Borrowing FAQ

This page attempts to answer all your questions about borrowing items from the Library.

Borrowing Stuff

Borrowable material includes:

  • Books
  • Audio-visual, i.e CDs, DVDs & Videocassettes
  • CD-ROMs
  • Kits, i.e. book and CD kits
  • Maps
  • Pictures, i.e. posters, charts (available in Teaching Resources Library only)
  • Theses
  • Print Journals
  • Items in Off Campus Storage - retrieval of items in Off Campus Storage (book or journal) can take up to two working days, although most items will be available the next business day. If it is needed sooner it is possible to arrange a special courier delivery, however, this will incur a charge.

Some high-use items and other material may only be used while in the Student Centre. These items include:

  • Reference Only items
  • High Demand material
  • Some Print Journals
  • Theses

Equipment for loan at the Central Library

Laptops; Scientific Calculators; Headphones; Prayer mats (2 available); Magnifying glass

Equipment for loan at the Teaching Resources Library

Laptops; Headphones

Assisted borrowing ceases 15 minutes before closing. Self Issue machines can be used until 5 minutes before closing. For more information, email Collection Services at

The length of time you can borrow an item for will depend on your Library Membership. See the following tables for borrowing times for all Library material, or Contact Us for assistance.

Loan periods for Undergraduates
Books, Audiocassettes, CDROMs, Kits, Pictures, Maps, Education Library CDs & videocassettes 30 Days
Central Library Videocassettes, Central Library CDs 14 Days *
Central Library DVDs 14 Days *
High Demand Items 2 hours
Central Library Theses and Dissertations 30 days
* These items are "Library Use Only" for Associate Members.
Loan periods for Postgraduates & Uni Staff
Books, Audiocassettes, CDROMs, Kits, Pictures, Maps, Education Library CDs & videocassettes 60 Days
Central Library Videocassettes, Central Library CDs 14 Days
Central Library DVDs 14 Days
High Demand Items 2 hours
Central Library Theses and Dissertations 60 days

Students and staff can have a maximum of 100 items out at any one time.

High Demand items - 2 items per person at any one time.

Associate (including Alumni) members can have a maximum of ten items out at any one time.

Your student ID card is also your library card. Your library card allows you to borrow from both the Central Library and Teaching Resources Library regardless of which faculty you are in. Issuing of books starts when the Library opens and ceases 15 minutes before closing time. See Hours and Locations.

Most items may be borrowed by using the Self-issue machines. See .

NOTE: You can only borrow items with your own ID card. During the loan period, the borrowed items should not be loaned to anyone else other than the borrower.

If you are unable to present your ID card, items will not be issued to you. Please remember that reciting your ID number is not an acceptable alternative to presenting your ID card.

If you lose your ID card report it to Lending Services staff immediately.

Books can be returned to the After Hours slot at the end of the Student Centre Foyer, near the Lift. Teaching Resources Library books can also be returned to the Central Library and vice versa.

Note: Only those with swipe card access to the 24 hour Education computer labs can return books there after hours. Books can be returned through the slot in the foyer, just outside the Teaching Resources Library entrance.

New books and Journals are displayed on the New Book/Journal Display for one week, with the display changing daily.

If you have any queries about Borrowing from the Library please ask at the Library Service Desk or email Lending Services.

For a list of the latest books, see New Books

There are several self-issue machines in the Student Centre and one in the Teaching Resources Collection Library. These machines allow users to issue and renew their own books. Unfortunately, these machines are not set up to issue audiovisual material or very large books. Please take such items to the Enquiries Desk to be issued or renewed.

Remember that items can be renewed online (before they are due) - see My Account.

The High Demand Collection comprises items which are expected to be in heavy demand while students work on specific assignments. Items are placed in this collection for a limited period of time and may be borrowed for a short period of time (usually two hours).

Students: See the guide on Using the High Demand Collection, or find what's in this collection by searching Library Search.

Staff: You can easily put items in the High Demand Collection by filling in the High Demand Request Form. See also Putting items in the High Demand Collection for more information.

Yes. You can have the items sent directly to your home or you can arrange to pick them up from the Tauranga Campus Library. See the following list for help accessing resources from both Tauranga and Hamilton campuses.

