Wireless Setup for iPhone, iPad

  1. From your home screen tap Settings > Wi-Fi
  2. iPhone WiFi
  3. Swipe the Wi-Fi to the right so it is green like the above screenshot to turn Wi-Fi on. Your phone will now perform a search for all wireless networks nearby
  4. Select eduroam if you are staff and UoW Students or UoW Halls if you are a student. Visitors may use Waikato for free wifi.
  5. For Staff: It will bring up a screen asking for your username and password. These details will be the same as your University of Waikato login using your email

  6. iPhone Login

    For Students: If you are using UoW Students or UoW Halls just sign in 
    For Vistors: Waikato will automatically connect to the network after the visitor has provided information requested.

  7. Once completed, your phone should be connected to the Wi-Fi and gain internet access. For Staff connecting to eduroam, you may receive the below screenshot regarding the University of Waikato's certificate, if this appears on your screen, tap Accept and your wireless will be setup and ready to use.

  8. iPhone Certificate

Wireless Troubleshooting

Every now and then you will encounter troubles with connecting to the wireless networks available on campus. Here are some of the common issues your device may give you:

Incorrect Username/Password

Ensure that you are using the correct username and password, even if you have to change the password to check this.

Try logging in using the full email address as your username (Waikato) or identity (eduroam) or just your username for UoW Students and UoW Halls.

Try changing your password. If you are a University of Waikato staff member.

Cannot Connect to Wireless Network

If the username and password work, but you cannot connect to the wireless network, it may possibly be due to several issues.

If you are in a crowded area such as the library, it's possible that the devices are overloaded with people connecting their devices. If there are people near you who have active portable Wi-Fi connections active on their phones, these can interfere with wireless connections as well. In both these instances, try connecting to the wireless at a different location. Hotspots are available all around campus.

Connected to Network, but no Internet access

This issue can occur for multiple reasons as well. Mainly, if there are too many people on wireless in one location there may not be enough bandwidth for your device to connect. Try locating to a quieter area of the campus and try again.

It could possibly be because of a verification error. It could not identify your login properly. Try logging in with your full email address rather than just the username, or changing your password and logging in again.

For University of Waikato staff members, if you enter your mobile devices Wireless settings and select the Eduroam network it will display details of the connection. Check the IP address showing. If it does not show as 130.217.X.X then it has not connected to the Eduroam network. In this instance, please contact the University ITS Service Desk on (07) 838 4008 or log a ticket on

General Troubleshooting

Battery is not holding its charge:

Generally this is due to the phone having its Wireless connection, Mobile Data, Bluetooth and GPS active. These can be checked and/or disabled by doing the following:

  1. For the apple products who have successfully updated to iOS 7, then you can now swipe from the bottom of the screen up to access the below shortcut menu:

    iPhone iOS7

  2. If your device is not running iOS 7, then you will need to manually turn the Wifi, GPS, Mobile Data and Bluetooth off through the Settings. Using the menu tap each of the icons as you wish to turn on and off. As you can see in the above screenshot, icons that are grey are off, Icon that are on are white.
  3. If you are going through the Settings menu, then swiping the bar next to the function from right to left, will change it from green to grey. This will now be turned off.
  4. Turn each of these functions off:
    • Wi-FiBluetooth
    • GPS
    • Mobile Data

Keep the phone active while these are off and check whether the battery is still being drained quickly or if it is holding its charge.

Note: The average amount of time between charges for a smartphone is usually between 3-8 days depending on the model and amount of usage a phone is experiencing.

If the battery is still being drained rapidly even with these settings off, then there is a possibility of a fault with the phones battery. If this is the case, you will need to return to your phones place of purchase and speak with them in regards to your phone warranty and replacement battery.

If this is a University of Waikato Staff mobile, then you will need to contact ICT Procurement by logging a Kuhukuhu Service Request.

Kuhukuhu Self Service Portal Te Kuhukuhu Rārangi - Log Your Own Request

"Kuhukuhu" is our IT Service Catalogue. You can search for and log your own service requests. You can also view the status of your current requests and see the estimated delivery time for them, provide further information by adding notes or attaching files, and view a full history of all previous requests.
For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.