Learning to use Zoom

Help pages for students on how to access and use video conferencing software Zoom.

Zoom is video conference software. Many lectures and tutorials are on Zoom or have a Zoom option.  You can also use Zoom to have one-on-one meetings with lecturers, tutors, support staff or other students.

Panopto block

If your Zoom lecture or tutorial has been recorded, you can usually find it in the Completed recordings section of the Panopto block, which is on the right-hand side of your Moodle papers.


See How to use Panopto in Moodle for more information.

Note: Sometimes the Host will share a direct link to a recording instead, either on Moodle or elsewhere. Select the link to view the recording.

Recordings will not be available immediately, they take a little while to process.

Zoom access troubleshooting

  • If you can't join a live meeting: double-check the lecturer or tutor's instructions. Are you in the right Zoom meeting? Has the meeting started yet? (Some hosts allow you to join before the meeting starts, some don't, and some have a waiting room).
  • If you can't see a recorded session:
    • check the Panopto block of your Moodle paper (usually on the right-hand side). Be patient, recordings take a while to process to Panopto and need to be manually shifted to your Moodle paper.
    • if you can't see the Panopto block, select the arrow at the top right of your Moodle page to open the block drawer.
    • If recordings aren't being saved to the cloud and shared via Panopto, there may be a direct link in the Introduction section, or the relevant topic or week in the central part of your Moodle paper.
  • No sound or image? Check the audio and video settings
  • Done all of the above and still having problems? Contact your lecturer.

Join a Zoom meeting from Tauranga

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More information and support

Ask the eTuts: A group of University of Waikato students who help staff and students with teaching and learning technology.