Staff Accounts


You will need a computer account in order to access computers on the campus network. You will be required to abide by the University of Waikato Computer System Regulations

To request an account you need to see your division / faculty administrator and they will create one for you. The computer consultant for your division or school can also assist with this and they can give you access to the Resource (staff/dept share) that you require.

The level of access depends on your position and what was requested when your account was set up. A basic account lets you use/access the following:


Your username will be between 3 and 8 characters in length, should reflect your name and will be unique to you. It will identify you on the University network.


Passwords should be between 6 and 8 characters in length and comprise a mixture of upper and lower case letters, numbers and symbols and should not be a simple English word. It is also inappropriate to use your name or username in any form, or any 'obvious' or easily obtainable personal information (i.e. date of birth, favorite sports team, pet's name, etc.). Suitable passwords would therefore include 'H@ltw0rk' or '$l33pF1g' but not 'Crusaders' or 'Tiddles'!!!

Passwords should be kept secret at all times. Users must not, under any circumstances, disclose their password to others.

All staff passwords have a maximum lifespan of 90 days. Email warnings will be issued as the password expiry date approaches. If you do not manually change your password before it is due to expire, you will automatically be prompted to do so from 14 days prior to expiry. See full Password Guidelines


All staff accounts have an Email account generated for them in google mail upon creation on their username.The email address created is

A change in our Email Naming Conventions include an email alias of which will become the primary email address seen in all email communications.

Forgotten Passwords

If you have forgotten your password or your account has been locked you will need to ring the Service Desk on ext 4008 (838 4008) as we do not change passwords via email.

Kuhukuhu Self Service Portal Te Kuhukuhu Rārangi - Log Your Own Request

"Kuhukuhu" is our IT Service Catalogue. You can search for and log your own service requests. You can also view the status of your current requests and see the estimated delivery time for them, provide further information by adding notes or attaching files, and view a full history of all previous requests.
For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.