Case manager career

Kaiwhakahaere kēhi

Case managers work with individuals and families to help them overcome hardship and access social services and support.

Case managers work with individuals and families to help them overcome hardship and access social services and support.

What would you do as a Case manager?

Case managers

  • usually work regular business hours
  • usually work in offices, but may also travel locally
  • may do emotionally demanding work
  • need to be responsible, communicate well and work well under pressure

Tasks

  • provide emergency help in crises
  • help people find or return to work
  • assist with housing and financial support
  • support prisoners with treatment and programmes
  • make plans for clients after prison release
  • teach life skills
  • assist clients with insurance claims
  • attend court and give evidence
  • write reports and case notes

How can you become a Case manager?

You usually need experience to become a case manager and a qualification may be useful.

You may need

  • experience in similar work
  • a relevant tertiary qualification in human welfare or psychology studies
  • a driver licence

If you're in school

You usually need NCEA Level 3 to do the study or training for this job.

Case manager FAQs

Scholarships

A range of scholarships are available to help with the cost of studying at Waikato. Options are available across a wide range of subjects and study levels, including scholarships for new students, current students and specific areas of study.

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QS rankings

QS World University Rankings 2027

Waikato is ranked equal 293rd globally, placing us in the top 1.5% of universities worldwide, and 2nd in New Zealand by citations per faculty.

QS Ranking - Education

Waikato is ranked among the top 250 universities worldwide for Education in the QS World University Rankings.