How to find Library help

6 January 2020

Service and help desks

  • Central Library - Level 2 and Level 4, Te Manawa Student Centre
  • Teaching Resources Library - Division of Education
  • Tauranga Campus Library

Find Library staff to help you with finding resources, using Library Search, referencing, how to issue and return books, placing requests and much more.


Send an email to – we aim to reply to your message within 24 hours.

Library chat

This instant messaging service is available to University of Waikato students and staff, 9am - 5pm weekdays. Chat with us about your query from wherever you are.

iPad on Level 3

If you are on Level 3 and find you need help, there is a chat help station near the stairs entrance to the floor. Send us a message and we can help answer your query, give you directions or send a staff member to help in person. Available 9am-5pm Monday to Friday.


Give us a call. For a full list of helpful phone numbers see our contact page.

Library website

Our website is full of information to help you, including links to your Library account and key tasks (including how to book a tutorial or a group room for study), guides, contact information , referencing help, subject portals and much more.


We have a Library paper in Moodle called the Virtual Reference Desk (or VeRD for short). Find help on APA referencing and finding information. There are links to video and print guides, PowerPoint presentations and quizzes, and an “Ask for help” forum.

Social media

Join us on social media for news, event updates, helpful advice and much more. You can find us on: