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Review of Grades

1. Querying a grade for a specific piece of internally assessed work
If you feel that your work hasn’t been fairly assessed, you have the right to take this further. First, you should discuss the matter with the convenor of the paper. If it is agreed that a reconsideration of the mark or grade is warranted, it is the convenor’s responsibility to ensure that the work is re-marked by another staff member.

2. Review of final grade
You may apply for a review of grade once you have received your final results if you consider that a mistake has been made in the process of determining the grade for a paper. Applications must be received no later than 14 days after receiving your final results. Application forms are available from The Gateway and a fee is required for each paper under review. If your application is successful and your grade changes, the fee will be refunded. Full details on the regulations about review and appeal of grades are in The University of Waikato Calendar.

Complaints Procedure

If you are concerned about some aspect of your academic programme, University processes or procedures, or actions by University staff (excluding harassment, which is covered by the University Harassment Policy) you have the right to make a complaint.

First, clarify the nature of the issue and the improvements that you would like to see. You should then discuss this with the staff member to see if you can resolve the issue. If you haven’t felt able to speak directly to the staff member or haven’t been satisfied by their response, you should approach the Chairperson of Department or staff in the Faculty Office. If you still aren’t satisfied with the outcome, your next step is to make your complaint, in writing, to the Dean of Arts and Social Sciences.