We recommend that staff have their name, extension number and room details recorded in the University Online Phonebook You will need to speak with your department Phonebook Updater to add or modify your details. It will take an overnight process for the system to update before you appear in the phonebook.
Phonebook Updaters are staff who have access to make changes to staff contact details in the University Online Phonebook. HR enter the name, username, department and position details and the updaters add the relevant contact details.
Becoming an Updater
Staff requiring access to update contact details should submit request through the Self Service Portal for phonebook updater access.
Phonebook Updating Documentation can be found here .
If you are a staff member and are not listed in the online phonebook some things may be unavailable to you e.g. business cards. You will need to get you phonebook updater to add you to the online phonebook (as above). Then after an overnight process you will be added to the phonebook and be able to order your business cards etc.
Log Your Own Ticket
The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.