Apple Mac Keychains

Keychains was introduced with Mac OS 8.6 and are what Apple's password management system is referred to. A keychain can store all your passwords for applications, server and websites. You start with a single keychain, which is created automatically the first time you log in to your Mac OS user account. Your default keychain has the same password as your login password.
This keychain is unlocked automatically when you log in to Mac OS and is referred to in Keychain Access menus as the "login" keychain.

If you’re having issues after you update your Waikato password, your Mac keychain may be the issue.
The password of your Mac OS user account might not match the password of your login keychain. Either create a new login keychain or update it with your new password.

After you or your ITS Service Desk resets the password of your UoW staff account, your Mac might ask you to update your keychain password or enter the password of your login keychain. It might also tell you that the system was unable to unlock your login keychain. That's because your login keychain is still using your old password.

If you know your old password, use that password to update your existing login keychain

If you don't know your old password, the solution is to create a new login keychain.

Updating an Existing Login Keychain

If you are able to log in using your old account password, you will need to do the following to update the Keychain with your new password:

  1. Open the Keychain Access app which is in the Utilities folder of your Applications Folder

  2. Go to the Edit menu

  3. Choose Change password for Keychain 'login'

  4. Enter the old password for your account in the Current Password field. This is the password you were using before it was reset.

  5. Enter the new password for your account in the New Password field and Verify fields. This is the password you have just recently reset for your account.

  6. Click OK when done, then close the Keychain Access app.

Creating a new login Keychain

After resetting your University of Waikato password and logging back into your account, you might see an alert that the system was unable to unlock your login keychain. This is expected because the passwords for your staff user account and login keychain no longer match. Just click the Create New Keychain button in the alert.

If you didn't see an alert about your login keychain, or you see other messages asking for your old password, reset your keychain manually by following these steps:

  1. Open Keychain Access, which is in the Utilities folder of your Applications folder.

  2. Choose Preferences from the Keychain Access menu, then click the Reset My Default Keychain button on the preferences window.

  3. Enter a new password.
    Keychain access will create an empty login keychain with no password.

  4. Click OK to confirm.

    Note: If you don't see a Reset My Default keychain button, close the preferences window and select the login keychain from the left side of the Keychain Access window. Press the Delete key, then click Delete References.

  5. Choose Log Out from the apple menu to return to the login screen

  6. Log in to your account using your new University of Waikato staff account password.
    Once logged in your account password and login keychain password now match again.

Kuhukuhu Self Service Portal Te Kuhukuhu Rārangi - Log Your Own Request

"Kuhukuhu" is our IT Service Catalogue. You can search for and log your own service requests. You can also view the status of your current requests and see the estimated delivery time for them, provide further information by adding notes or attaching files, and view a full history of all previous requests.
For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.