Clear cookies and cache

If you’re:

• encountering issues with outdated files
  (eg; an old file opens after you upload a new one in Moodle)
• having trouble accessing certain sites/databases
  (eg; My Account at the Library)
• encountering a 404 error
• getting an OpenSAML error

Clearing your browser’s cache may help. This process involves deleting your cookies and temporary internet files.

• Click the 3 horizontal dots (top right of your browser), and select Settings

• Click Privacy, search, and services

• Under Clear browsing data click the blue button Choose what to clear

• Select All time for the Time range and click the blue button Clear now

• Click Customize and Control Google Chrome the 3 vertical dots (top right of your browser), and select Settings > Privacy and security

• Click Clear browsing data to bring up the window below and check settings as shown

• Be sure to select the Time range as All time.

• Select  Cookies... and also select Cached.…

• Click Clear data

• Close and re-open your browser

• Click the Open Menu, the 3 horizontal bars (top right of your browser) 

• Select History, then Clear Recent History

• Select Time range as Everything

• Tick the Cookies and Cache boxes

• Click Clear

• Close and re-open your browser

• Click Safari (on the Safari Menu Bar) > Click Preferences

• In the Preferences window, click the Privacy tab.

• Click Remove all Website Data…

• Click Remove Now on the pop-up window.