Breadcrumbs

Directory of Decisions


Ombudsmen

Office of the Ombudsmen

Jurisdiction

Investigates complaints about administrative actions, decisions, omissions, and recommendations of central and local government agencies named in the schedule to Ombudsmen Act 1975.

Governing legislation

Ombudsmen Act 1975Official Information Act 1982Local Government Official Information and Meetings Act 1987Protected Disclosures Act 2000

Contact details

Office of the OmbudsmenPO Box 10152, WellingtonTel: 0800 802 602 or +64 4 473 9533  Fax +64 4 471 2254 Email: office@ombudsmen.govt.nz

Availability

Cases notes are available in Compendium to Case Notes of the Ombudsmen which are published in approximately annual volumes.

Reported in

NZAR (1976 - 1983)

Banking Ombudsman

Jurisdiction

Appointed by the Banking Ombudsman Commission to hear complaints regarding amounts not exceeding $100,000 arising out of the provision of banking services within New Zealand against registered banks which are listed as participants in the service in the Banking Ombudsman Terms of Reference.

Governing legislation

Not established by legislation. The effectiveness of private sector Ombudsmen that deal with savings matters is subject to review by the Retirement Commissioner in accordance with the Retirement Income Act 1993

Contact details

Office of the Banking Ombudsman, PO Box 10-573, Wellington Tel: +64 4 471 0006 Freephone: 0800 805 950 Fax: +64 4 471 0548  Email: help@bankombudsman.org.nz

Availability

A searchable database of Case Notes is available on the Ombudsman's website. Notes on any significant cases are published in the Office of the Banking Ombudsman Annual Report. Some cases are also noted in the Ombudsmans' March and October newsletters. In some circumstance case notes awaiting publication may be made available to interested parties. Names of complainant/s or the bank/s involved remain confidential.

Note

The Code of Banking Practice is used as a guide to good banking practice. The Ombudsman will usually uphold a proven complaint about a breach of this code. The complaint must be dealt with firstly by the internal complaints procedures of the bank concerned before referral to the Ombudsman. The Banking Ombudsman Commission and the Banking Ombudsman Scheme were originally established by the New Zealand Bankers' Association in 1992, but they are structured to be entirely independent and self-perpetuating.

Insurance and Savings Ombudsman

Jurisdiction

A complaint can be made against a participating insurance or savings organisation in the Insurance & Savings Ombudsman ("ISO") scheme, if the services were provided to, or for the benefit of, the complainant. Cannot consider complaints made about services provided to businesses or under commercial policies.

Governing legislation

Not established by legislation. The effectiveness of private sector Ombudsmen that deal with savings matters is subject to review by the Retirement Commissioner in accordance with the Retirement Income Act 1993, s6 (e).

Contact details

Office of the Insurance & Savings Ombudsman PO Box 10-845, WellingtonTel: +64 4 449 7612  Freephone: 0800 888 202 Fax: +64 4 499 7614  Email: directly from the website

Availability

Annual reports, Casebooks 1999 onwards, periodic 'assessment' publications.

Note

Originally established by the insurance and savings industry in March 1995.