13. Statement of Service Performance

The data relating to EFTS in this Statement of Service Performance take account of Ministry-Funded EFTS only (and do not take account of Full-Cost International or Full-Cost Other EFTS).

KPI 1

Reduce proportion of sub-degree EFTS provision

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
3.0% 2.4% 3.4% 0.5% 0.5%

In light of pressure on enrolments in a capped funding environment, the University of Waikato entered into an agreement with Wintec in 2009 for the delivery of its Certificate of University Preparation (CUP) from 2010. As a transitional arrangement in 2010, the University delivered 40 CUP EFTS in the science stream, pending Wintec’s accreditation to deliver the full programme from 2011. The result of 0.5% against this KPI in 2010 accounts for those 40 EFTS. The majority of CUP graduates are expected to transfer into degree level programmes at the University.

KPI 2

Improve progression rates from sub-degree to degree level qualifications

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
87.3% 81.2% 82.4% 85% 81.5%

This KPI counts students who have completed a sub-degree qualification in the year prior to the KPI year and of those, the proportion that progress to a degree-level qualification in the subsequent 12-month period. (It does not take account of students who enrol for, but do not complete, a sub-degree qualification, regardless of whether or not they subsequently progress to degree level study.)

In 2010, the completion rate for the CUP was 67% - consistent with the rate achieved in previous years. Of those, 81.5% subsequently enrolled in a degree-level programme at the University of Waikato. It is very likely that those students who did not transfer to Waikato enrolled at another TEI.

KPI 3

Improve student progression rates from other tertiary sub-sectors

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
540 484 586 615 344

(Students who have been enrolled in the University’s CUP programme at Wintec and who subsequently enrol at the University of Waikato are not included in this KPI.)

2010 saw a significant decrease in the number of students transferring to the University of Waikato from other tertiary sub-sectors. This result was counter to the trend over the previous two years. The most significant decline in transferring students was from Wintec (down from 176 students in 2009 to 78 students in 2010). The number of students transferring from the Bay of Plenty Polytechnic also decreased (down from 56 students in 2009 to 45 students in 2010).

The most popular programmes into which students transfer from other tertiary providers continue to be the Bachelor of Teaching, Graduate Diploma of Teaching and Bachelor of Social Sciences.

KPI 4

Increase number of qualifications offered in collaboration with other TEIs

No specific targets were identified against this KPI for 2010.

The University’s approach towards collaboration with other Tertiary Education Institutions (TEIs) has changed over the period of the Investment Plan 2008-2010. In preference to developing new qualifications in collaboration with other TEIs, the University has instead focussed on the development of staircasing arrangements from existing qualifications offered by other TEIs to degree-level study at the University of Waikato.

In 2009 the University of Waikato was awarded Priorities for Focus funding by the TEC in support of a Cross-Sector Tertiary Pathways Project, which is aimed at establishing a comprehensive framework of pathways from other tertiary providers.

This funding has been used for the development of a website that informs students of relevant TEIs about the academic credit for which they will be eligible towards University of Waikato qualifications. The University aims to make the website operational in 2011.

KPI 5

Improve successful paper completion rates for papers at degree level

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
82.0% 83.0% 82.8% 85% 86%

The University’s Teaching and Learning Plan 2010-2012 was approved by Council in March 2010. The primary objective of this Plan is to ensure excellence in the delivery of academic programmes through fostering and supporting a teaching, learning and supervision culture that is consistent with the University’s key goals, is informed by learning outcomes, recognises and rewards excellence, is research-based and addresses the expectations and aspirations of all students.

A number of initiatives were undertaken in 2010 to achieve this objective, including much closer monitoring of student progress through the academic year and the tighter implementation of re-entry criteria.

During 2010, the TEC released information about the performance of TEIs against a set of Educational Performance Indicators. This performance information was based on new methodologies that had been developed in consultation with the tertiary education sector. While the information published by the TEC is not directly comparable with the methodology used by the University for KPI 5, the published information shows that in 2009, Waikato achieved an 84% course completion rate (4th out of all universities) - which was the same as the median course completion rate.

KPI 6

Maintain successful completion rates for qualifications at degree level and higher (over a five year period)

This KPI was set in 2008, at the beginning of the current Investment Plan period, with the intention of reporting five years later (2013). The TEC has since acknowledged that the methodology associated with this approach to measuring qualification completions is complex and difficult for TEIs to replicate.

