FAQs

Go to https://login.microsoftonline.com and login using your [email protected] (Student) or [email protected] (Staff) and your UoW password. Further info can be found here. There is also a step by step Installation Guide

If you are a student and your cellphone is recorded in your contact details you can recover your password.

You can change your password using the Password Changer.
The password changer can also be located under the Quick Links located to the left on the Staff/Student Portal

If you do not remember your password, you will not be able to use the password changer. However you can reset your password by doing the following but you must have your personal email address listed in your MyWaikato account.

Go to MyWaikato and click 'Forgotten your username or password?'
Select 'Current student'
Insert your username xxxx and click 'Next'
You should now see your username/name - insert your email address in the text box and click 'Next'
Stay on this page but check your email for the 'Code' sent to you then insert the 'Code' in the 'Code' text box.
Then reset your password.

If you have any problems please call the ITS Service Desk on 07 838 4008.

You don’t need a separate username or password, just use your waikato login. For more information on accessing IRIS, please see our FAQ

To request further access on your (staff) account you'll need to complete a UniAccess request.
This is found in the Staff Portal under IT Services UniAccess.

At this stage aside from a staff account you can request access to Resources (staff/department shares etc.).

For access to reports, web maintainer access, student/course resources you will need to log a request with Kuhukuhu, please include authorization from the relevant person in your department.

Your password must:

• Be between 7 and 127 characters long
• Not be a dictionary word
• Not be a common pattern. (e.g. abc123)
• Include a capital letter, a lower case letter, a number, and a special character

We recommend using a strong password that contains a mixture of upper and lowercase letters as well as numbers and special characters.

Student may have their account suspended if they owe money somewhere on campus or haven't supplied all the documents required when enrolling. If this is so you must sort this out with Student Services. For more information regarding documents you should contact the Student Services Division on 07 838 4176 or visit them at the Student Centre on Level 2 of the Library Building.

Once it has been sorted Student Services will notify the Service Desk to reactivate your account.

Firstly ensure that you don't have caps lock on as passwords are case sensitive. If you are still unable to login you can reset your password through Password Changer If you still have problems you will need to call the Service Desk on (07) 838 4008.

A basic staff computer account gives access to:

• Email account – Gmail, Google drive and Google Apps
• Internet access - wired in your office and wireless via Eduroam.
• MyWaikato
• Printing, scanning and copying
• The UoW staff Home page
• UoW network
• Access to H: Drive (Home Share) a secure area to store files (16 GB for staff - 1 GB for External staff). Also accessible from off campus - Web Drive / Web Home.
• Teaching Rooms

A basic student Account gives access to:

• Email account
• Internet and free WiFi using UoW Students connection
• Computer labs provided by your school of study for course work and assignments
• Printing, scanning and copying
• H: Drive (Home Share) – with 2 GB of secure file storage space also accessible off Campus (Web Drive / Web Home)
• University online services (such as MyWaikato, Moodle etc.)

If your password doesn't work please go here to reset it Password reset or ring the Service Desk on 07 838 4008 or if you are ringing from your University desk phone, call ext 4008.

Password Guidelines can be found here.

Information on acquiring or replacing your Student ID Card can be found on our ID Card Information page

All student ID cards are registered immediately upon issue to students. However the activation period takes up to 30 minutes to fully provide access to systems such as UniCash and access to buildings after hours. Please see our ID cards page for more information.

Go to https://login.microsoftonline.com and login using your [email protected] (Student) or [email protected] (Staff) and your UoW password. Further info can be found here. There is also a step by step Installation Guide

If you are a student and your cellphone is recorded in your contact details you can recover your password.

You can change your password using the Password Changer.
The password changer can also be located under the Quick Links located to the left on the Staff/Student Portal

If you do not remember your password, you will not be able to use the password changer. However you can reset your password by doing the following but you must have your personal email address listed in your MyWaikato account.

Go to MyWaikato and click 'Forgotten your username or password?'
Select 'Current student'
Insert your username xxxx and click 'Next'
You should now see your username/name - insert your email address in the text box and click 'Next'
Stay on this page but check your email for the 'Code' sent to you then insert the 'Code' in the 'Code' text box.
Then reset your password.

If you have any problems please call the ITS Service Desk on 07 838 4008.

Students are able to update their contact details through MyWaikato

If you require assistance, refer to the Student FAQs in MyWaikato Enquiries.

You have full access until the end date of your last paper. After that your status will change allowing limited access to UoW systems like MyWaikato.

Your password must:

• Be between 7 and 127 characters long
• Not be a dictionary word
• Not be a common pattern. (e.g. abc123)
• Include a capital letter, a lower case letter, a number, and a special character

We recommend using a strong password that contains a mixture of upper and lowercase letters as well as numbers and special characters.

Your username and Gamil account are yours for life though some of your other access will change.

Your password will not expire and you will will keep the same password unless you choose to change it. If you forget your password you can reset it by going to MyWaikato

• click 'Forgotten your username or password?
• Select 'Current student'
• Insert your username xxxx and click 'Next'
• You should now see your name - insert your email address in the text box and click 'Next'
• Stay on this page but check your email for the 'Code' sent to you then insert the 'Code' in the 'Code' text box.
• Then reset your password.

Student may have their account suspended if they owe money somewhere on campus or haven't supplied all the documents required when enrolling. If this is so you must sort this out with Student Services. For more information regarding documents you should contact the Student Services Division on 07 838 4176 or visit them at the Student Centre on Level 2 of the Library Building.

Once it has been sorted Student Services will notify the Service Desk to reactivate your account.

Firstly ensure that you don't have caps lock on as passwords are case sensitive. If you are still unable to login you can reset your password through Password Changer If you still have problems you will need to call the Service Desk on (07) 838 4008.

A basic staff computer account gives access to:

• Email account – Gmail, Google drive and Google Apps
• Internet access - wired in your office and wireless via Eduroam.
• MyWaikato
• Printing, scanning and copying
• The UoW staff Home page
• UoW network
• Access to H: Drive (Home Share) a secure area to store files (16 GB for staff - 1 GB for External staff). Also accessible from off campus - Web Drive / Web Home.
• Teaching Rooms

A basic student Account gives access to:

• Email account
• Internet and free WiFi using UoW Students connection
• Computer labs provided by your school of study for course work and assignments
• Printing, scanning and copying
• H: Drive (Home Share) – with 2 GB of secure file storage space also accessible off Campus (Web Drive / Web Home)
• University online services (such as MyWaikato, Moodle etc.)

If your password doesn't work please go here to reset it Password reset or ring the Service Desk on 07 838 4008 or if you are ringing from your University desk phone, call ext 4008.

It is used as Student ID, Library access, print/photocopy/scan and after hours room access.

See more information here.

Your username is assigned by the computer system when you accept your offer of place at Waikato. You use it to log into the computers etc. A student username is usually the students initials followed by a number e.g. xyg23.

Once a student is fully enrolled they will have access to all Waikato student services.

Student access to their email address and google drive will remain active indefinitely.

If you want to change your name, this can be done by submitting a request from My Waikato. For further assistance, view the Student FAQs in MyWaikato Enquiries

Google Apps Information can be found on our ICT Self Help page, you will find help files for all the apps commonly used on your computer and mobile devices.

You can go to the Google training site to learn the basics and get Google Apps help.

You need to go to MyWaikato, click the Details Tab,Edit your details

Staff can make recurring bookings, but not for a weekend or after 5.00pm. Please email [email protected] with the details of your booking requirements and they will make the booking for you.

Yes you can, within the Resource Booker booking form there is an option to make a single or recurring bookings.

