FollowMe Printing for Staff
Followme means you can release and collect your printing from any of the Multi-Function Devices (MFD) printers on your campus simply by swiping your Cardax/Staff ID card at the MFD of your choice or logging in with your username (not your email address) and password.
When you use the Followme print queue:
- Only you can release your printing which makes confidential printing easy.
- Only jobs that are printed are charged.
- The job is held for 24 hours before being deleted.
IMPORTANT: Remember to press the Logout button on the MFD once your printing has started, or after you have finished and before you walk away.
Colour Printing from a Browser
Go to the Printer Dialogue Box by either pressing Ctrl+Shift+P or Ctrl+P and Clicking on More Settings and then Printer Dialogue Box
Click on Preferences and Choose Color in the dropdown menu
The University has FujiFilm Multi Function Devices, for printing, scanning and photocopying, across campus for staff use. These have set charges as follows:
|A4 Black & White||6 cents|
|A4 Colour||55 cents|
|A3 Black & White||12 cents|
|Duplex cost is double the single cost.|
Note: Local school/department printer charges could vary.
In order to be able to do photocopying on the MFDs staff will need to register their cards by placing it on the MFD and entering their Waikato username and password the first time they use it. You must enter your Waikato username, NOT email address (firstname.lastname) when doing this or it will not work.
NB: If the card was previously used on the KM printers you will not be required to do this.
Deleting Print Jobs
Once you have scanned your card to login to the printer, click on the print icon. You will be presented with all the jobs you have in the queue. Click on a job and select delete. Alternatively you can contact the ITS Service Desk (07)838 4008 and request the job be deleted from the print queue. You will need to provide your username and the name of the printer you are printing to. Jobs that are not released will be deleted after 24 hours.
Please note that if you are printing directly to a printer, these jobs will print automatically. Only jobs sent to the Followme queue can be deleted as they require a swipe card to release the jobs.
If you want to print a file or document and are not connected to the University wired network, you can connect to Eduroam and do this via wireless printing.
It is important that when printing multiple sets of a document from any application that the collate option is de-selected from the print dialogue box (NOT the printer Properties).
This option is the applications way of dealing with sorted sets for printing to a desktop printer. For example if you wanted 10 sets of a 5 page document the application with this option selected sends down fifty pages to the printer. This becomes quite significant when you have more originals as 20 sets of a 50 page document sends one thousand pages to the printer.
Possible Issues if Collate Not Unchecked
The Collate option here has a tendency to cause strange results because of its ability to override settings made in the printer properties. A couple of possible issues if this is not disabled when printing to a MFD are;
- If you request the sets to be stapled they are all stapled together as a single document.
- If you are printing an odd number of pages double-sided there is the possibility that page 1 of the second set is printed onto the back of the last page of the previous set.
- If it is a large document heavy in graphics it has to process each page. Whereas if the collate is de-selected then only the original few pages are processed but multiple sets are created.
With Collate De-selected
So as in the above example the 5 pages will be sent to the printer and processed and then 10 sets generated instead of 50 individual pages being processed. This impacts on the time a job takes to print. If a complex page takes minutes to process then processing this page multiple times adds to the length of time before job completion.
Some applications (such as Adobe Reader) have the option grayed out until a quantity greater than one is entered. Once a value higher than one is entered then the option can be changed.
The default setting is determined by the application. It is on by default to start with. Normally once a document has been printed with it off then it stays that way for respective documents until it comes across an older document that has been saved with the setting on.
So it pays for you to be aware that it is something you should check every time you print multiple sets.
Te Kuhukuhu Rārangi - Log Your Own Request
"Kuhukuhu" is our IT Service Catalogue. You can search for and log your own service requests. You can also view the status of your current requests and see the estimated delivery time for them, provide further information by adding notes or attaching files, and view a full history of all previous requests.
For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.