Support for Distance Students

The Library offers Distance Students a similar service to on campus students. 24/7 Library help can be accessed via our Library website and Virtual Reference Desk (VeRD).

Ask for Help

You can also get support for finding and referencing information from skilled, knowledgeable Librarians via:

Who Qualifies as a Distance Student?

A student must fall into one of the categories outlined below to qualify for Distance Services.

  1. Students enrolled in distance programmes or courses.
  2. Graduate students enrolled in Hamilton-based courses or programmes and who are living more than 80 kilometres from Hamilton.
  3. University of Waikato students living abroad
  4. Students enrolled at the University of Waikato at Tauranga.

You are expected to have internet access so you can receive messages by email and access the online Resources.

Library Material by Post within New Zealand

You can request library material through Library Search. These items are then posted to you. Please see the steps in the Request items section.

Items will be posted to the address you register on the Distance Student Request Form. You will need to notify the library of any changes to your address.

Please allow 2-4 working days for the item to arrive. Track the progress of your request via My Account.

Register to receive items through the post

To receive distance services, including requesting items and having them posted to you, please fill in the Distance Student Request Form to register your interest and confirm your eligibility.

Request items through Library Search

The Library may have a print copy or electronic copy of a book. If an electronic copy is available, Library Search will link to it. You can request a print copy via Library Search, however the instructions are currently being updated and will be added to this page shortly.

Journal Articles and Book Chapters

Use Library Search to access full text online journal articles (see the Library Search guide). If it is only available in print, email , we will scan and email the article to you. Please include as much information about the journal article as possible in your email. The Library can also scan and email a chapter from a print book.

For more information on borrowing from the Library, please see Borrowing Information.

Locating Topic/Subject Specific Information

Please be as specific as possible about the information you need. Include any keywords, synonyms and definitions of ambiguous terms. Email requests to or fill out a Request form. You can also Ask for Help via the Let's Discuss Forum in VeRD.