The visitor car parks are reserved for visitors to the University only, if you have a staff permit use either the designated staff parking in Gate 1 or Gate 7 or your allocated park.

You can book a car park for a visitor through the Resource Booker which can be found;

• Under the Transportation section on the Staff portal landing page
• Directly by going to Resource booker

Bookings for events should be done by logging a service request in Kuhukuhu in the security template. We still offer the same services as before, including reserving rows of car parks or offering directional signs.

Go to the My Bookings page in Resource Booker and find your booking or click the link in your booking confirmation email, open your booking, click the Cancel button and confirm you want to cancel the booking.

1. Go to the My Bookings page in Resource Booker and find your booking
   or
2. Click the link in your booking confirmation email
3. Open your booking
4. Click the Cancel button and confirm you want to cancel the booking.

1. Go to the My Bookings page in Resource Booker and find your booking
   or
2. Select the link in your booking confirmation email
3. Open your booking
4. Select the Edit button
5. Edit your booking then select the Update button.

1. Go to the My Bookings page in Resource Booker and find your booking
   or
2. Click the link in your booking confirmation email
3. Open your booking
4. Click the Edit button
5. Edit your booking then select the Update button.

Please note that if you cc'd anyone into the first booking request, they will not receive an update, so it is important that you update your visitor with the changed information.

A Booking Accepted email will be sent when a booking has been approved.

Contact the ITS Service Desk or log a ticket in Kuhukuhu

• ITS Service Desk will check the user account is active, is a member of either the Staff or Student AD groups
• If the user meets the above and is still unable to login then Service Desk will escalate the Request with the appropriate team.

Contact the ITS Service Desk and ask them to check if your user account is a member of either the Staff or Student AD groups.

Contact the ITS Service Desk or log a ticket in Kuhukuhu

• ITS Service Desk will check if your account is a member of either the Staff or Student AD groups.

All visitor parks have been added to the system, if you can't see the park you want, it is most likely already booked for the day you are requesting.

Only teaching rooms, some meeting rooms and labs are available to be booked in Resource Booker, some rooms like meeting rooms are booked via your Google calendar. If the room is not in Resource Booker or Google calendar contact the timetable team [email protected] with the details of your booking requirements and they will assist you.

Yes, you can make your booking up until 5pm, then contact [email protected] with the details and ask them to extend it for you.

Yes, you can.

1. Go to the My Bookings page in Resource Booker and find your booking
   or
2. Select the link in your booking confirmation email
3. Open your booking
4. Select the Edit button
5. Edit your booking then select the Update button.

Please note that if you cc'd anyone into the first booking request, they will not receive an update, so it is important that you update your visitor with the changed information.

Check your emails for your booking confirmation email and click the link in the email, or go to the My Bookings page in Resource Booker and use search to search your bookings.

Check your emails for your booking confirmation email and select the link in the email, or go to the My Bookings page in Resource Booker and use search to search your bookings.

The visitor parks are outlined in blue, and have the word visitor displayed prominently on them, as well as a number.

Booking a visitor car park.

Viewing the availability of rooms in Hamilton and Tauranga. Booking or requesting an adhoc room booking in Hamilton or Tauranga. All teaching rooms, and some meeting rooms and labs are available to be booked. Staff and students can book rooms or request a room. Resource Booker cannot be used for changes to rooms or bookings for any teaching activities (e.g. lectures, labs, tutorials). These requests should be made directly to [email protected] instead.

You can report this to Security on 07 838 4444 or ext 4444. If another space is available, please move your booking and visitor to that park.

There are visitor car parks available for booking in the following areas:

• Gate 1 Performing Arts centre
• Gate 1 No. 5 Dairy
• Gate 1 IJK Hill
• Gate 1 ITS
• Gate 3A Property Services
• Gate 4 TT/Faculty of Eduction
• Gate 5 B block
• Gate 5 the Gateway
• Gate 6b Management School
• Gate 7 Law
• Gate 8 FG link
• Gate 9 CD link

These are also displayed on the campus map.

Resource booker can be found;

• Under the Timetable section on the Staff portal landing page
• Under the Tools section on the Student portal landing page
• Directly by going to Resource booker

There are temporary loading zones available outside most blocks. The visitor car parks are for visitors only, and not available for staff to use as temporary parks.

Each division has a group of approvers that have been assigned to the rooms they look after.

In order for security to know what rooms are in use they have to be provided with room booking information in sufficient time to programme locks and air conditioning.

Teaching bookings are the priority and these need to be accommodated first before a room is open up to adhoc bookings. After each COE period, the booking dates will be extended.

For green bookings (bookings made through Resource Booker), you can see who made the booking by clicking the booking. For orange bookings, these are bookings made in Syllabus Plus and can't be viewed.

For students all bookings need approval to ensure the room is being appropriately booked. For staff certain rooms require approval to be booked as they are specialist rooms.

No, only student contacts are.
For staff you can look in the Online Phonebook for contact information.

In usual Google mail fashion, once an email has been sent to a contact it automatically creates an entry in your Contacts list for future use.

No only staff contacts are.
For student email addresses you can refer to the class lists for your papers or search People Lookup and add @students.waikato.ac.nz after their username.

You can use the web interface to check your mail. This is known as Webmail or Gmail. Go to http://webmail.waikato.ac.nz, select STAFF or STUDENT Gmail Secure log-on and enter your username and password in the box that pops up. This will give you access to your mailbox.

You can set up your own forwarding within Gmail. Instructions found here . Staff can not do this through Outlook it must be done via the web client.

Yes, staff and students attempting to login through https://mail.google.com will need to put their full waikato username email address into the username field and UoW password.

This will then take them to the Waikato login page in order to authenticate using their Waikato username and password and take them to their University webmail.

The full UoW email address - for students this is [email protected] and for staff this is [email protected] or [email protected].

You can access your Gmail here.

Alternatively there is a link located on the right-hand side of the Staff/Student Portal for Gmail

Student accounts are retained should you choose to return to the University of Waikato. They are accessible even if you are not a current student. You can call the Service Desk to reset your password and access the account.

After logging into your Gmail you will see your current mailbox usage displayed at the bottom of the screen.
All Staff and student emails and google drive have unlimited storage.

Please log a Service Request in our Self Service tool Kuhukuhu and provide as much detail as possible (e.g. who from/to, subject, dates/times, etc) and the team will try to recover it for you. This is for staff accounts only.

For additional email security, you can set up 2-step verification on your email account.

Google has an attachment size limit of 25Mb in size for emails sent between Gmail accounts.
Most email accounts provided by other services (hotmail, yahoo etc) have a 10Mb email size limit. Any emails sent over this limit will be blocked by the email provider.

If your files are larger than 25Mb you can upload and share files using your Google Drive. University of Waikato Staff and student Google Drives have unlimited storage capacity (Individual File size limit of 2 TB (Terabytes) applies).

How to set up Outlook and other info relating to staff email can be found here.

Google Apps Sync can only be used on university licensed and registered computers. If you wish to access your email through outlook on a personal device you can use the following instructions here

1. In Gmail, click the settings icon (the cog icon in the upper-right corner of your Mail window), then click Settings > Filters and Blocked Addresses > Create a new filter.
2. Enter the persons address in the From field, and then click Create filter with this search.
3. Select Never send it to spam and then click Create Filter.

The mail servers on campus have limits imposed on how big an email that is sent or received can be. These limits are in place to ensure reliable usage of the servers; too many large files can slow them down or even stop service.

There is currently a 25 MegaByte size limit on each email that is sent or received from a Gmail account. However most email services (hotmail, yahoo etc) have a general limit on file attachment sizes of 10MB and so may not receive attachments sent from Gmail over this limit.

