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Troubleshooting

If you encounter new or puzzling issues with University of Waikato eLearning software, please check this page.

Here, we will address frequently asked questions to the e-Tuts and CeTTL, questions that have several potential answers, as well as known gremlins/oddities/bugs in Moodle, Mahara, Panopto, Turnitin, and other eLearning technologies. Please contact the e-Tuts if you would like help with any of these, or encounter issues that you think should be listed here.

Mahara:

Mobile App sign on.

If you are a new user of Mahara, before you can log on to the Mahara app via Single Sign On (SSO) you may need to (once only):

1. use a desktop computer and log on to https://eportfolio.waikato.ac.nz/

2. generate an access token

3. Paste in access token on the app log in screen

Moodle:

Why can't my students see their grades?
Why can't I see my students/ paper participants?
  • Reset table preferences. Known bug, to be fixed by Moodle in a future upgrade. Brings across filters from previous searches, in other papers, and hides participants. Only occurs if in Assessment>Grading summary>View all submissions, at the bottom of the page under Options, Assignments per page drop-down is set to 100.

  • AND you have previously searched for a participant using the First name and Last name filters, AND that combination of initials doesn't occur in this paper.

    FIX: Go to Your Assessment>View all Submissions, you should see on the top right Reset table preferences. Select this and all your students should reappear.