All students need a computer account. You will be required to abide by the University of Waikato Computer System Regulations.
As a new student, you can setup your computer account within 40 days of the start date of your paper. Your enrolment must be completed before you can do this. Once you have signed your enrolment agreement, your details will be forwarded to ITS and your computer account will be created. This usually happens overnight, but depends on when Gateway process the enrolment.
After this process has been done, you will be able to setup your computer account through the new user process (to set your password and security question). The New User process will require the last 8 digits of your barcode, which can be found:
- On the bottom of your ID Card
- In the new student email sent upon completion of enrollment.
A computer account will give you the following:
- an email account
- internet access
- access to computer labs provided by your school of study for course work and assignments.
- access to printing, scanning and copying
- access to H: Drive (Home Share) - a 2 GB secure file storage space also accessible off Campus (Web Drive / Web Home)
- access to the University online services (such as iWaikato, Moodle, My Web etc.)
All students of the University of Waikato are entitled to a Student ID Card. However online enrollments and online learning students must request these from our enrolment centre.
Your username is assigned by the computer system when you first enrol at Waikato. It is usually your initials followed by a number, (e.g. John James Smith might have a username of jjs4. The number only indicates that other people before you have these initials).
In order to set up your account and find out your username your will need to go through the New User Process You will need your student ID number to complete this process, as obtaining your username will require you to enter your Student ID number, and the last 8 digits of the bar code located at the bottom of your ID card. You can do this online or at one of the locations listed here. You will be able to do this from 40 days before the start of your first paper. (If you are a returning student your username and password will be the same as it was when you left).
If you are a new student your password will not be set until you go through the New User process. For returning students, your password will be whatever you last set it to.
Please note that you are required to change your password every 180 days. If you do not change it before it is due to expire, you will be prompted to do so by email from 14 days prior to expiry. Failure to change your password at the end of this time will result in your account being locked. All domain passwords can be changed here.
Your password must be between 6 & 16 characters long. It can (and should) contain letters, numbers, special characters (eg @!#^*$). Note: some special characters may not work. You can use upper and lower case characters. It should not be something that could easily be guessed, such as your name, username or birthday.
Some School's labs may have different passwords to log in. If so you will have to speak to the computer support people in those areas for any access/password issues.
If you have forgotten your password or your account has been locked you will need to ring the Service Desk on ext 4008 (838 4008) as we do not change passwords via email.
On the University of Waikato Web Login page there is a Have you forgotten your password link. If you click this link, you are guided through the password reset process, which includes a security code being sent to your cellphone number as recorded in the University’s student management system. For this reason students are recommended to keep their contact details, particularly their cellphone number, up to date (this can be done by using the change of address link on the student start page http://www.waikato.ac.nz/landing/student.shtml).
The University has provided a Self Service tool through which you can log your own support tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.