You can send larger files by uploading them and sharing them in Google Drive with other google account holders.

If it was deleted less than 30 days ago, it should still be in your Bin / Trash (Gmail) or Deleted Items (Outlook) folder. If it was deleted more than 30 days ago, please log a Service Request with the ITS Service Desk and provide as much detail as possible (e.g. who from/to, subject, dates/times, etc) and they will try to have it recovered for you.

This can only be done for staff email.

Yes, unfortunately. However, if you have a shortened version of your first name that is acceptable then this could be set as your preferred name. The system will generate your alias based on preferred name and last name. Otherwise it will use your Legal First and Last name to generate the alias.

You may be using the wrong Gmail login username. When accessing Gmail directly you need to use your full email address in the username/email field and password in the password field.

When logging in via the waikato website, you should just be using your Waikato username and password.

You can try to change your password at the Password Changer or contact the ITS Service Desk on ext 4008 and they will give you a temporary password.

You should visit the Google help pages at https://support.google.com/mail/?hl=en#topic=3394144.
UoW information for staff and students can be found here. Note that the Service Desk do not teach you how to use the Gmail system but we do support access to it.

Staff and Students have an unlimited data storage for their Waikato University emails.
However restrictions are still in place as to the size of attached files (25Mb) and type of files being sent.

Google Drive is available for the upload and sharing of files larger than 25Mb and all Staff and Students have unlimited storage within their Google Drive. File size limits apply in Google Drive. Maximum file size is 5TB.

See UoW Gmail for Mobile

If emails appear to be missing from your Inbox the most likely cause is; either you have deleted the email or you have archived the email. See Archiving.

Alternatively there may be a filter applied to your emails that are automatically archiving or deleting your emails. Please see Google's Email Filter settings to check whether these are active in your email.

No, only student contacts are.
For staff you can look in the Online Phonebook for contact information.

In usual Google mail fashion, once an email has been sent to a contact it automatically creates an entry in your Contacts list for future use.

No only staff contacts are.
For student email addresses you can refer to the class lists for your papers or search People Lookup and add @students.waikato.ac.nz after their username.

You can use the web interface to check your mail. This is known as Webmail or Gmail. Go to http://webmail.waikato.ac.nz, select STAFF or STUDENT Gmail Secure log-on and enter your username and password in the box that pops up. This will give you access to your mailbox.

You can set up your own forwarding within Gmail. Instructions found here . Staff can not do this through Outlook it must be done via the web client.

Yes, staff and students attempting to login through https://mail.google.com will need to put their full waikato username email address into the username field and UoW password.

This will then take them to the Waikato login page in order to authenticate using their Waikato username and password and take them to their University webmail.

The full UoW email address - for students this is [email protected] and for staff this is [email protected] or [email protected].

Yes students now have access to set up 2-step verification on their Waikato email account. We recommend this be added to accounts for extra security.

You can access your Gmail here.

Alternatively there is a link located on the right-hand side of the Staff/Student Portal for Gmail

Student accounts are retained should you choose to return to the University of Waikato. They are accessible even if you are not a current student. You can call the Service Desk to reset your password and access the account.

After logging into your Gmail you will see your current mailbox usage displayed at the bottom of the screen.
All Staff and student emails and google drive have unlimited storage.

Students get a computer account (email and internet) automatically generated 40 days before semester starts once they are fully enrolled in their papers.

For more information, go to Student Email.

1. In Gmail, click the settings icon (the cog icon in the upper-right corner of your Mail window), then click Settings > Filters and Blocked Addresses > Create a new filter.
2. Enter the persons address in the From field, and then click Create filter with this search.
3. Select Never send it to spam and then click Create Filter.

The mail servers on campus have limits imposed on how big an email that is sent or received can be. These limits are in place to ensure reliable usage of the servers; too many large files can slow them down or even stop service.

There is currently a 25 MegaByte size limit on each email that is sent or received from a Gmail account. However most email services (hotmail, yahoo etc) have a general limit on file attachment sizes of 10MB and so may not receive attachments sent from Gmail over this limit.

You can send larger files by uploading them and sharing them in Google Drive with other google account holders.

A basic staff computer account gives access to:

• Email account – Gmail, Google drive and Google Apps
• Internet access - wired in your office and wireless via Eduroam.
• MyWaikato
• Printing, scanning and copying
• The UoW staff Home page
• UoW network
• Access to H: Drive (Home Share) a secure area to store files (16 GB for staff - 1 GB for External staff). Also accessible from off campus - Web Drive / Web Home.
• Teaching Rooms

A basic student Account gives access to:

• Email account
• Internet and free WiFi using UoW Students connection
• Computer labs provided by your school of study for course work and assignments
• Printing, scanning and copying
• H: Drive (Home Share) – with 2 GB of secure file storage space also accessible off Campus (Web Drive / Web Home)
• University online services (such as MyWaikato, Moodle etc.)

You may be using the wrong Gmail login username. When accessing Gmail directly you need to use your full email address in the username/email field and password in the password field.

When logging in via the waikato website, you should just be using your Waikato username and password.

You can try to change your password at the Password Changer or contact the ITS Service Desk on ext 4008 and they will give you a temporary password.

You should visit the Google help pages at https://support.google.com/mail/?hl=en#topic=3394144.
UoW information for staff and students can be found here. Note that the Service Desk do not teach you how to use the Gmail system but we do support access to it.

You can change your email address and other details through MyWaikato under your profile.

Staff and Students have an unlimited data storage for their Waikato University emails.
However restrictions are still in place as to the size of attached files (25Mb) and type of files being sent.

Google Drive is available for the upload and sharing of files larger than 25Mb and all Staff and Students have unlimited storage within their Google Drive. File size limits apply in Google Drive. Maximum file size is 5TB.

See UoW Gmail for Mobile

If emails appear to be missing from your Inbox the most likely cause is; either you have deleted the email or you have archived the email. See Archiving.

Alternatively there may be a filter applied to your emails that are automatically archiving or deleting your emails. Please see Google's Email Filter settings to check whether these are active in your email.

Users must manually enable Click to Play plugin content on any given web page in order for the content to load. See here for your preferred browser instructions.

No, there is no data cap on student internet useage

However, there is only a fixed amount of Internet bandwidth available for shared use. Students who unfairly use excessive Internet will impact the service for all students and their bandwidth will be throttled, so students are requested to moderate their use.

Enrolled students have access to a free internet service with a fixed amount of Internet bandwidth for shared use. Students who unfairly use excessive Internet will impact the service for all students, so students are requested to moderate their use.

The free Internet is available via the student network login created by the University of Waikato. UOW Student is accessible on your own device via WiFi and the Ethernet ports in the Student Centre and from desktop lab computers. The free Internet option for the Halls is UOW Halls.

Password Guidelines can be found here.

Go to here for general info on our network and wireless coverage on campus. Also go to Mobile Devices for setting up your devices and apps.

See the UoW Android Mobile Support Manual

Enrolled students on the Hamilton and Tauranga campuses have access to a free internet service with a fixed amount of Internet bandwidth for shared use. Students who unfairly use excessive Internet will impact the service for all students, so students are requested to moderate their use.

This free internet service takes the form of:

• UOW Students
• UOW Halls (Students living in the accommodation halls on Hamilton campus.)
• Wired connections (Accommodation halls for desktop/laptop connections.)
• Consoles on request by the student. (Accommodation Students on Hamilton campus only)

Yes. The University is the Internet Service Provider for free student internet service. As such all internet traffic will be monitored for copyright infringement, file sharing, illegal material and other abuse.

