Computers & Laptops
Most staff will have either a desktop computer, a Mac or a laptop on a docking station. Students will have their own mobile devices (which will be wireless) but can go to one of the student labs and log in to a PC there.
Windows and Mac Computers
Windows and Macintosh computers will have been set up for you by your computer consultant and will have the University of Waikato image and any software & applications required for your work installed.If you have any issues with your computer you should first restart it as that will fix a number of issues. If that hasn't fixed your issue you will need to speak with your computer consultant or log a job (see below) with all the relevant details of what is happening (or not happening) and what you were doing so we can investigate this further for you.
Work laptops will have been set up for you by your computer consultant and will have the University of Waikato image and any software & applications required for your work installed. If you need to have your personal laptop at work and on the network for any reason you must see your computer consultant. You can't just plug it in and expect it to work properly.
If you are having an issue with your laptop not connecting to the network you should remove it from the docking station and see if you can connect once it has been removed. If it does then the fault will be the docking station. In this case you will need to unplug the cables from the docking station and the wall and then plug everything in and try it again. If it still doesn't work then you should speak with your computer consultant, or log a job (see below) with the details of what is wrong and what you have tried to do as there may be an issue with the cable or port.
Computer Image and Programs
To find out more about the computer image and other software installed on your machine check out Computer Software.
The University has provided a Self Service tool through which you can log your own support tickets (jobs). You can also search for a previously logged ticket to check its status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.