High Demand (Course Reserve) Collection

The High Demand Collection contains Library items that are expected to be in high demand for a short period of time.

Ask at the Level 2 Library Desk.

Search by the title of the book or your paper code in Library Search. Note the call number and ask a Library Staff member to retrieve the book for you.

Search by the title of the book or your paper code in Library Search. Note the call number and ask a Library Staff member to retrieve the book for you.

You can issue the book yourself by using the self-issue machine. All you need to do is follow the on-screen instructions on the machine.

High Demand Collections items are issued for 2 hours. Note: fines accrue immediately the item is overdue.

Renewals, Recalls and Holds

All borrowable material is subject to be recalled if needed by someone else. This means the original due date of the borrowed item, is no longer valid.

You will receive a recall notice via email with the new due date for the recalled item.

You must return the item by the new due date to avoid receiving a fine.

Books that are in high demand for assessed course-work can be requested by someone else at any time. Recalling items is a way of making this material available to as many students as possible. Make notes, photocopy if necessary and return the book. You can request the book again.

When you have found the item you want in Library Search.

  • Click on the title to open full record
  • Sign in (if not already signed in)
  • Select Request and choose a Pickup location
  • Click Request to submit

You will receive an email when it is ready to be collected

Registered Distance students will have items mailed to them automatically: please remember to choose home delivery as your pick up location when making your request.

An email will be sent to requesters when the item is available for pick-up. You can also check My Account through Library Search.

Pick-up location details:

Includes Central Library and Teaching Resources Library. Items for collection are held on the book shelf near the Library Service Desk on Level 2 of Te Manawa - the Student Centre.


Items can be collected from Tauranga Campus Library.

Personal Delivery

Only available for if you have registered for the service. Items will be sent directly to the registered address.

The item will be available for three days before being returned to the shelves, or given to the next borrower.

If there are other people waiting for the item you have requested, it will be issued to you for 7 days only.

To renew a Library item:

  • Go to My Account in Library Search.
  • Use the Self Return and Issue machines in the Library, or
  • Bring the items to the Customer Service Desk on Level 2

If you have exceeded the renewal period you will no longer be able to renew online.

Renewal periods are:

  • Postgraduates – 300 days
  • Undergraduates – 150 days

It is also possible that the item has been recalled, in which case you will need to return it within 7 days from when the recall was placed.

There may be a problem with your Library Account. Ask at the Library Service desk on Level 2.

Fines, Fees and Payments

Yes, in most cases. If the item you have borrowed is overdue, you will receive a fine according to the terms of the loan. See Library Fines, Fees and Charges.

Borrowing facilities will be withheld from students and approved Borrowers whose fines at any time exceed $10.00, and from other Library borrowers whose fines exceed $50.00.

If the item you have borrowed is either lost or damaged whilst issued under your name, you will receive an invoice totalling the cost of replacing or repairing the item.

Invoices for these items will be sent to the home address for students and approved borrowers. If you are a staff member, the invoice will be sent to your department.

You should pay your fines as soon as possible. This can be done by cash or eftpos at the Level 2 Library Services Desk in the Central Library or online.

See also Library Fines, Fees and Charges.

If your fines are under $10.00 you will be able to continue borrowing Library material. If your fines are over $10.00, you will not be able to continue borrowing until you get the amount owing under $10.00. Contact Lending Services to make arrangements to pay.

Notices from the Library

Library notices are sent for the following reasons:

Courtesy notice
sent 3 days before items which were issued for more than 14 days are due to be returned or renewed.
Date due notice
sent on the day the item is due.
Overdue notice
sent 7 days following the due date of any item which has not been returned. A second overdue notice is sent 30 days later. (At this time you may be invoiced for the overdue item).
Recall notice
sent when an item is required by another borrower. It is important to note the new due date on the notice as fines of $3.00 per day are charged if the item is not returned on or before that date.
Recall overdue notice
sent the day after a recalled item was due. Overdue fines for that day and any subsequent days that the item remains overdue, will be charged.
Item Available notice
sent to inform you that items you have requested are available to be picked up. Note these items are held for collection by you for 3 days

Library notices are sent by email. Please ensure you check your email account every couple of days if you borrow material from the Library so that recalled or overdue material is returned promptly to avoid fines.