Students who exceed the fair use policy for internet usage will also have their bandwidth connection speed throttled until the end of the month.

Information on acquiring or replacing your Student ID Card can be found on our ID Card Information page

All student ID cards are registered immediately upon issue to students. However the activation period takes up to 30 minutes to fully provide access to systems such as UniCash and access to buildings after hours. Please see our ID cards page for more information.

Please ensure that you have enough credit on your Unicash balance.

Check if there is paper in the printer and if there is a paper jam please report this to the owner of the lab or the ITS Service Desk on ext 4008.

A basic staff computer account gives access to:

• Email account – Gmail, Google drive and Google Apps
• Internet access - wired in your office and wireless via Eduroam.
• MyWaikato
• Printing, scanning and copying
• The UoW staff Home page
• UoW network
• Access to H: Drive (Home Share) a secure area to store files (16 GB for staff - 1 GB for External staff). Also accessible from off campus - Web Drive / Web Home.
• Teaching Rooms

A basic student Account gives access to:

• Email account
• Internet and free WiFi using UoW Students connection
• Computer labs provided by your school of study for course work and assignments
• Printing, scanning and copying
• H: Drive (Home Share) – with 2 GB of secure file storage space also accessible off Campus (Web Drive / Web Home)
• University online services (such as MyWaikato, Moodle etc.)

Go to the Print & Merchandise Online Shop to order course readings and other UoW merchandise. You can also find it on the Student Portal under the Services icon at the bottom of the page.

Information on acquiring or replacing your Student ID Card can be found on our ID Card Information page

Access to buildings (i.e. computer labs etc.) after hours is setup by the Security Office at the start of each Academic year and you will use your Student ID Card with the PIN that has been provided.

Students must supply a signed form from their Faculty Reception or Student Services requesting access to the areas they need after hours. The student then takes the signed form to the Security Office.

The Security Office is open for this service from Monday to Friday - during the following times: 10.30am to 12.00pm, and 1.00pm to 3.00pm. Security is located in the BX block (B-Block Annex).

Here is a list of Student Computer Labs.

Past exams are available by searching the Past Exams page.

Go to the Print & Merchandise Online Shop to order course readings and other UoW merchandise. You can also find it on the Student Portal under the Services icon at the bottom of the page.

To request further access on your (staff) account you'll need to complete a UniAccess request.
This is found in the Staff Portal under IT Services UniAccess.

At this stage aside from a staff account you can request access to Resources (staff/department shares etc.).

For access to reports, web maintainer access, student/course resources you will need to log a request with Kuhukuhu, please include authorization from the relevant person in your department.

A basic staff computer account gives access to:

• Email account – Gmail, Google drive and Google Apps
• Internet access - wired in your office and wireless via Eduroam.
• MyWaikato
• Printing, scanning and copying
• The UoW staff Home page
• UoW network
• Access to H: Drive (Home Share) a secure area to store files (16 GB for staff - 1 GB for External staff). Also accessible from off campus - Web Drive / Web Home.
• Teaching Rooms

A basic student Account gives access to:

• Email account
• Internet and free WiFi using UoW Students connection
• Computer labs provided by your school of study for course work and assignments
• Printing, scanning and copying
• H: Drive (Home Share) – with 2 GB of secure file storage space also accessible off Campus (Web Drive / Web Home)
• University online services (such as MyWaikato, Moodle etc.)

See here for storage information. To get access to a departmental share you will need to submit a UniAccess request.

All staff are also provided with a Google Drive to store and share files in. Google shared drives is another option used by departments and access is given by the department.

Past exams are available by searching the Past Exams page.

In order to be able to access the Library Databases, you need to be a staff member or a 'currently enrolled' student. For students this access is available from when you are enrolled (after you have accepted your enrolment agreement) until 3 weeks after your paper ends.

If you were enrolled in a paper last year, but are not currently enrolled this year and need access to the library electronic resources you should contact Meg Bryant at the library.

Prospective PhD students, need to be registered before they can be given access to the online databases.

Staff should speak with their computer consultant in the first instance. The power supply to the university is very reliable, but you may feel that your equipment needs a more guaranteed supply. There are a number of substandard products on the market. Consequently, you are advised to contact the Technical Services Manager via the Property Services (formerly Facilities Management) so that you can arrange to discuss the purchase of an appropriate UPS unit with you. Whilst these units are generally supplied by the relevant faculty/school, Property Services currently has a maintenance contract to test these units annually, a service which is offered free of charge.

The Service Desk offers equipment for loan to staff and students of the University. This equipment is available for course assignments or research. See more . . .

You may be able to connect your laptop to the University of Waikato network.
If you are a staff member your local computer support consultant will be able to assist you with this process. A list of local computer support consultants can be found here. Please contact them for further assistance.

If you are a student you would need to find out if your specific school supports this facility in their various computer training rooms. There are also several wireless access points around the University e.g. the Library - Student Centre.

Yes. When connecting a laptop to a teaching room data projectors there should normally be no problem. The projectors will generally cope with the most common video settings. However the image quality will vary depending on the resolution settings and the aspect ratio. Please be aware that if a laptop that is set to very high resolution and/or a 16:9 aspect ratio is connected, the projector has to rescale and may resize the image. This will compromise the projected image quality which may or may not be noticeable depending on the amount of extra processing the projector has to do.

• Cropping of the image, where some of the picture appears to be off the screen and missing
• Loss of high definition
• The projector may flash the image intermittently, or refuse to display at all.

If you have a problem that you cannot solve please call the ICT Hotline on ext. 6066 and if the Service Desk cannot fix the issue remotely they will send a technician to assist.

Linux desktop computers may be used at the University of Waikato where appropriate sign-off has been obtained from the systems manager. Some Schools have Linux labs and provide their own specialised support. Linux desktop systems are not supported by ITS. Any Linux user would need to provide their own support. Please ensure you are familiar with the University of Waikato's Computer Systems Regulations.

On campus there are over 2,000 desktop computers consuming on average one KW of power for every five computers fully powered up. In an effort to reduce power consumption by staff desktop computers, ITS recommends using the following Power Saving Guidelines.

As a security precaution and power saving initiative all computers have a University policy in place that will lock the PC automatically after 10 minutes of inactivity. Shortly after the screens will also enter a power save mode.

Access to buildings (i.e. computer labs etc.) after hours is setup by the Security Office at the start of each Academic year and you will use your Student ID Card with the PIN that has been provided.

Students must supply a signed form from their Faculty Reception or Student Services requesting access to the areas they need after hours. The student then takes the signed form to the Security Office.

The Security Office is open for this service from Monday to Friday - during the following times: 10.30am to 12.00pm, and 1.00pm to 3.00pm. Security is located in the BX block (B-Block Annex).

Property Services (formerly Facilities Management) can supply extension leads and multi power boards to enable staff to connect their computers and ancillary equipment to the power outlets in their offices. Departments are usually recharged for these products (in these instances you will be expected to provide an account code). Log a Kuhukuhu Service Request with Property Services providing all the information.

For access you will need FortiClient VPN (Virtual Private Network) software installed on your laptop or home computer.
Your computer consultant will be able to assist you with that.

When you are on campus you can check for any current outages on the Staff or Student Portal.

If it is your work computer that is infected, you will need to scan your computer using AntiVirus software (which is installed on all University computers) and quarantine any infected files found on your machine. If you are having trouble locating the AntiVirus software on your computer please contact your Computer Support Consultant. Users should notify the ITS Service Desk (ext 4008) in the event of infected files being found on their machine (as reported by the system), since the problem may be more widespread and affect other people on the server.

