Student Accounts


All students need a computer account. You will be required to abide by the University of Waikato Computer System Regulations.

As a new student, your computer login will begin creation upon first registration.
Initially, this will be just your email address and a password to access MyWaikato. Once you have accepted your placement officer you will be provided with a username and asked to reset the password on your new login. This login will have basic access to computers, emails and other university services.

Once your paper selections have been made and you have accepted the enrollment agreement, your account will be fully enrolled in our system as a "Student" account and you will gain access to Moodle and other teaching and learning systems.

A computer account will give you the following:

  1. an email account
  2. internet access
  3. access to computer labs provided by your school of study for coursework and assignments.
  4. access to printing, scanning and copying
  5. access to H: Drive (Home Share) - a 2 GB secure file storage space also accessible off Campus (Web Drive / Web Home)
  6. access to the University online services (such as iWaikato, Moodle, My Web etc.)

All students of the University of Waikato are entitled to a Student ID Card. However online enrollments and online learning students must request these from our enrolment centre.


Your username is assigned by the computer system when you accept your placement offer at Waikato University. It is usually your initials followed by a number, (e.g. John James Smith might have a username of jjs4. The number only indicates that other people before you have these initials).

Your username will be emailed to your registered personal email address upon acceptance of your offer of placement with the University of Waikato. Because the username is created brand new, you will need to reset the password on the account before logging in.


New students will set their password when first registering for the University of Waikato. Upon acceptance of their placement offer, a username is generated, which will require another password reset to complete setup.
For returning students, your password will be whatever you last set it to.

Passwords can be reset from multiple locations.
For new students in the process of enrolling (using an email address to log in), you will need to go to and use the forgotten your username or password link. From the option listed, select New Student.

For existing students (with a username) you can use the password reset tool which can be found in several locations on our website.

Your password must be between 6 & 16 characters long. It can (and should) contain letters, numbers, special characters (eg @!#^*$). Note: some special characters may not work. You can use upper and lower case characters. It should not be something that could easily be guessed, such as your name, username or birthday.

Some School's labs may have different passwords to log in. If so you will have to speak to the computer support people in those areas for any access/password issues.

Forgotten Passwords

If you have forgotten your password, you can go to and use the forgotten password link to reset.
New Student - is used for those in the process of applying and use an email address to log in
Current Student - is for anyone who has been provided with a University of Waikato login username.

Password Self-Reset

On the University of Waikato Web Login page there is a Have you forgotten your password link. If you click this link, you are guided through the password reset process, which includes a security code is sent to your cell phone number or email address as recorded in the University’s student management system. For this reason, students are recommended to keep their contact details up to date (this can be done by checking your details in MyWaikato.

Kuhukuhu Self Service Portal Te Kuhukuhu Rārangi - Log Your Own Request

"Kuhukuhu" is our IT Service Catalogue. You can search for and log your own service requests. You can also view the status of your current requests and see the estimated delivery time for them, provide further information by adding notes or attaching files, and view a full history of all previous requests.
For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.