3.00pm. Security is located in the BX block (B-Block Annex).
How do I get power supplies for computer equipment?
Property Services (formerly Facilities Management) can supply extension leads and multi power boards to enable staff to connect their computers and ancillary equipment to the power outlets in their offices. Departments are usually recharged for these products (in these instances you will be expected to provide an account code). Log a Kuhukuhu Service Request with Property Services providing all the information.
What do I do if my computer has a virus?
If it is your work computer that is infected, you will need to scan your computer using AntiVirus software (which is installed on all University computers) and quarantine any infected files found on your machine. If you are having trouble locating the AntiVirus software on your computer please contact your
Computer Support Consultant.
Users should notify the ITS Service Desk (ext 4008) in the event of infected files being found on their machine (as reported by the system), since the problem may be more widespread and affect other people on the server.
What do I do if my computer stops working?
First check the cables are all plugged in properly as they sometimes come loose. If it is still not working you should either ring the IT Service Desk on ext. 4008 or if possible log a Service Request in
Kuhukuhu
Where do I report a power outage (computer won't work)?
All electrical outages, problems or defects should be reported to Property Services as soon as possible via the Service Desk on 838 4008 or extn 4008 (after hours report to Security 838 4444 or extn 4444). It is important to try and describe the level of urgency of the problem so that an electrician can be appropriately prioritised.
If the issue is with the computer not powering on, and not the power socket itself, you will need to contact the Service Desk on ext 4008 (838 4008) and they will inform your distributed consultant to replace/fix the broken equipment.
Phone Services
How can I forward my phone to another extension or voicemail?
To Forward Calls on a Cisco Jabber software phone:
- Open your Jabber window
- Click on the green Call Settings icon
Click on the Call Forwarding Drop Down and select your voicemail or enter a NEW phone number -
Visual confirmation displays on your screen for as long as the feature is enabled.
- To cancel call forwarding, click on the green "forwarded to xyz, click to turn off" message
To Forward Calls on a Cisco hardware phone:
- Press the Fwd All softkey.
- Enter the target phone number or press the Messages button to forward all calls to voicemail.
Visual confirmation displays on your screen for as long as the feature is enabled.
- To cancel call forwarding, press Fwd OFF.
On a Cisco phone how long will a voice message stay in your Inbox?
It will stay in the voicemail inbox for 14 days after which time it will move to your deleted Items folder where it will stay for a further 14 days.
If you manually move the voice recording from your inbox to the deleted items, it will stay in the deleted items for 14 days from the day you moved it.
What do I do if my desk phone doesn't work?
In order to determine whether the issue is with the desk phone or the port we need you to try a working phone in that port.
If it works OK you will need to purchase a new phone.
If it doesn't work there will be an issue with the port. In that case you will need the log a request with
Kuhukuhu
with the following details and an arrangement will be made to get it fixed for you.
- room number
- extension number
- faceplate number
- port number
Who changes Voicemail PINs?
The Service Desk will reset your voicemail PIN you can call them on EXT 4008 or log a request through Kuhukuhu.
Teaching Technologies
Teaching Rooms
Can I use a laptop in the Teaching Room?
Yes. When connecting a laptop to a teaching room data projectors there should normally be no problem. The projectors will generally cope with the most common video settings. However the image quality will vary depending on the resolution settings and the aspect ratio. Please be aware that if a laptop that is set to very high resolution and/or a 16:9 aspect ratio is connected, the projector has to rescale and may resize the image. This will compromise the projected image quality which may or may not be noticeable depending on the amount of extra processing the projector has to do.
- Cropping of the image, where some of the picture appears to be off the screen and missing
- Loss of high definition
- The projector may flash the image intermittently, or refuse to display at all.
If you have a problem that you cannot solve please call the ICT Hotline on ext. 6066 and if the Service Desk cannot fix the issue remotely they will send a technician to assist.
What software is available in the Teaching Rooms?
You can find a list of the standard software installed in the Teaching Rooms
here. If the software you require is not listed please email the Service Desk with your request and someone will contact you regarding this.
Video Conference
What is KAREN?
KAREN stands for Kiwi Advanced Research and Education Network.
KAREN is a network that provides an ultra high speed Internet connection between NZ tertiary institutions, research organisations and to some other countries. REANNZ is the organisation who actually manages the technical aspects of the KAREN network.
AV Services & Equipment
Moodle
Can I access Moodle on my Mobile Device?
The official mobile app is not required to access the University's Moodle site.
Moodle is now designed to be mobile and device friendly. When you view Moodle on your mobile device side blocks will drop below the course content.
How do I add and remove users (assign roles) in Moodle?
