Druva - Back Up / Restore a File or Folder
Access your work files anytime, anywhere with the Druva inSync which delivers secure real-time access and file sharing. You can use this on your desktop computer, laptop and mobile devices. File/folder backups are held for 90 days so if you delete your file by accident or want to access a file/folder from you desktop computer while off campus or overseas you can do so.
Druva Activation Instructions
New Druva inSync Cloud backup software has been installed and you will need to activate your backups.
At the end of February 2021 the current on premises desktop backup solution will be discontinued.
New Druva inSync Cloud backup software has been installed and you will need to activate your backup software on your computer.
If you do not activate your Druva inSync Cloud desktop client your backups will STOP.
Check your account
Ensure your Druva is activated on your computer
- Roll your mouse over the Druva inSync icon at the bottom right hand corner of your screen as pictured to determine the current activation status.
NOTE: Mac users need to look on their Menu Bar for the Druva Icon - An exclamation identifies a problem, if the message for '...credentials/authentication key...' displays when you hover your mouse, please follow the activation instructions below.
- If you have the new Druva icons, you have successfully activated and do not need to take any further action.
Authenticating your desktop application of Druva
If your computer does not have Druva activated, it will not be backing up.
Authenticating your desktop application of Druva
- Double click on the Druva System Tray icon to launch the Druva inSync Agent. (in the taskbar of a PC, and the menu bar of a Mac)
Note that if it does not have the new Druva icon (top left corner) you can manually go to your computer Software Centre (PC) or Self Service (Mac) and install the new Druva 6.8.1. Log a ticket in Kuhukuhu if you do not have access. - Insert your email address in the format [email protected] (Staff) or [email protected] (Students) and click on the Continue button.
- Perform single sign on using your usual Waikato University credentials.
- Once your single sign on process has completed click on the ‘Open InSyncAgent.exe’ button.
- Choose the ‘Add as New Device’ option.
- Select the ‘Maybe Later’ option.
- After a short while your initial backup should begin.
Accessing Druva
You can use the application installed on your computer, or you can use the online site
Changes to the Druva application logo and icons
Note that if you have the exclamation mark, your backups are not working, please follow the instructions above for Activation.
Druva now uses these icons
Access Druva online
Access the address https://cloud.druva.com/home and login with your [email protected] (for staff) or your [email protected]waikato.ac.nz (for students). Leave the password field empty, so that Single Sign On (SSO) will open the Waikato login page for you to sign into.
Or 
Druva backup folders - adding and removing
When Druva is first installed it is configured to back up your Desktop & Documents folder.
Add a Folder/s You Want to be Backed up
When Druva is first installed it is configured to back up your Desktop & Documents folder.
To choose other folders you want to have backed up click the Add Folder button and browse to the file/folders to be backed up on that computer.
Delete a Folder You No Longer Want Backed up
To delete a folder that you no longer want to be backed up click the spanner icon to the right of the folder (applies to all except the Admin folder) and click Delete Backup folder. The deleted backup folder will remain there for 90 days after which that backup too will be deleted.
If you delete a file or folder in error you can restore it using the below instructions.
Restoring Files from Druva
Remember to restore files and folders to a new location, so you do not accidently overwrite your file.
Restoring files can be done two ways:
1. On a new computer or another device
Druva webclient: https://cloud.druva.com/home
- Open Internet Browser and navigate to the web client address (linked above).
- Enter University of Waikato email ([email protected] or [email protected])
- Leave the password field blank so Single Sign On (SSO) takes you to the Waikato login page.
- Once in the web client you can easily select which file you want to download.
- Click Restore or Download if you want to restore the latest backup of the whole folder
Note: Download is safer, as you can't accidently overwrite data. - You will be asked if you want to open or save the folder
- If you want to restore a folder backed up on a particular day click on the name of the folder
- Browse to the date of the backup you want to restore
- When you click on the date of the file/folder you want you will be asked if you want to open or save the file/folder
2. On a computer - Using the Druva Client installed on the computer
If you want to move your backup folders to your new PC that has Druva installed
- Log into Druva on your new PC.
- Right click icon on task-bar
or 
- Select Restore backup data.
- Select folder to restore
- Click Restore button.
Missing Backups
If you are away from the office or overseas for more than 31 days and your computer is not on it will not do any backups. You will receive an email to that effect and you can run a manual back up by pressing the Backup icon at the top right of your Druva screen.
Mobile Devices
Druva is also available for your mobile devices, iPads & phones. By default this will only back-up your Contacts but can be configured to include other files/folders.
When you are overseas with your laptop you can do a Restore of the file/folder you want through the web client (as above). You can do a semi recover to your phone by doing a Restore e.g. to grab a PDF file.
Te Kuhukuhu Rārangi - Log Your Own Request
"Kuhukuhu" is our IT Service Catalogue. You can search for and log your own service requests. You can also view the status of your current requests and see the estimated delivery time for them, provide further information by adding notes or attaching files, and view a full history of all previous requests.
For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.