First check the cables are all plugged in properly as they sometimes come loose. If it is still not working you should either ring the IT Service Desk on ext. 4008 or if possible log a Service Request in Kuhukuhu

Loan Equipment and Loan Policy.

Here is a list of Student Computer Labs.

All electrical outages, problems or defects should be reported to Property Services as soon as possible via the Service Desk on 838 4008 or extn 4008 (after hours report to Security 838 4444 or extn 4444). It is important to try and describe the level of urgency of the problem so that an electrician can be appropriately prioritised.

If the issue is with the computer not powering on, and not the power socket itself, you will need to contact the Service Desk on ext 4008 (838 4008) and they will inform your distributed consultant to replace/fix the broken equipment.

This service is provided by the Information and Technology Services Division, not Property Services (formerly Facilities Management). Please speak to your Computer Consultant in the first instance.

To Forward Calls on a Cisco Jabber software phone:

1. Open your Jabber window
2. Click on the green Call Settings icon
Click on the Call Forwarding Drop Down and select your voicemail or enter a NEW phone number
3. Visual confirmation displays on your screen for as long as the feature is enabled.
4. To cancel call forwarding, click on the green "forwarded to xyz, click to turn off" message

To Forward Calls on a Cisco hardware phone:

1. Press the Fwd All softkey.
2. Enter the target phone number or press the Messages button to forward all calls to voicemail. Visual confirmation displays on your screen for as long as the feature is enabled.
3. To cancel call forwarding, press Fwd OFF.

If your name doesn't display on other users phone screens when you ring them, you can Log a ticket using our Self Service Portal to request the caller display for your extension to be updated with your details.
Please include the extension number when logging the ticket

It will stay there for 14 days unless you have manually deleted it from the Deleted items folder.

It will stay in the voicemail inbox for 14 days after which time it will move to your deleted Items folder where it will stay for a further 14 days.

If you manually move the voice recording from your inbox to the deleted items, it will stay in the deleted items for 14 days from the day you moved it.

In order to determine whether the issue is with the desk phone or the port we need you to try a working phone in that port. If it works OK you will need to purchase a new phone. If it doesn't work there will be an issue with the port. In that case you will need the log a request with Kuhukuhu with the following details and an arrangement will be made to get it fixed for you.

• room number
• extension number
• faceplate number
• port number

The Service Desk will reset your voicemail PIN you can call them on EXT 4008 or log a request through Kuhukuhu.

You can log a Service Request in Kuhukuhu using the phone template.

This service is managed by the Information & Technology Services Division who may be contacted via the ITS Service Desk on phone (838) 4008.

Yes you can book through Resource Booker.

Yes. When connecting a laptop to a teaching room data projectors there should normally be no problem. The projectors will generally cope with the most common video settings. However the image quality will vary depending on the resolution settings and the aspect ratio. Please be aware that if a laptop that is set to very high resolution and/or a 16:9 aspect ratio is connected, the projector has to rescale and may resize the image. This will compromise the projected image quality which may or may not be noticeable depending on the amount of extra processing the projector has to do.

• Cropping of the image, where some of the picture appears to be off the screen and missing
• Loss of high definition
• The projector may flash the image intermittently, or refuse to display at all.

If you have a problem that you cannot solve please call the ICT Hotline on ext. 6066 and if the Service Desk cannot fix the issue remotely they will send a technician to assist.

Resource Booker which can be used to book rooms and has information about equipment. More info can be found here.

See Teaching Resource facilities to find out what is available.

A basic staff computer account gives access to:

• Email account – Gmail, Google drive and Google Apps
• Internet access - wired in your office and wireless via Eduroam.
• MyWaikato
• Printing, scanning and copying
• The UoW staff Home page
• UoW network
• Access to H: Drive (Home Share) a secure area to store files (16 GB for staff - 1 GB for External staff). Also accessible from off campus - Web Drive / Web Home.
• Teaching Rooms

A basic student Account gives access to:

• Email account
• Internet and free WiFi using UoW Students connection
• Computer labs provided by your school of study for course work and assignments
• Printing, scanning and copying
• H: Drive (Home Share) – with 2 GB of secure file storage space also accessible off Campus (Web Drive / Web Home)
• University online services (such as MyWaikato, Moodle etc.)

You will need to call the ITS Service Desk on the Hotline phone that is in the Teaching Room. They may be able to assist you remotely and if they can't they will send a technician to assist you.

You can find a list of the standard software installed in the Teaching Rooms here. If the software you require is not listed please email the Service Desk with your request and someone will contact you regarding this.

The Service Desk has created a Quick Help guide to assist you with using the teaching room equipment.

Use the campus map and under 'Hamilton Campus Map' you can type in the search box to search for the location of the building.

See Teaching Rooms. If the information you require is not listed you can log a request with Kuhukuhu

You can call the Hotline on ext 6066 and the Service Desk may be able to assist you remotely. If they can't, they will send out a tech to assist.

KAREN stands for Kiwi Advanced Research and Education Network.

KAREN is a network that provides an ultra high speed Internet connection between NZ tertiary institutions, research organisations and to some other countries. REANNZ is the organisation who actually manages the technical aspects of the KAREN network.

Video Conference Services options and information.

AV Equipment can be collected from:
Hamilton: the library desk located on level 2 - Te Manawa - Student Centre during Library hours.
Tauranga: the Tech Desk in the Hub, Monday to Friday: 8.30am - 5pm.

The Service Desk offers equipment for loan to staff and students of the University. This equipment is available for course assignments or research. See more . . .

Yes here you can see the information on lighting equipment Lighting Equipment

See Resource Facilities to find out info on the TV studio, equipment used and related info.

See Teaching Resource facilities to find out what is available.

You will get a basic run through with your lecturer but for more see the Equipment Tutorial Videos on how to use our equipment - cameras, audio and lighting.

The official mobile app is not required to access the University's Moodle site.
Moodle is now designed to be mobile and device friendly. When you view Moodle on your mobile device side blocks will drop below the course content.

The dialogues are set as private by default. To allow other lecturers in your paper to see the students dialogues you need to override the permissions.

Only the primary Teaching Convenor(s) of the paper has the ability to change permissions. Co-teachers and tutors will not have the access to do this.

The standard process is that all staff should be enrolled by the departmental administrator into courses in moodle using the Paper Association tool in MyWaikato. Access to the paper is normally within 15 minutes after access is granted.
If a departmental administrator does not have access to this tool, they should log a Request in Kuhukuhu for access.

Please Note: Only staff with a current HR contract can be added to papers this way.

Reminder: Manual enrollments for students into paper is for non-assessed papers only. If the paper is assessed they must enrol in the paper through the normal channels.

You can download a YouTube video legally by using eTV. Watch this video to show you how to download the video from YouTube.

A basic staff computer account gives access to:

• Email account – Gmail, Google drive and Google Apps
• Internet access - wired in your office and wireless via Eduroam.
• MyWaikato
• Printing, scanning and copying
• The UoW staff Home page
• UoW network
• Access to H: Drive (Home Share) a secure area to store files (16 GB for staff - 1 GB for External staff). Also accessible from off campus - Web Drive / Web Home.
• Teaching Rooms

A basic student Account gives access to:

• Email account
• Internet and free WiFi using UoW Students connection
• Computer labs provided by your school of study for course work and assignments
• Printing, scanning and copying
• H: Drive (Home Share) – with 2 GB of secure file storage space also accessible off Campus (Web Drive / Web Home)
• University online services (such as MyWaikato, Moodle etc.)

If you are a student you will be associated to your paper/s once you're fully enrolled. You need to ensure you have accepted your enrolment agreement to become enrolled. If you have reached this stage and can't see your paper/s in Moodle you should speak with your lecturer to ensure they have made the paper visible for students.

