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Configure Eduroam for Apple OSXStaff Wireless Network - OSX Instructions

Click on the network icon in the task tray, bringing up the list of available networks, then click on eduroam

osx network icon

Staff Wireless Network - OSX Instructions

Enter your username then the, then enter your domain password, then click OK

osx authenticate

Staff Wireless Network - OSX Instructions

After a short period, eduroam should have a tick next it, showing that you are connected to eduroam

osx connected

Troubleshooting - Forget the Network

If you are having issues joining wireless it may be because your settings are trying to auto connect to another network which is out of range so you will need to Forget the Network. You can do this as follows:

  • Click on the Wi-Fi icon on the Menu Bar (top of screen) and choose Open Networks or go to the Apple menu > System Preferences > Network

choose icon

  • Select Wi-Fi from the network panel sidebar

wifi advanced

  • Click Advanced (bottom right corner)
  • Click the Wi-Fi tab and find the router/network to forget in the Preferred Networks list

choose network

  • Select the network then choose the [-] minus button to remove (forget) the wireless network
  • Confirm this by choosing Remove
  • Repeat as necessary for other Wi-Fi networks to forget
  • Click OK then exit out of System Preferences, choose to Apply if asked

LD Self ServiceLog Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.


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