The University of Waikato - Te Whare Wānanga o Waikato
Student & Academic Services Division
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Student Counselling Service

Post Student Counselling Service
The University of Waikato
Private Bag 3105
New Zealand

Phone Phone: +64 7 838 4037
Email Email:

Welcome to the Student Counselling Service. We understand that sometimes it's not easy to make the decision to come to counselling, but it is a positive step in helping yourself. Counsellors can help with a range of problems by helping you find solutions that suit you.  

The Counsellors
We have three trained counsellors, and a trainee counsellor to help you whenever something is interfering with your ability to succeed in your study programme.

Most appointments last for one hour. You can make an appointment by phoning (8384037) or coming in to the Student Health reception entrance from Gate 1 Car park. We ask that you arrive on time, and to make the most of your session. One session with a counsellor is often enough to help sort out your problem - in other cases you and your counsellor might agree to meet several times, but the limit is five sessions per year.

The type of counselling that is available at Waikato University is brief intervention, rather than long term therapy. If you require more than the standard 5 sessions please discuss this with your counsellor who may refer you to another community counselling service off campus. At all times, our aim is to ensure that the service you receive will be beneficial for you.

If you are unable to attend a session, please give at least 24 hours notice where possible.

Everything you say to your counsellor is confidential. The only exception to this rule is; if, after hearing what you have to say, the counsellor considers that you or somebody else is at risk of serious harm, the counsellor has a responsibility to act on that information. In most cases the counsellor will discuss this with you and you will be involved in any action taken or referrals made.

In our counselling work we adhere to the New Zealand Association of Counsellors Code of Ethics and you can view this in the waiting area.

Exams are at the end of A and B semester, and also Summer School. Missed examinations due to mistaking the time or day of exam will not be considered! Only critical circumstances and bereavement will be considered. If you believe that your exam was impaired because of illness, injury, personal bereavement or any other critical circumstance; you may apply for special consideration for impairment to exam preparation. If, at your exam, something disturbing happens that impacted on your exam performance, then make an appointment to discuss an application for impairment to exam performance.
Please Note: All applications for special consideration must include supporting documentary evidence.
You must consult with a registered medical practitioner or registered Counsellor/Psychiatrist/Psychologist within 24hrs of the exam. Application forms are available from the University's Student Health Service or the Student Information Centre, The Gateway (Te Kuaha) or online.  To consult with the Student Counsellor appointments are made through the Examinations Office at Gateway either a week before or during the exam period.

University of Waikato at Tauranga
Waikato students can access the counselling service by contacting: Health Worx Nurse: (07) 5440920 ext. 6883.
Counselling appointments are available MONDAY to THURSDAY at BOP Windermere campus and FRIDAY mornings at the Waikato Bonguard campus in town. 

Problems That Counselling Can Help With
Counselling can help with a range of problems, big and small. Some of the life issues the counsellors deal with are: loneliness, living arrangements, anger, study overload, grief, stress, relationships, sexuality, and depression etc.
For information and advice about specific problems, the Student Counselling Service has a number of pamphlets available in reception. You can also click here for information about:

*working together on a group assignment
*anxiety and depression advice from the Student Health Service