During 2010, the TEC released information about the performance of TEIs against a set of Educational Performance Indicators. This performance information was based on new methodologies that had been developed in consultation with the tertiary education sector. Information published by the TEC shows that in 2009, Waikato achieved a 73% qualification completion rate (3rd out of all universities) - which was 7% higher than the median qualification completion rate.

KPI 7

Improve student progression rates from degree to postgraduate qualifications

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
16.5% 16.4% 16.0% 18% 18.3%

The results against this KPI reflect the University’s strategic commitment, as set out in its Research Plan 2010 - 2012 to enhancing research postgraduate outcomes and increasing the proportion of its enrolments overall at postgraduate level.

Initiatives to develop and deliver enhanced support for postgraduate students across the University include scholarships, mentoring, financial support, work placement, customised workshops, a stronger and more vibrant postgraduate research culture on campus and study abroad opportunities.

KPI 8

Of EFTS generated by students aged under 25, increase the proportion enrolled for qualifications at degree level and higher

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
96.0% 96.8% 95.5% 97% 99.5%

The University exceeded its target against this KPI largely as a result of its decision to limit sub-degree enrolments to 40 EFTS - as explained under KPI 1.

The University will not generate any MF sub-degree EFTS in 2011.

KPI 9

Of students aged under 25, improve successful paper completion rates at degree level

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
82.0% 82.8% 82.6% 85% 85.4%

While the University is aware of the Government’s strategic priorities with respect to young people aged under 25, its initiatives and services in support of quality teaching and learning to date have been targeted towards all students rather than particular age groups. Performance against this KPI and KPI 5 is therefore closely linked.

KPI 10

Of students aged under 25, maintain successful completion rates of qualifications at degree level and higher (over a five year period)

This KPI was set in 2008, at the beginning of the current Investment Plan period, with the intention of reporting five years later (2013). The TEC has since acknowledged that the methodology associated with this approach to measuring qualification completions is complex and difficult for TEIs to replicate. The TEC has developed a new methodology in consultation with the tertiary sector, which will apply for the next Investment Plan period.

As explained in relation to KPI 9, while the University is aware of the Government’s strategic priorities with respect to young people aged under 25, its initiatives and services in support of quality teaching and learning to date have been targeted towards all students rather than particular age groups. Performance against this KPI and KPI 6 is therefore closely linked.

KPI 11

Increase proportion of research postgraduate EFTS provision

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
6.1% 6.3% 6.3% 6.7% 6.9%

The University’s achievement against this KPI reflects its commitment, as set out in its Strategy and Research Plan, to increasing both the number and proportion of research postgraduate EFTS.

Over the period of the University’s Investment Plan 2008-2010, the actual number of research postgraduate EFTS has increased by 18% (from 498 EFTS in 2008 to 592 in 2010).

Postgraduate enrolments continue to be prioritised as part of the University’s approach to managing its enrolments in a capped funding environment. Professional development programmes for academic staff build capacity and capability in postgraduate supervision.

KPI 12

Increase Māori EFTS

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
22.3%
(1,717 EFTS)
21.0%
(1,653 EFTS)
1,851 EFTS
(21.3%)
1700 EFTS
(21.0%)
1773 EFTS
(20.7%)

The University’s success against this KPI reflects its commitment, as set out in its Strategy and Māori Plan, to taking a more structured and coordinated approach to improving Māori student recruitment and retention rates

The University-wide Māori mentoring programme is well-established, and a number of scholarship programmes offer financial support to high-achieving Māori students, especially those who plan to progress to postgraduate level.

KPI 13

Improve successful paper completion rates at degree level for Māori students

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
72.9% 73.7% 73.3% 75% 79.7%

As explained in relation to KPI 12, the University has in train a variety of initiatives and programmes to support the achievement of this KPI.

Fostering and celebrating a strong Māori research culture is an important factor in influencing Māori student success, and several initiatives are aimed at enhancing the teaching and research capacity of Māori academic staff, with an emphasis on leadership and academic excellence. The Māori student mentoring programme is well-established, and involves a wide variety of academic, pastoral, social and cultural activities for students at both the University-wide and Faculty levels. A recent survey confirmed that there is good general awareness of this programme among Māori students, as well as strong support and appreciation of the tikanga Māori-based approach that underpins it.

