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Popping your Email

Students at Waikato Univeristy can do this if they have access to an Outlook program or similar email client, which will connect with their Gmail account.

The following information is to assist students who want to POP their mail from outside the University (i.e. not from a University computer).

  1. First you have to enable POP on your Gmail account. For instructions click here.
  2. We advise at this point that you update your University password. Click here. Then visit here and 'unlock' your POP Gmail access. Note: At this link, in the username field, please just put your username e.g. abc1, rather than
  3. Then you have to configure your email program as discussed on this Google page. Note that the steps above give a general idea on how to do it but some extra steps are needed e.g. choosing a particular port to use, and these follow. Therefore, you may like to use these instructions. Remember, they assume you are outside the campus, and are using Outlook

Open Outlook

  • Click on Tools menu, and select Account Settings
  • Open the E-mail tab, click New
  • If you are prompted to Choose E-mail Service, select Microsoft Exchange, POP3, IMAP, or HTTP, and click Next
  • Check the box that says "Manually configure server settings or additional server types". (don't fill out any of the other boxes on the dialog box).
  • Click Next
  • Choose Internet e-mail and click Next

This will bring you a Change E-mail Account screen

Under User Information

  • Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages e.g. John Smith.
  • Email Address: Enter your full student Gmail e-mail address (

Under Server Information (POP or IMAP)

  • Set Account Type to POP3
  • Set Incoming Mail Server to:
  • Set Outgoing mail Server to:
  • Set Account Type to IMAP
  • Set Incoming Mail Server to:
  • Set Outgoing mail Server to:

Under Logon Information

  • Set User Name
  • Set Password to:your student Gmail password.
  • Click Remember password
  • Click on "More Settings", then the Advanced Tab, and you will see and Internet E-mail Settings dialog box.
  • Set the incoming server (pop3) to: 995 (IMAP) to: 993
  • Click This server requires an encrypted connection (SSL)
  • Set the Outgoing server (SMTP) to: 587
  • Select from User the following type of encryption connection to: TLS
  • Click on the Outgoing Server tab
  • Check the My outgoing server (SMTP) requires authentication box, and select the Use same settings as my incoming mail server radio button
  • Click OK, Next then Finish

You should now be able to POP your mail by clicking on Send/Receive.

More info - Recommended IMAP client settings can be found here:

Account was locked after POP was enabled

Lockouts are often caused when abnormal or excessive usage with POP access is detected in a very short period of time. This is often caused by users frequently downloading their entire accounts to a mail client or using third-party software that automatically logs in to their account and is not supported by Google.

Please note that these lockouts are temporary, and you will be able to access your account again within 24 hours.

LD Self ServiceLog Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.


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