Electronic Access Problem

This form is for students and staff to report any problems with the Library's electronic databases, electronic journals, e-books or online Library Search. Please read Troubleshooting page and Use of Library Databases before submitting a form.

We will respond to your report within two business days. If you have not received a response within this timeframe please contact the Electronic Access Librarian at [email protected] or phone +647 838 4351.

Your Details

Name:

Email:

Location:

User Group:

Your Problem

What were you trying to access?

Name of database, journal or webpage:

Article you were unable to access (e.g. Vol./page)?

URL (web site address):

Please describe the problem or error message received, giving as much detail as possible (providing thorough information will help us answer your question more efficiently):

What time and date did you experience the problem?

Further Information

Have you been able to access this online journal or database before?

Do you have access to any other databases or journals? If so, which (2-3)?

Which web browser are you using (e.g. Chrome, Internet Explorer, Firefox or Safari)?

Security Check

Please indicate that you are a human as a security check.

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Electronic Access Problem

Your Details

Your Problem

Further Information