Computer access

The University has a wide range of ITS services that support University teaching and learning. Our ITS staff are on hand to help with any ICT issues students might have.

For online assistance

The Self Help website (login required) provides guides, tools and resources to help get you sorted with the technology and services available at the University of Waikato.

For requesting services

Te Kuhukuhu Rārangi is the University’s IT service catalogue.

Log your own service request and track progress.


Find out what happens to your accounts when your enrolment or employment ends at the University of Waikato.

Make Contact

ITS Service Desk

For remote assistance and urgent IT matters
Monday to Friday: 8am - 5pm

ITS Tech Desk

For in-person assistance during teaching only
Hamilton: Level 2, Te Manawa Student Centre & Tauranga: Level 1, The Hub
Monday to Friday: 10am - 2pm

ITS Drop In

For in-person assistance
Hamilton ITS Building
Monday to Friday: 9am - 4pm