The standard process is that all staff should be enrolled by the departmental administrator into courses in moodle using the Paper Association tool in MyWaikato. Access to the paper is normally within 15 minutes after access is granted.
If a departmental administrator does not have access to this tool, they should log a Request in Kuhukuhu for access.
Please Note: Only staff with a current HR contract can be added to papers this way.
Reminder: Manual enrollments for students into paper is for non-assessed papers only. If the paper is assessed they must enrol in the paper through the normal channels.
What if I can't see my paper/s in Moodle?
If you are a student you will be associated to your paper/s once you're fully enrolled. You need to ensure you have accepted your enrolment agreement to become enrolled. If you have reached this stage and can't see your paper/s in Moodle you should speak with your lecturer to ensure they have made the paper visible for students.
If you are a staff member please advise your administrator who will add your name to the paper/s via the paper associations tool in MyWaikato. This will also update the paper/s in Moodle.
What is Moodle?
Moodle is the online teaching and learning platform of The University of Waikato, developed and maintained by the Centre for Tertiary Teaching and Learning (CeTTL). See
eLearning Resources for guides on how to use Moodle.
What is Studiosity?
Studiosity is an online writing feedback tool for undergraduate students and the link can be found on ever undergraduate Moodle paper. See here for more information
here.
When can I access Moodle?
Students can access Moodle once they have a computer account. They are associated with their paper when they are fully enrolled (have accepted their enrolment agreement).
Access to individual papers will be when the lecturer of that paper makes it available for students, they won't be able to see the paper in Moodle until this happens.
Papers are automatically hidden 30 days after the official end date of the paper. The lecturer can make the paper available again if further access is required for the class after this time.
When does a student lose access to Moodle?
Moodle papers are visible in a read-only format after the official end date of the paper. The lecturer can make historic hidden papers available again if further access for the class is required after this time.
Panopto
What is a Podcast?
Podcasts are often audio files but can include video and other media.
The University of Waikato uses Panopto to record lectures. Panopto has the capability of downloading the recordings as Podcasts to be listened to without an internet connection.
Software, Systems & Applications
MyWaikato
How do I update my contact details?
Students are able to update their contact details through MyWaikato
If you require assistance, refer to the Student FAQs in MyWaikato Enquiries.
Aku Mahi
What is Aku Mahi?
Aku Mahi is a staff only application that allows you to do such things as view employment details, pay history and leave details.
You need to have a current HR (employment) contract with the University to be able to access Aku Mahi, which is accessible through the staff portal. If you are a student who is employed at the University and have both a staff and student username, you need to log into the portal with your staff username to access Aku Mahi.
Where can I access timesheets / pay slips / change my employment details?
If you are employed by the University (e.g. as a sessional assistant) you will need to login to Aku Mahi from the Student Portal or if you have a staff username you should login from the Staff Portal to access your timesheets, pay slips and change your personal details etc. The portal can be found on the landing page after you login to the waikato web page and Aku Mahi can be found under the 'Me' card.
Where can I find Help on Aku Mahi?
The Aku Mahi Guidebook has information on all sections of Aku Mahi (e.g. timesheets, personal and team viewing)
There is also a direct link to the Aku Mahi Help located in the top right of the Aku Mahi window under Links > Aku Mahi Help
Why can't I access Aku Mahi?
You will only have access to Aku Mahi once you have a current HR contract. If you have both a staff and a student account (username) you will need to login to the Waikato login page with your Staff username and password which will take you to the Staff Portal, you can select the Aku Mahi link from there and it will take you directly to your Aku Mahi.
If you only have a student account you will need to log into the Waikato login page with your student username and password which will take you to the Student Portal then select the Aku Mahi link, it will take you directly to your Aku Mahi.
If you try to login directly on the Aku Mahi sign-in page it won't work.
Computer Software
Can I use a Linux desktop computer?
Linux desktop computers may be used at the University of Waikato where appropriate sign-off has been obtained from the systems manager. Some Schools have Linux labs and provide their own specialised support.
Linux desktop systems are not supported by ITS. Any Linux user would need to provide their own support.
Please ensure you are familiar with the University of Waikato's
Computer Systems Regulations.
I have an older version of Microsoft Office. Can I use this version?
Older versions of Microsoft office can still be used, however there may be some discrepancies when switching between older versions and the newer version used on campus.
All staff and students are provided a free subscription to Office 365 while they are currently studying/employed with the university.
For best results, it is recommended that you uninstall previous versions of Office products before installing Office 365. In certain circumstances, this version will install alongside other versions of the software. See the Microsoft website for more details.