KPI 14

Maintain successful completion rates for qualifications at degree level and higher for Māori students (over a five year period)

This KPI was set in 2008, at the beginning of the current Investment Plan period, with the intention of reporting five years later (2013). The TEC has since acknowledged that the methodology associated with this approach to measuring qualification completions is complex and difficult for TEIs to replicate. The TEC has developed a new methodology in consultation with the tertiary sector, which will apply for the next Investment Plan period.

Initiatives and activities in support of Māori academic achievement are explained in relation to KPIs 12 and 13 above.

KPI 15

Increase taught and research postgraduate Māori EFTS

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
2.9%
(226 EFTS)
2.7%
(210 EFTS)
238 EFTS
(2.7%)
240 EFTS
(3%)
244 EFTS
(2.9%)

The University’s taught and research postgraduate Māori EFTS increased by 2.5% in 2010.

The University uses Equity funding to deliver training and mentoring programmes for graduate and postgraduate Māori students in the Faculties. Campus-wide initiatives include Te Toi o Matariki (for Māori graduate students) and MAI ki Waikato (for Māori PhD students).

The University redesigned its Māori student scholarship programme during 2010 to target more specifically Māori students intending to progress to postgraduate study.

The University delivers a staff leadership programme to encourage and support Māori academic staff to complete postgraduate degrees, and support is also provided to emerging supervisors. As part of the ManuAo programme, a national network of Māori academic staff engages in weekly seminars, and funding is made available for postgraduate study.

KPI 16

Increase Pacific EFTS

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
5.3%
(412 EFTS)
5.4%
(427 EFTS)
476 EFTS
(5.5%)
400 EFTS
(5.5%)
427 EFTS
(5.0%)

While the University did not generate the same number of Pacific EFTS in 2010 as in 2009, it did exceed its 2010 target in EFTS terms. It is also important to note that the EFTS generated by Pacific students in 2010 as a proportion of all MF EFTS was higher than the regional demographic for Waikato/Bay of Plenty (2.9%).

To complement university-wide student recruitment and support activities, the University’s Pacific Equity funding has been used for special mentoring programmes for Pacific students, for the TAPA awards for outstanding Pacific students, and to create a contestable fund to support Pacific students and groups who wish to host or attend conferences.

The University is aware that the University needs to build its links with its Pacific communities and is developing a plan to this end. The Pacific Plan will include a range of goals and activities aimed at enhancing Pacific student recruitment, retention and achievement.

KPI 17

Improve successful paper completion rates at degree level for Pacific students

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
63.4% 64.5% 66.8% 67% 69.3%

Initiatives in support of Pacific student completion rates are outlined in relation to KPI 16.

KPI 18

Improve successful completion rates for qualifications at degree level and higher for Pacific students (over a five year period)

This KPI was set in 2008, at the beginning of the current Investment Plan period, with the intention of reporting five years later (2013). The TEC has since acknowledged that the methodology associated with this approach to measuring qualification completions is complex and difficult for TEIs to replicate. The TEC has developed a new methodology in consultation with the tertiary sector, which will apply for the next Investment Plan period.

Initiatives and activities in support of improved Pacific student completion rates are explained in relation to KPI 16.

KPI 19

Increase taught and research postgraduate Pacific EFTS

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
0.7%
(50.6 EFTS)
0.6%
(49.0 EFTS)
61 EFTS
(0.7%)
60 EFTS
(0.7%)
59 EFTS
(0.7%)

Pacific student enrolments at postgraduate level have remained relatively steady over recent years.

Many of the initiatives in support of Pacific students at undergraduate level also apply at taught and research postgraduate level and are described in relation to KPI 16. Of particular relevance is the TAPA Award programme, which targets high-achieving Pacific students and, in particular, those intending to undertake postgraduate study.

KPI 20

Manage risks associated with international student market

No specific target was set in relation to this KPI for 2010.

As part of the University’s International Plan 2009-2011, the University has made a commitment to enrolling high-quality international students from a diverse range of countries across the Faculties. Priority countries have been identified for recruitment purposes, with a view to ensuring that the percentages of international students from each country enrolled at Waikato are similar to the national average of students from that country studying in New Zealand across the whole tertiary sector.

