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Getting Started With ICT

All staff and students need a computer account in order to access University services. Staff and students will be required to abide by the University of Waikato Computer System Regulations.

User AccountsStaff & Student Accounts

You will need a computer account in order to access computers, printing and internet on the campus network. Staff accounts require a User Access to be submitted and a student account is created automatically when they enrol.

Staff Student


UniAccess has replaced UARM (User Access Request Management System) and is used to create a user account for a new, casual or full-time staff member or visitor. Users can update or change their account details or request access to a Resource (staff/department share).

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Google MailGmail

A Gmail account allows for unparalleled flexibility and capacity. All you need is a web browser and internet access, and you’ll be tapped into all the features that set Gmail apart from other email services.

Staff Student

2FATwo Factor Authentication

Two-Factor Authentication – also known as 2FA, TFA, or two step verification – is an extra layer of security that ensures a person trying to log into an online account is who they say they are.

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UniCashStudent UniCash

UniCash is the term used for money that is put on a student's account to allow printing and photocopying. Student must have a positive UniCash balance to carry out these functions. If you don't have enough money to cover the cost of a large print job, it will not print.

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InternetStudent Internet

Enrolled students automatically get free internet when using campus WiFi and lab computers on both the Hamilton and Tauranga. Access to the internet for all students 'on campus' is via UOW Students. Internet access for all students 'in the Halls of Residence' is via UOW Halls.

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Staff and students can print, photocopy and scan using the Konica Minolta MFDs on campus. Facilities have been provided to enable students to load money on their (UniCash) account for this purpose. Students need to maintain a positive balance to access these services

Staff Student


Webdrive is a university-wide solution that enables staff and students to access their home server share from anywhere. It allows the user to upload and download files, rename and delete them, and download as a .zip archive.

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Student CentreStudent Centre

The Student Centre is a state-of-the-art multi-functional facility that provides students with a student-centred learning environment, combining traditional library resources with hi-tech IT facilities.

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Learning Learning & Development

A wide range of training materials and help files is available for staff and students. Including Aku Mahi and Panopto help, Health & Safety info, online software training, Student Learning info, PD Calendar for staff and more.

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LD Self Service Log Your Own Ticket

The University has provided a Self Service tool through which you can log your own support tickets (jobs). You can also search for a previously logged ticket to check its status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.


How To Guides

Your step by step guide to various ICT services.

Help & FAQ's

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Standards & Guidelines

View documented standards, guidelines & policies.

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