Directory of Decisions
Office of the Ombudsmen
Investigates complaints about administrative actions, decisions, omissions, and recommendations of central and local government agencies named in the schedule to Ombudsmen Act 1975.
Cases notes are available in Compendium to Case Notes of the Ombudsmen which are published in approximately annual volumes.
NZAR (1976 - 1983)
Appointed by the Banking Ombudsman Commission to hear complaints regarding amounts not exceeding $100,000 arising out of the provision of banking services within New Zealand against registered banks which are listed as participants in the service in the Banking Ombudsman Terms of Reference.
Not established by legislation. The effectiveness of private sector Ombudsmen that deal with savings matters is subject to review by the Retirement Commissioner in accordance with the Retirement Income Act 1993
A searchable database of Case Notes is available on the Ombudsman's website. Notes on any significant cases are published in the Office of the Banking Ombudsman Annual Report. Some cases are also noted in the Ombudsmans' March and October newsletters. In some circumstance case notes awaiting publication may be made available to interested parties. Names of complainant/s or the bank/s involved remain confidential.
The Code of Banking Practice is used as a guide to good banking practice. The Ombudsman will usually uphold a proven complaint about a breach of this code. The complaint must be dealt with firstly by the internal complaints procedures of the bank concerned before referral to the Ombudsman. The Banking Ombudsman Commission and the Banking Ombudsman Scheme were originally established by the New Zealand Bankers' Association in 1992, but they are structured to be entirely independent and self-perpetuating.
Insurance and Savings Ombudsman
A complaint can be made against a participating insurance or savings organisation in the Insurance & Savings Ombudsman ("ISO") scheme, if the services were provided to, or for the benefit of, the complainant. Cannot consider complaints made about services provided to businesses or under commercial policies.
Not established by legislation. The effectiveness of private sector Ombudsmen that deal with savings matters is subject to review by the Retirement Commissioner in accordance with the Retirement Income Act 1993, s6 (e).
Annual reports, Casebooks 1999 onwards, periodic 'assessment' publications.
Originally established by the insurance and savings industry in March 1995.