General Practice Clinic

Student Health is only for students currently enrolled at the University of Waikato.

Can I stay with Student Health if I’m no longer a student?

We encourage you to register with a new clinic/doctor after completing your studies. This helps us meet the demand of new students registering with us.

If you are an enrolled domestic student at the University you can register with us as a patient to qualify for low-cost and some free services. You can still be seen on a casual basis if you choose not to register with Student Health. The fees for casual patients are much higher than patients who register with our practice.

How to register

You can register at any time and it is free. Complete an enrolment form at reception in the clinic or send your completed online form to [email protected]

• Complete this online enrolment form if you want to register as a patient and pay less.
• Complete this casual enrolment form if you want to stay with your current practice.

International students

Read more about visiting Student Health as an International student.

You may be eligible to apply for a community services card (CSC) for access to cheaper medical care. Bring your CSC with you for your first visit at Student Health.

View the student health service fees for registered and unregistered patients.

As a registered patient you can access the following services for free

• nurse consultations (fees apply for wart treatment and vitamin B12 injections)
• ACC follow-up consultations
• one follow-up doctor’s consultation if it is within 7 days of the first appointment
• all sexual health consultations and prescriptions
• FAST checks - a basic self test for chlamydia and gonorrhea
• all contraception consultations and prescriptions
• immunisations that are funded

Learn more about our Mental Health & Wellbeing Services which are free to all students.

We work by appointment only. Book in by calling us on (07) 838 4037. If you are signed up with our patient portal you can book via the MyIndici phone app or online.

Can't wait for a routine appointment?

Call reception and ask to speak to a nurse who will assess your concern over the phone and arrange a same day appointment if it is urgent.

Doctor and Nurse Practitioner appointments

Our team of General Practitioners (GP) and Nurse Practitioners (NP) provide the same general practice services as other family doctor/medical centres.

Nurse Prescriber appointments

Registered Nurse Prescribers are designated to prescribe from a limited list of medicines to treat common conditions. Some examples include diabetes, asthma, hayfever, skin infections, acne, eczema, chest/throat/ear infections, UTIs, STIs, and contraception.

Nurse appointments

Appointments are available for health advice, sexual health checks, cervical smears, vaccines, injections, wart treatment, accidents and more.

A routine doctor’s appointment is for 15-minutes. Phone reception to ask for a longer appointment (at no extra charge) to allow for enough time if you have multiple things or a complex issue to discuss with your doctor. A longer appointment is also recommended if you have a mental health concern.

You can ask for a phone or video consultation if that is more convenient. It is recommended to have had at least one in-person appointment with your clinician here at Student Health previously.

There are limitations with telehealth such as not being able to carry out a physical examination. We take your health seriously so if your concern cannot be dealt with safely through telehealth, we will ask you to come in for an in-person consultation or seek medical attention locally.

Tips to make the best of your telehealth appointment

• choose a quiet private place with good lighting where you won’t be disturbed
• take a few minutes to get ready for your telehealth appointment
• check your device is charged and connected to the internet - wifi is best

Read this helpful checklist to prepare for a video consultation

Our patient portal is MyIndici and is available to registered patients. It is a secure online service that allows you access your health information and communicate with your health professional.

How do I access the portal?

1. Ask to sign up by calling reception or email [email protected]. You will be sent an activation code
2. Log in to MyIndici from either the mobile app or an internet browser by visiting https://itsmyhealth.nz/Account/Login

By signing up to the portal you gain access to the following online services

• book or cancel appointments
• request repeat prescriptions
• access your health information i.e.test results and medications
• communicate with your doctor/nurse via email with non-urgent messages
• check and pay your account balance

IMPORTANT

Do not use MyIndici to send urgent messages or request urgent prescriptions. Call Student Health on (07) 838 4037 and ask to speak to a nurse. Information about After Hours Urgent Care can be found here

Learn more about patient portals.

Repeat prescriptions are available and free for registered patients only. Requests can be made online via the portal or by calling us.

Repeat prescriptions are provided at the discretion of our clinicians. Non-urgent requests will be processed within 3 working days. Plan ahead so you do not run out of medication.

Urgent requests

Call us and ask to speak to a nurse if you have run out or have an urgent request. You may be provided with a short term prescription until you can attend a review appointment within the next 7 to 14 days.

You can request a repeat prescription when

• Your medication has been previously prescribed by one of our clinicians here at Student Health
• Your condition is stable and have been reviewed by a clinician within the last six months or at least yearly for contraception prescriptions

Phone the clinic (07) 838 4037 and ask to book an appointment within 5 working days of your affected exam date. If you are unwell or cannot wait for a routine appointment please ask to speak to one of our nurses who will arrange an urgent appointment if necessary.

Following your consultation your clinician will complete and provide you with the required Section B form either in-person or electronically as soon as practicable. You are responsible for applying for special consideration online via the MyWaikato portal.

Refer to the University’s process for special consideration for impaired performance or missed examination