If you are a staff member please advise your administrator who will add your name to the paper/s via the paper associations tool in MyWaikato. This will also update the paper/s in Moodle.

You can change your email address and other details through MyWaikato under your profile.

Moodle is the online teaching and learning platform of The University of Waikato, developed and maintained by the Centre for Tertiary Teaching and Learning (CeTTL). See eLearning Resources for guides on how to use Moodle.

Studiosity is an online writing feedback tool for undergraduate students and the link can be found on ever undergraduate Moodle paper. See here for more information here.

Students can access Moodle once they have a computer account. They are associated with their paper when they are fully enrolled (have accepted their enrolment agreement). Access to individual papers will be when the lecturer of that paper makes it available for students, they won't be able to see the paper in Moodle until this happens. Papers are automatically hidden 30 days after the official end date of the paper. The lecturer can make the paper available again if further access is required for the class after this time.

Moodle papers are visible in a read-only format after the official end date of the paper. The lecturer can make historic hidden papers available again if further access for the class is required after this time.

You will find information on Assignments for Assessment in Moodle Online Help - Assignments

You will find a section on Moodle Forums and Dialogues in the eLearning Help Files - Communications Tools

Gradebook and grading in Moodle can be found in the Moodle Help Files - Grades

Images, Movies and other multimidia files are referred to as Resources in Moodle. Support on these files can be found in the Online Help Files - Add Resources

You can find help on paper setup in the online eLearning Help Files - Manage my paper section.

You will find TurnItIn help in Moodle Help Files - TurnItIn

Creating Groups. All Moodle Help Files can be found in the tab Moodle Help on the front page of Moodle then For students or For staff

You can find the relevant help pages on the eLearning Resources support page.

Go to the Print & Merchandise Online Shop to order course readings and other UoW merchandise. You can also find it on the Student Portal under the Services icon at the bottom of the page.

Podcasts are often audio files but can include video and other media.

The University of Waikato uses Panopto to record lectures. Panopto has the capability of downloading the recordings as Podcasts to be listened to without an internet connection.

Panopto is the University’s solution to enable staff and students to capture and deliver audio and video content.

Learn how to use Panopto using these support files and videos

You will find Introduction to Panopto has extensive, easy to follow help files.

You can find the relevant help pages on the eLearning Resources support page.

Students are able to update their contact details through MyWaikato

If you require assistance, refer to the Student FAQs in MyWaikato Enquiries.

A basic staff computer account gives access to:

• Email account – Gmail, Google drive and Google Apps
• Internet access - wired in your office and wireless via Eduroam.
• MyWaikato
• Printing, scanning and copying
• The UoW staff Home page
• UoW network
• Access to H: Drive (Home Share) a secure area to store files (16 GB for staff - 1 GB for External staff). Also accessible from off campus - Web Drive / Web Home.
• Teaching Rooms

A basic student Account gives access to:

• Email account
• Internet and free WiFi using UoW Students connection
• Computer labs provided by your school of study for course work and assignments
• Printing, scanning and copying
• H: Drive (Home Share) – with 2 GB of secure file storage space also accessible off Campus (Web Drive / Web Home)
• University online services (such as MyWaikato, Moodle etc.)

You can accept your enrolment agreement in MyWaikato. For further details, refer to the Student FAQs in MyWaikato Enquiries.

Past exams are available by searching the Past Exams page.

Go to the Print & Merchandise Online Shop to order course readings and other UoW merchandise. You can also find it on the Student Portal under the Services icon at the bottom of the page.

Aku Mahi is a staff only application that allows you to do such things as view employment details, pay history and leave details. You need to have a current HR (employment) contract with the University to be able to access Aku Mahi, which is accessible through the staff portal. If you are a student who is employed at the University and have both a staff and student username, you need to log into the portal with your staff username to access Aku Mahi.

If you are employed by the University (e.g. as a sessional assistant) you will need to login to Aku Mahi from the Student Portal or if you have a staff username you should login from the Staff Portal to access your timesheets, pay slips and change your personal details etc. The portal can be found on the landing page after you login to the waikato web page and Aku Mahi can be found under the 'Me' card.

The Aku Mahi Guidebook has information on all sections of Aku Mahi (e.g. timesheets, personal and team viewing)

There is also a direct link to the Aku Mahi Help located in the top right of the Aku Mahi window under Links > Aku Mahi Help

If you are employed by the University you will need to go to He Whatu Pumanawa to change your personal details.

You will only have access to Aku Mahi once you have a current HR contract. If you have both a staff and a student account (username) you will need to login to the Waikato login page with your Staff username and password which will take you to the Staff Portal, you can select the Aku Mahi link from there and it will take you directly to your Aku Mahi.

If you only have a student account you will need to log into the Waikato login page with your student username and password which will take you to the Student Portal then select the Aku Mahi link, it will take you directly to your Aku Mahi.

If you try to login directly on the Aku Mahi sign-in page it won't work.

Yes. You can install it on up to five devices concurrently. Further info found here.

Linux desktop computers may be used at the University of Waikato where appropriate sign-off has been obtained from the systems manager. Some Schools have Linux labs and provide their own specialised support. Linux desktop systems are not supported by ITS. Any Linux user would need to provide their own support. Please ensure you are familiar with the University of Waikato's Computer Systems Regulations.

Yes. Information on Office and which devices are compatible can be found here.

See the Installation Guides for assistance with setup.

Go to https://login.microsoftonline.com and login using your [email protected] (Student) or [email protected] (Staff) and your UoW password. Further info can be found here. There is also a step by step Installation Guide

Users must manually enable Click to Play plugin content on any given web page in order for the content to load. See here for your preferred browser instructions.

See our step by step Installation Guide

System Requirements for Microsoft Office 365 ProPlus can be found here.

You will need at least 3Gb of free space.

Older versions of Microsoft office can still be used, however there may be some discrepancies when switching between older versions and the newer version used on campus.

All staff and students are provided a free subscription to Office 365 while they are currently studying/employed with the university.

For best results, it is recommended that you uninstall previous versions of Office products before installing Office 365. In certain circumstances, this version will install alongside other versions of the software. See the Microsoft website for more details.

Any version of office before 2007 uses a different file format setting (.doc) compared to Office 2007 onward (.docx). Office 2010 onward have the capability of converting documents from the old format to the new format, but older version of office do not recognise the newer formats.

Yes. The latest version Office 365 for Mac is available for download free for current staff and students. Further info can be found here.

If it is your work computer that is infected, you will need to scan your computer using AntiVirus software (which is installed on all University computers) and quarantine any infected files found on your machine. If you are having trouble locating the AntiVirus software on your computer please contact your Computer Support Consultant. Users should notify the ITS Service Desk (ext 4008) in the event of infected files being found on their machine (as reported by the system), since the problem may be more widespread and affect other people on the server.

If you are a current staff or student you are still eligible for the offer.
Signing in with your staff or student account into office will activate the new license.

You can find a list of the standard software installed in the Teaching Rooms here. If the software you require is not listed please email the Service Desk with your request and someone will contact you regarding this.

Google Apps Information can be found on our ICT Self Help page, you will find help files for all the apps commonly used on your computer and mobile devices.

You can go to the Google training site to learn the basics and get Google Apps help.

Getting started with the new Office 365 & Office 2016 - for Windows
For Apple Mac users, training for Office 365 & 2016 - for Mac

See here for storage information. To get access to a departmental share you will need to submit a UniAccess request.

All staff are also provided with a Google Drive to store and share files in. Google shared drives is another option used by departments and access is given by the department.

