Standards & Guidelines
Standards and guidelines and similar documents relevant to ICT are listed below.
The University also has formal Policies which relate to ICT.
- Change Management Process
- Copyright Guidelines and Licence Agreements
- Desktop Computer Standards
- Email Guidelines
- Guidelines for Connecting Wireless Devices to the University Network.
- ICT Data Framework
- ICT Security Incident Response Plan
- Information Security Standards
- Password Guidelines
- Power Saving Guidelines (Desktop Machines)
- Server Hardening Standard
- Spam Guidelines
- Storage Guidelines for Staff
- Virus Protection Guidelines
The University has provided a Self Service tool through which you can log your own support tickets (jobs). You can also search for a previously logged ticket to check its status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.