Information and Technology Services (ITS)

Our ITS staff are on hand to help with any issues students might have.
They have a wide range of services that support University teaching and learning.

ITS Service Desk

For remote assistance and urgent IT matters

07 838 4008 or [email protected]
Monday to Friday: 8am - 5pm

Teaching Room Hotline – 6066
Monday to Friday: 8am - 5pm

ITS Tech Desk

For in-person assistance

Hamilton Tech Desk
Level 2, Te Manawa/Student Centre
Monday to Friday: 10am - 2pm (during Trimester)

Tauranga Tech Desk
Level 1, The Hub
Monday to Friday: 8.30am - 5pm


For requesting services

The University’s IT service catalogue.

Log your own service request and track progress.

ICT Self Help

For online assistance

The Self Help website (login required) provides guides, tools and resources to help get your sorted with the technology and services available at the University of Waikato.