Any version of office before 2007 uses a different file format setting (.doc) compared to Office 2007 onward (.docx). Office 2010 onward have the capability of converting documents from the old format to the new format, but older version of office do not recognise the newer formats.
What do I do if my computer has a virus?
If it is your work computer that is infected, you will need to scan your computer using AntiVirus software (which is installed on all University computers) and quarantine any infected files found on your machine. If you are having trouble locating the AntiVirus software on your computer please contact your
Computer Support Consultant.
Users should notify the ITS Service Desk (ext 4008) in the event of infected files being found on their machine (as reported by the system), since the problem may be more widespread and affect other people on the server.
What software is available in the Teaching Rooms?
You can find a list of the standard software installed in the Teaching Rooms
here. If the software you require is not listed please email the Service Desk with your request and someone will contact you regarding this.
Free Software for Staff and Students
I have an older version of Microsoft Office. Can I use this version?
Older versions of Microsoft office can still be used, however there may be some discrepancies when switching between older versions and the newer version used on campus.
All staff and students are provided a free subscription to Office 365 while they are currently studying/employed with the university.
For best results, it is recommended that you uninstall previous versions of Office products before installing Office 365. In certain circumstances, this version will install alongside other versions of the software. See the Microsoft website for more details.
Any version of office before 2007 uses a different file format setting (.doc) compared to Office 2007 onward (.docx). Office 2010 onward have the capability of converting documents from the old format to the new format, but older version of office do not recognise the newer formats.
What is Studiosity?
Studiosity is an online writing feedback tool for undergraduate students and the link can be found on ever undergraduate Moodle paper. See here for more information
here.
Google Apps
Webdrive
How can I get a file back that I have accidently deleted?
If you have accidentally deleted a file from your
H: (Home) drive or
staff shared drive you can restore it yourself. Instructions can be found
here
If you are a staff member and have
Druva InSync running on your computer and you have deleted a file from any of the folders you have set to be backed up you can restore it yourself. Instructions for that can be found
here .
Desktop Backup
How can I get a file back that I have accidently deleted?
If you have accidentally deleted a file from your
H: (Home) drive or
staff shared drive you can restore it yourself. Instructions can be found
here
If you are a staff member and have
Druva InSync running on your computer and you have deleted a file from any of the folders you have set to be backed up you can restore it yourself. Instructions for that can be found
here .
Mobile Devices & Apps
Wireless Access for Staff
Can all staff connect to eduroam?
Only staff with a staff username can connect to eduroam. Students who are assisting with teaching who only have a student username need to use UOW Students or Waikato.
If you want to access eduroam on another campus you need to make sure you connect to eduroam on UoW Campus before you leave so the certificate can be downloaded. If you don't do this you will not be able to connect when you are off site.
How do I update voicemail on my iPhone to 2Degrees?
Dial *5005*86*+64222022002# then press call. Nothing will appear to happen (the screen may “blink”) however tapping the voicemail key will now go to 2degrees voicemail. As the number we have entered is in international format the voicemail key will even work whilst roaming abroad.
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
To maximise your national mobile data coverage on 2degrees (access to the Internet, email and MMS messaging), you may need to check that
data roaming is enabled on your phone or device. See
Activate Roaming Data. to find out how. There are no additional charges associated with this within New Zealand. This allows you to switch between 2degrees and vodafone automatically.
Please note that by setting up data roaming your device will also be able to access the Internet when you travel overseas, so you may want to reverse these steps to avoid international data roaming charges.
What is Eduroam?
Eduroam provides a method for University staff from other Universities to be able to use a standardized wireless network called 'eduroam' on our campus, and authenticate with their domain credentials to gain access to our campus resources, and access back to their own campuses. Waikato University staff will have the same access when travelling to other Universities but you must first authenticate eduroam by logging on at UoW before travelling.
Mobile Device Roaming
Smartphones and Tablets
Can I access Library services from my device?
Library services should be available to all devices that have an active internet connection.
However due to the differences in devices, library systems may work better on some devices than others.
More information is availale on the
Library Services information page.
Can I access Moodle on my Mobile Device?
The official mobile app is not required to access the University's Moodle site.
Moodle is now designed to be mobile and device friendly. When you view Moodle on your mobile device side blocks will drop below the course content.
How do I update voicemail on my iPhone to 2Degrees?
Dial *5005*86*+64222022002# then press call. Nothing will appear to happen (the screen may “blink”) however tapping the voicemail key will now go to 2degrees voicemail. As the number we have entered is in international format the voicemail key will even work whilst roaming abroad.
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
To maximise your national mobile data coverage on 2degrees (access to the Internet, email and MMS messaging), you may need to check that
data roaming is enabled on your phone or device. See
Activate Roaming Data. to find out how. There are no additional charges associated with this within New Zealand. This allows you to switch between 2degrees and vodafone automatically.