KPI 21

Improve participation and service access of students with disability

2010 Target
Provision of an annual report to Council and the TEC on the range of strategies and services to improve participation rates and service access of students with disability

From 2010, tertiary providers were no longer required to report annually to the TEC on the range of strategies and services undertaken using Equity funding for students with disabilities. A 2009 report was provided to the University of Waikato Council in June 2010, and a 2010 report will be provided in June 2011.

KPI 22

Establish a robust policy framework for the systematic review and evaluation of teaching

2010 Target
Policy framework in place with regular monitoring and reporting to the Academic Board

A University Staff Performance and Professional Development Policy was developed in 2010. This new policy complements the University’s Evaluation of Teaching and Papers Policy, and sets out clearly the University’s expectations of staff with respect to the review and evaluation of teaching.

These policies support delivery of the University’s Teaching and Learning Plan, through which regular progress reports against the review and evaluation of teaching are provided to the Academic Board.

KPI 23

Undertake a 5-year cycle of external programme reviews

2010 Target
Undertake specific reviews each year as determined by the Academic Board with a view to completing the full cycle by 2012

No external programme reviews were undertaken in 2010, although the Faculty of Management received two major international re-accreditations (AAACSB and EQUIS), a recognition that endorses its commitment to high-quality and relevant research.

The University’s external programme review schedule for 2011 is under consideration.

KPI 24

Enhance stakeholder links through increased enrolments in student work placements

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
766 738 761 i 800 778

The University of Waikato continued in 2010 to broaden the range of work placement papers offered to students across its undergraduate degrees.

KPI 25

Increase number of quality assured research publications recorded in the University’s institutional repository ii

2007 Actual 2008 Actual 2009 Actual 2010 Target 2010 Actual
1,069 1,129 1,169 800 1,005

Initiatives linked to the University’s Research Plan and preparations for the forthcoming PBRF assessment resulted in strong performance against this KPI.

The University continues to foster and support a creative and dynamic intellectual culture that recognises that research, critical reflection on research and research-based teaching and supervision are the defining, core activities of the University. Quality research publications are one of the most important outcomes of a dynamic research culture. The University is steadily increasing the quantum and quality of its activity in research and creative work, by enhancing support for established, as well as new and emerging researchers.

KPI 26

Create new Research Centres involving stakeholder collaboration

While no specific target was identified for 2010 against this KPI, the University launched two new research institutes in 2010: the National Institute of Demographic and Economic Analysis (NIDEA) and the Institute for Business Research (IBR). The University’s new Māori Research Institute - Te Kotahi Research Institute for Innovation, Well-being and Inspiration - will be launched in 2011, along with a relaunch of the successful Wilf Malcolm Institute for Educational Research.

KPI 27

Increase ERI, commercialisation and other external revenue

2008 Actual 2009 Actual 2010 Target 2010 Actual
$41.5 million $48.5 million $48 million $47.5 million

Growth in research, commercial and other external revenue streams reduces the University’s reliance on teaching-related funding and is critical to its ongoing financial strength.

The University continues to explore opportunities for external research income in a very dynamic, yet tight fiscal environment.

KPI 28

Increase Development Office revenue

2008 Actual 2009 Actual 2010 Target 2010 Actual
$2.7 million $709,000 $1.5 million $980,000

Despite the continued impact of the recent recession, the University of Waikato increased its Development Office revenue in 2010. Activities in 2010 continued to focus on establishing a framework of events and communications designed to foster a culture of giving amongst its alumni, staff and stakeholders. 2010 also saw the launch of a Payroll Giving programme, whereby staff can elect to contribute a portion of their salaries to specific projects and initiatives within the University.

 
  1. The 2009 result for KPI 24, as reported in the 2009 Annual Report, incorrectly counted students who had withdrawn from work placements during the year and has been corrected for this Annual Report.
  2. The University’s quality assured research publications are recorded against the year in which they are published. Because of inevitable delays between publication and the recording of the relevant data in the institutional repository, historic data are constantly being updated; figures are also updated retrospectively to take account of the publications of new staff. This means that while they are correct as at the end of 2010, the 2009 figure is significantly higher than that reported in the 2009 Statement of Service Performance and all the figures in this table, including the 2010 figure, are subject to on-going change.


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