Yes. You can install it on up to five devices concurrently. Further info found here.

Yes. Information on Office and which devices are compatible can be found here.

See the Installation Guides for assistance with setup.

Go to https://login.microsoftonline.com and login using your [email protected] (Student) or [email protected] (Staff) and your UoW password. Further info can be found here. There is also a step by step Installation Guide

See our step by step Installation Guide

System Requirements for Microsoft Office 365 ProPlus can be found here.

You will need at least 3Gb of free space.

Older versions of Microsoft office can still be used, however there may be some discrepancies when switching between older versions and the newer version used on campus.

All staff and students are provided a free subscription to Office 365 while they are currently studying/employed with the university.

For best results, it is recommended that you uninstall previous versions of Office products before installing Office 365. In certain circumstances, this version will install alongside other versions of the software. See the Microsoft website for more details.

Any version of office before 2007 uses a different file format setting (.doc) compared to Office 2007 onward (.docx). Office 2010 onward have the capability of converting documents from the old format to the new format, but older version of office do not recognise the newer formats.

Yes. The latest version Office 365 for Mac is available for download free for current staff and students. Further info can be found here.

If you are a current staff or student you are still eligible for the offer.
Signing in with your staff or student account into office will activate the new license.

Studiosity is an online writing feedback tool for undergraduate students and the link can be found on ever undergraduate Moodle paper. See here for more information here.

Getting started with the new Office 365 & Office 2016 - for Windows
For Apple Mac users, training for Office 365 & 2016 - for Mac

No, only student contacts are.
For staff you can look in the Online Phonebook for contact information.

In usual Google mail fashion, once an email has been sent to a contact it automatically creates an entry in your Contacts list for future use.

Google Apps Information can be found on our ICT Self Help page, you will find help files for all the apps commonly used on your computer and mobile devices.

You can go to the Google training site to learn the basics and get Google Apps help.

Webdrive can be accessed on any device with a web browser; however usage limitations may apply on certain devices due to their restricted functionality. See more about webdrive here . . .

If you have accidentally deleted a file from your H: (Home) drive or staff shared drive you can restore it yourself. Instructions can be found here

If you are a staff member and have Druva InSync running on your computer and you have deleted a file from any of the folders you have set to be backed up you can restore it yourself. Instructions for that can be found here .

Staff and students can access their home share here or by logging into the University of Waikato website scrolling down to IT Services and selecting the Web Drive/WebHome link provided.

A basic staff computer account gives access to:

• Email account – Gmail, Google drive and Google Apps
• Internet access - wired in your office and wireless via Eduroam.
• MyWaikato
• Printing, scanning and copying
• The UoW staff Home page
• UoW network
• Access to H: Drive (Home Share) a secure area to store files (16 GB for staff - 1 GB for External staff). Also accessible from off campus - Web Drive / Web Home.
• Teaching Rooms

A basic student Account gives access to:

• Email account
• Internet and free WiFi using UoW Students connection
• Computer labs provided by your school of study for course work and assignments
• Printing, scanning and copying
• H: Drive (Home Share) – with 2 GB of secure file storage space also accessible off Campus (Web Drive / Web Home)
• University online services (such as MyWaikato, Moodle etc.)

Info on Webdrive and how to access it can be found here.

If you have accidentally deleted a file from your H: (Home) drive or staff shared drive you can restore it yourself. Instructions can be found here

If you are a staff member and have Druva InSync running on your computer and you have deleted a file from any of the folders you have set to be backed up you can restore it yourself. Instructions for that can be found here .

See here for storage information. To get access to a departmental share you will need to submit a UniAccess request.

All staff are also provided with a Google Drive to store and share files in. Google shared drives is another option used by departments and access is given by the department.

Only staff with a staff username can connect to eduroam. Students who are assisting with teaching who only have a student username need to use UOW Students or Waikato.

If you want to access eduroam on another campus you need to make sure you connect to eduroam on UoW Campus before you leave so the certificate can be downloaded. If you don't do this you will not be able to connect when you are off site.

Staff should use their email address [email protected] to log into eduroam.
[email protected] is an alias and not valid for authentication purposes.

Students on eduroam

Only Tauranga Students should use eduroam and they should login with [email protected].

Users must manually enable Click to Play plugin content on any given web page in order for the content to load. See here for your preferred browser instructions.

A full list of locations that use eduroam can be found here. Eduroam has provided a list of countries that use their service and the sites within those countries it can be used at.

Setting up your Android with 2degrees for the Internet.

The process is the same for all mobile phones, bring your number to 2degrees.

Dial *5005*86*+64222022002# then press call. Nothing will appear to happen (the screen may “blink”) however tapping the voicemail key will now go to 2degrees voicemail. As the number we have entered is in international format the voicemail key will even work whilst roaming abroad.

Staff must first connect to eduroam on their own campus in order to get the Certificate before they travel to other Universities. They have eduroam as part of their profile and just need to connect to install the certificate and make sure it is working before they travel. This certificate is not available from other Universities and connection will fail if this is not done.

To maximise your national mobile data coverage on 2degrees (access to the Internet, email and MMS messaging), you may need to check that data roaming is enabled on your phone or device. See Activate Roaming Data. to find out how. There are no additional charges associated with this within New Zealand. This allows you to switch between 2degrees and vodafone automatically.

Please note that by setting up data roaming your device will also be able to access the Internet when you travel overseas, so you may want to reverse these steps to avoid international data roaming charges.

If there are more than 16 - 20 people trying to access the internet and there is only one Access Point, connection will be slow or fail completely. It can also fail if someone around you has device pairing enabled. If this is so it will show up in the wireless list along with Eduroam.

Eduroam provides a method for University staff from other Universities to be able to use a standardized wireless network called 'eduroam' on our campus, and authenticate with their domain credentials to gain access to our campus resources, and access back to their own campuses. Waikato University staff will have the same access when travelling to other Universities but you must first authenticate eduroam by logging on at UoW before travelling.

Information and settings for eduroam can be found here.

Go to here for general info on our network and wireless coverage on campus. Also go to Mobile Devices for setting up your devices and apps.

See the UoW iPhone/iPad Support Manual

2Degrees is not available everywhere in New Zealand but if you turn roaming on you will automatically switch between 2Degrees and Vodafone in these areas. See Activate Roaming Data. to find out how.

Another way to txt, receive and make calls is through WiFi Calling.

A full list of locations that use eduroam can be found here. Eduroam has provided a list of countries that use their service and the sites within those countries it can be used at.

Library services should be available to all devices that have an active internet connection.
However due to the differences in devices, library systems may work better on some devices than others. More information is availale on the Library Services information page.

The official mobile app is not required to access the University's Moodle site.
Moodle is now designed to be mobile and device friendly. When you view Moodle on your mobile device side blocks will drop below the course content.

Webdrive can be accessed on any device with a web browser; however usage limitations may apply on certain devices due to their restricted functionality. See more about webdrive here . . .

Yes. Information on Office and which devices are compatible can be found here.

See the Installation Guides for assistance with setup.

Staff should use their email address [email protected] to log into eduroam.
[email protected] is an alias and not valid for authentication purposes.

Students on eduroam

Only Tauranga Students should use eduroam and they should login with [email protected].

Setting up your Android with 2degrees for the Internet.

The process is the same for all mobile phones, bring your number to 2degrees.

Dial *5005*86*+64222022002# then press call. Nothing will appear to happen (the screen may “blink”) however tapping the voicemail key will now go to 2degrees voicemail. As the number we have entered is in international format the voicemail key will even work whilst roaming abroad.

