Android is an open source operating system, developed by Google, and used by a range of devices such as smartphones and tablets. Android devices usually come with a range of built-in programs (called applications or apps) such as a web browser, email client, calendar and maps. In addition, you can download a huge variety of apps to your device from the Android Market.
Files such as documents, spreadsheets and images can be transferred to and from the device. Smartphones and tablets are very portable so you can have access to your email, calendar and important documents without carrying a laptop around.
To find applications for your device you can go to the market icon on your device. You can search for Apps by keyword or go through the categories. You can browse by free, or paid Apps, or by popularity. We suggest looking at the following useful Apps, some of which may already be installed on your device.
Once you find an App you want to install, follow the prompts and the App will be downloaded. Note: you cannot download an app to your computer then move it to your device - all downloads need to go directly onto your device.
Google Docs is available as an app on your device (version 2.1 or higher). With this app, you can access and edit your documents without having to use your web browser.
Known constraints with supported apps
Android is open source and there are different versions and variations of the operating system on a range of devices. You need to check the details of an App before you download and install it to make sure it is suitable for your device and its operating system.
The providers of the App usually give some details (eg suitable for Android 2.1 and above). Also, the comments on an App often indicate if there were problems or issues with it on a particular device.
Using a USB Connection
You can treat your Android device just like a USB stick, i.e. you can copy files to and from the SD card in your device. To do this:
- Connect the device to your computer using a USB cable
- Your computer may immediately recognize the device - if it does not, then:
- follow an instructions that appear on the device, or
- slide down the "blind" or "status bar" at the top of the screen, select the USB connected option and confirm (there may be a Connect USB Storage button, or a Mount button)
- On the computer, if you are asked about what to do, select "Open folder to view files"
- If the device does not appear, go to My Computer or Computer (on Windows machines) and find it under the Removable Storage heading
To purchase software you need to establish a personal account with either iTunes (for your iPad) or a Google checkout account with your Google email (for your Android device).
Please use your University PCard to purchase work-related apps. The online site will provide a receipt for your transaction. Please print the receipt and keep it in a safe place, ready to attach to your monthly University PCard statement.
Android apps are tied to your Google Account and can be installed an unlimited number of times on any Android device. The Android market will advise if any updates are available for the apps you have downloaded. The download of the updates is usually free.
Staff need to install the Google Device Policy App and accept the terms and conditions https://market.android.com/details?id=com.google.android.apps.enterprise.dmagent&hl=en
This application allows administrators to remotely wipe and lock the device but not to locate the device. It also allows end users the ability to locate their device on a map and remotely wipe and lock it. Administrators cannot see the location of phones.
Remote device wipe does not delete items on the external memory (SD) card in the devices. For further information: http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=190930
There is a variety of tablet devices available in the market and they all operate slightly differently. If you have acquired a tablet device, it is a good idea to read the manual. Comprehensive manuals are usually available online.
The ITS Service Desk will provide support on a "best endeavours" basis. Your support request will be logged and passed on to your local computer consultant for appropriate support. Basic training in the use of the tablet devices and the above software is available via WCEL.
The University has provided a Self Service tool through which you can log your own support tickets (jobs). You can also search for a previously logged ticket to check its status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.