Having Problems With Your Computer.

You can call the Service Desk on 838 4008 or extn 4008. The Service Desk will try to solve your problem over the phone, if this is not possible we will assign your Request to the relevant ITS section who will do their best to resolve the issue.

Things you should do before you call us

If you are having problems with your computer, there are a few things you should do before you call us.

  1. Restart your computer - Often problems can fix themselves if you close down the program you are having problems with and then open it again.
    More extreme problems can sort themselves out if you close all your programs, close down your machine completely then start it up again after a 10-30 second wait.  Always remember to SAVE your work first.
  2. Write down/Screenshot any error messages - If you can tell us the wording of any error messages you are getting, it will make it a lot easier for us to identify your exact problem and help you fix it. If you can, take a screenshot to include when you email us.

Remember what you were doing when it happened (e.g. what application you were using). Are you on a PC or a Mac? What operating System / browser are you using?

Are others around you having the same issues

If there is a problem with one of our central services, such as the print server or iWaikato, then other people will be having the same problem.

If you are the only one having a particular problem and others nearby are not, that helps us narrow down the source of the problem.

Kuhukuhu Self Service Portal Te Kuhukuhu Rārangi - Log Your Own Request

"Kuhukuhu" is our IT Service Catalogue. You can search for and log your own service requests. You can also view the status of your current requests and see the estimated delivery time for them, provide further information by adding notes or attaching files, and view a full history of all previous requests.
For anything urgent you should phone the Service Desk: ext 4008 (838 4008) for assistance.