To maximise your national mobile data coverage on 2degrees (access to the Internet, email and MMS messaging), you may need to check that data roaming is enabled on your phone or device. See Activate Roaming Data. to find out how. There are no additional charges associated with this within New Zealand. This allows you to switch between 2degrees and vodafone automatically.

Please note that by setting up data roaming your device will also be able to access the Internet when you travel overseas, so you may want to reverse these steps to avoid international data roaming charges.

If there are more than 16 - 20 people trying to access the internet and there is only one Access Point, connection will be slow or fail completely. It can also fail if someone around you has device pairing enabled. If this is so it will show up in the wireless list along with Eduroam.

Yes. The latest version Office 365 for Mac is available for download free for current staff and students. Further info can be found here.

See recommended applications for your smartphone.

For internet connections see the UoW Android Mobile Support Manual page

For support on adding accounts or syncing emails, please see the Google Support page for assistance.

Go to here for general info on our network and wireless coverage on campus. Also go to Mobile Devices for setting up your devices and apps.

See the UoW iPhone/iPad Support Manual

Office for Macs Quick Start also using Office 365 on your iPhone or iPad
Office Training Centre also using Office 365 on your Android device.

2Degrees is not available everywhere in New Zealand but if you turn roaming on you will automatically switch between 2Degrees and Vodafone in these areas. See Activate Roaming Data. to find out how.

Another way to txt, receive and make calls is through WiFi Calling.

Yes. The University is the Internet Service Provider for free student internet service. As such all internet traffic will be monitored for copyright infringement, file sharing, illegal material and other abuse.

Students who exceed the fair use policy for internet usage will also have their bandwidth connection speed throttled until the end of the month.

Library services should be available to all devices that have an active internet connection.
However due to the differences in devices, library systems may work better on some devices than others. More information is availale on the Library Services information page.

Setting up your Android with 2degrees for the Internet.

To maximise your national mobile data coverage on 2degrees (access to the Internet, email and MMS messaging), you may need to check that data roaming is enabled on your phone or device. See Activate Roaming Data. to find out how. There are no additional charges associated with this within New Zealand. This allows you to switch between 2degrees and vodafone automatically.

Please note that by setting up data roaming your device will also be able to access the Internet when you travel overseas, so you may want to reverse these steps to avoid international data roaming charges.

If there are more than 16 - 20 people trying to access the internet and there is only one Access Point, connection will be slow or fail completely. It can also fail if someone around you has device pairing enabled. If this is so it will show up in the wireless list along with Eduroam.

See recommended applications for your smartphone.

For internet connections see the UoW Android Mobile Support Manual page

For support on adding accounts or syncing emails, please see the Google Support page for assistance.

See the UoW Android Mobile Support Manual

Office for Macs Quick Start also using Office 365 on your iPhone or iPad
Office Training Centre also using Office 365 on your Android device.

2Degrees is not available everywhere in New Zealand but if you turn roaming on you will automatically switch between 2Degrees and Vodafone in these areas. See Activate Roaming Data. to find out how.

Another way to txt, receive and make calls is through WiFi Calling.

Yes. The University is the Internet Service Provider for free student internet service. As such all internet traffic will be monitored for copyright infringement, file sharing, illegal material and other abuse.

Students who exceed the fair use policy for internet usage will also have their bandwidth connection speed throttled until the end of the month.

Library services should be available to all devices that have an active internet connection.
However due to the differences in devices, library systems may work better on some devices than others. More information is availale on the Library Services information page.

The process is the same for all mobile phones, bring your number to 2degrees.

Dial *5005*86*+64222022002# then press call. Nothing will appear to happen (the screen may “blink”) however tapping the voicemail key will now go to 2degrees voicemail. As the number we have entered is in international format the voicemail key will even work whilst roaming abroad.

To maximise your national mobile data coverage on 2degrees (access to the Internet, email and MMS messaging), you may need to check that data roaming is enabled on your phone or device. See Activate Roaming Data. to find out how. There are no additional charges associated with this within New Zealand. This allows you to switch between 2degrees and vodafone automatically.

Please note that by setting up data roaming your device will also be able to access the Internet when you travel overseas, so you may want to reverse these steps to avoid international data roaming charges.

If there are more than 16 - 20 people trying to access the internet and there is only one Access Point, connection will be slow or fail completely. It can also fail if someone around you has device pairing enabled. If this is so it will show up in the wireless list along with Eduroam.

Yes. The latest version Office 365 for Mac is available for download free for current staff and students. Further info can be found here.

See recommended applications for your smartphone.

See UoW Gmail for Mobile

See the UoW iPhone/iPad Support Manual

Office for Macs Quick Start also using Office 365 on your iPhone or iPad
Office Training Centre also using Office 365 on your Android device.

2Degrees is not available everywhere in New Zealand but if you turn roaming on you will automatically switch between 2Degrees and Vodafone in these areas. See Activate Roaming Data. to find out how.

Another way to txt, receive and make calls is through WiFi Calling.

Yes. The University is the Internet Service Provider for free student internet service. As such all internet traffic will be monitored for copyright infringement, file sharing, illegal material and other abuse.

Students who exceed the fair use policy for internet usage will also have their bandwidth connection speed throttled until the end of the month.

Staff should speak with their computer consultant in the first instance. The power supply to the university is very reliable, but you may feel that your equipment needs a more guaranteed supply. There are a number of substandard products on the market. Consequently, you are advised to contact the Technical Services Manager via the Property Services (formerly Facilities Management) so that you can arrange to discuss the purchase of an appropriate UPS unit with you. Whilst these units are generally supplied by the relevant faculty/school, Property Services currently has a maintenance contract to test these units annually, a service which is offered free of charge.

You may be able to connect your laptop to the University of Waikato network.
If you are a staff member your local computer support consultant will be able to assist you with this process. A list of local computer support consultants can be found here. Please contact them for further assistance.

If you are a student you would need to find out if your specific school supports this facility in their various computer training rooms. There are also several wireless access points around the University e.g. the Library - Student Centre.

You can search the Online Phonebook (for staff members) or the User Search.

The User Search will show students and their ID numbers but privacy prevents us from releasing student details.

You don’t need a separate username or password, just use your waikato login. For more information on accessing IRIS, please see our FAQ

Email the webmaster at [email protected] if you would like to know how you can update/add content to your departments website.

For access you will need FortiClient VPN (Virtual Private Network) software installed on your laptop or home computer.
Your computer consultant will be able to assist you with that.

When you are on campus you can check for any current outages on the Staff or Student Portal.

KAREN stands for Kiwi Advanced Research and Education Network.

KAREN is a network that provides an ultra high speed Internet connection between NZ tertiary institutions, research organisations and to some other countries. REANNZ is the organisation who actually manages the technical aspects of the KAREN network.

Go to here for general info on our network and wireless coverage on campus. Also go to Mobile Devices for setting up your devices and apps.

See here for storage information. To get access to a departmental share you will need to submit a UniAccess request.

All staff are also provided with a Google Drive to store and share files in. Google shared drives is another option used by departments and access is given by the department.

In order to be able to access the Library Databases, you need to be a staff member or a 'currently enrolled' student. For students this access is available from when you are enrolled (after you have accepted your enrolment agreement) until 3 weeks after your paper ends.

If you were enrolled in a paper last year, but are not currently enrolled this year and need access to the library electronic resources you should contact Meg Bryant at the library.

Prospective PhD students, need to be registered before they can be given access to the online databases.

Staff and students can access their home share here or by logging into the University of Waikato website scrolling down to IT Services and selecting the Web Drive/WebHome link provided.

For access you will need FortiClient VPN (Virtual Private Network) software installed on your laptop or home computer.
Your computer consultant will be able to assist you with that.