Please note that by setting up data roaming your device will also be able to access the Internet when you travel overseas, so you may want to reverse these steps to avoid international data roaming charges.
Will the University monitor the internet traffic?
Yes. The University is the Internet Service Provider for free student internet service. As such all internet traffic will be monitored for copyright infringement, file sharing, illegal material and other abuse.
Students who exceed the fair use policy for internet usage will also have their bandwidth connection speed throttled until the end of the month.
Android Apps
Can I access Library services from my device?
Library services should be available to all devices that have an active internet connection.
However due to the differences in devices, library systems may work better on some devices than others.
More information is availale on the
Library Services information page.
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
To maximise your national mobile data coverage on 2degrees (access to the Internet, email and MMS messaging), you may need to check that
data roaming is enabled on your phone or device. See
Activate Roaming Data. to find out how. There are no additional charges associated with this within New Zealand. This allows you to switch between 2degrees and vodafone automatically.
Please note that by setting up data roaming your device will also be able to access the Internet when you travel overseas, so you may want to reverse these steps to avoid international data roaming charges.
Will the University monitor the internet traffic?
Yes. The University is the Internet Service Provider for free student internet service. As such all internet traffic will be monitored for copyright infringement, file sharing, illegal material and other abuse.
Students who exceed the fair use policy for internet usage will also have their bandwidth connection speed throttled until the end of the month.
iOS Apps
Can I access Library services from my device?
Library services should be available to all devices that have an active internet connection.
However due to the differences in devices, library systems may work better on some devices than others.
More information is availale on the
Library Services information page.
How do I update voicemail on my iPhone to 2Degrees?
Dial *5005*86*+64222022002# then press call. Nothing will appear to happen (the screen may “blink”) however tapping the voicemail key will now go to 2degrees voicemail. As the number we have entered is in international format the voicemail key will even work whilst roaming abroad.
I am with 2degrees but it's not available everywhere in New Zealand. What can I do then?
To maximise your national mobile data coverage on 2degrees (access to the Internet, email and MMS messaging), you may need to check that
data roaming is enabled on your phone or device. See
Activate Roaming Data. to find out how. There are no additional charges associated with this within New Zealand. This allows you to switch between 2degrees and vodafone automatically.
Please note that by setting up data roaming your device will also be able to access the Internet when you travel overseas, so you may want to reverse these steps to avoid international data roaming charges.
Will the University monitor the internet traffic?
Yes. The University is the Internet Service Provider for free student internet service. As such all internet traffic will be monitored for copyright infringement, file sharing, illegal material and other abuse.
Students who exceed the fair use policy for internet usage will also have their bandwidth connection speed throttled until the end of the month.
Network & Internet
University Network
Are uninterrupted power supply (UPS) systems needed? Who provides them?
Staff should speak with their computer consultant in the first instance. The power supply to the university is very reliable, but you may feel that your equipment needs a more guaranteed supply. There are a number of substandard products on the market. Consequently, you are advised to contact the Technical Services Manager via the Property Services (formerly Facilities Management) so that you can arrange to discuss the purchase of an appropriate UPS unit with you. Whilst these units are generally supplied by the relevant faculty/school, Property Services currently has a maintenance contract to test these units annually, a service which is offered free of charge.
Can I plug my laptop into the network?
You may be able to connect your laptop to the University of Waikato network.
If you are a staff member your local computer support consultant will be able to assist you with this process. A list of local computer support consultants can be found here. Please contact them for further assistance.
If you are a student you would need to find out if your specific school supports this facility in their various computer training rooms. There are also several wireless access points around the University e.g. the Library - Student Centre.
What is KAREN?
KAREN stands for Kiwi Advanced Research and Education Network.
KAREN is a network that provides an ultra high speed Internet connection between NZ tertiary institutions, research organisations and to some other countries. REANNZ is the organisation who actually manages the technical aspects of the KAREN network.
Why can't I access the Library Databases?
In order to be able to access the Library Databases, you need to be a staff member or a 'currently enrolled' student. For students this access is available from when you are enrolled (after you have accepted your enrolment agreement) until 3 weeks after your paper ends.
If you were enrolled in a paper last year, but are not currently enrolled this year and need access to the library electronic resources you should contact Meg Bryant at the library.
Prospective PhD students, need to be registered before they can be given access to the online databases.
VPN Access
"Kuhukuhu" is our IT Service Catalogue. You can search for, see the estimated delivery time for, and log your own service requests. You can also view the status of your current requests - providing further information by adding notes or attaching files, and view a full history of all previous requests. For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.