Student support services

Student Centre and The Hub

Our Student Advisers in the Student Centre in Hamilton and The Hub in Tauranga can help you with all general enquiries, as well as enrolment, fees, programme, student payments, graduation, examination and assessment help. The Student Centre and Hub teams will also print and set up your Student ID card. To reach a student adviser call 0800 924 5286 or email [email protected].

Student learning

The Student Learning team provides a University-wide service for both Hamilton and Tauranga students to assist with their academic learning needs. Dedicated tutors provide free advice and assistance with assignment preparation, referencing and citations, reading, exam preparation, language development, or any learning matter.

There is a tutor specializing in maths and stats as well. You can request an online consultation (50 minutes) between 9am - 4pm or book a virtual video drop-in (20-minutes) between the hours of 10 am - 2 pm. Students can also request written feedback on their assignment drafts.

Study Advising Programme

Study Advising Programme is designed to help new students over their first year of undergraduate study.  Every first year student is automatically allocated a dedicated staff member – a Study Advisor.  Most Study Advisor’s will be from your main area of study, but all have roles aimed at helping students to succeed in their study goals.


The Hamilton campus Library offers many group and quiet study spaces, computer suites, and copying, printing and scanning facilities. They also run free tours and tutorials to help improve your learning, and each faculty has a dedicated Academic Liaison Librarian to help find the materials you need for assignments.

The Tauranga campus library is located in the 24/7 Computer Lab on Level 1, room 1.03. See Library Hours for current open hours. The librarians can help with finding relevant resources, using Library search, APA referencing and EndNote. You can contact the Tauranga Library Services team at [email protected].

Technology and computer systems

We have a lot of technology systems and computer software available for you to use including free WiFi, personal usernames and email addresses, and 2GB of file storage space that can be accessed off campus. Depending on the faculty you are studying in, there may be additional technology available for you to use.

Our Tauranga campus ITS Tech Desk is located in the The Hub on Level 1. IT support is available between 8.30am and 5pm, Monday to Friday. If the desk is unattended you can also call 0800 Waikato ext. 4008 for help. For teaching room support please use the phone in the room to call the hotline on 6066.

StudyLink support

If you need assistance or advice on using StudyLink services, our StudyLink Liaison Officer can help. Email [email protected] or call 0800 WAIKATO ext 4790 for free and confidential support.

Tauranga campus

Find out more detailed information about the services and support offered in Tauranga.

Justice of the Peace (JP)

We have many Justices of the Peace (JPs) on campus who can verify your documents for enrolment or other purposes. If you require the services of a Justice of the Peace, drop-in clinics run twice a week throughout the year (except on public or University holidays).

Location: Hamilton campus, M2.28 (Student Centre)
Time: Tuesday 12.00 - 1.00 pm and Thursday 1.00 - 2.00 pm

There is no need to book. Just turn up with your required documents and the rostered JP will assist you.

For Tauranga Students: Students can access free JP services at the Citizens Advice Bureau at 38 Hamilton Street, Tauranga. Justice of the Peace (JP) services are available across the Bay of Plenty at a number of locations. Tauranga City Libraries also regularly host JP visits.

Career development services

You’ll be studying towards a future career, so why not do all you can to prepare for it? Our team of career development advisers run workshops, drop-in sessions and other events to help you get ready for your future career. They can help you write your CV, cover letter and LinkedIn profile, learn interviewing skills, and even put you in touch with potential employers.

Employability Plus Programme

Our Employability Plus Programme (EPP) offers volunteering opportunities and workshops while you study, giving you work-ready skills that will make you stand out to prospective employers.

Postgraduate student support

The Postgraduate Students’ Association (PGSA) runs free events and workshops to help you make the most of postgraduate study here at Waikato.

Student Health

As a student at our Hamilton campus, you will have access to low-cost nurse and GP consultations, prescriptions and mental health support once you register with our on-campus Student Health Service.

Our Tauranga campus offers a free Health Nurse service with no need to register, just drop in located in room TCBD.1.28 on Level 1 behind the Hub, Monday - Thursday from 8.30am to 4.30pm. Find out more about Tauranga Student Health Services.

Counselling Support

We have trained counsellors at our Hamilton campus to help you through whatever problems you’re facing, such as loneliness, stress, anxiety, depression, relationships and sexuality. We also have a relationship with Bay Counselling for our Tauranga students.

Accessibility Services

Accessibility Services provide a range of services to students such as note-taking support, assistive technology, alternative exam arrangements, sign-language interpreters, mobility parking permits, specialist equipment and much more.


The Lady Goodfellow Chapel at the Hamilton campus is available to students of any faith for quiet times of meditation, with two chaplains available if you need someone to talk to. There are also two Muslim Prayer Rooms on the Hamilton campus - one for male and one for female students. A chaplain visits our Tauranga campus regularly.

Sport and Wellbeing

Sport and Wellbeing is the home of all sport, gym and wellbeing opportunities for University of Waikato students. Getting involved in sport, popping in to the Wellbeing Hub and joining our UniRec gym are all great ways to meet new friends and keep healthy. Our Hamilton campus offers a range of facilities for students - have a look at what's offered. Tauranga students can drop in to free sport sessions at the Queen Elizabeth Youth Centre, participate in social sports, take yoga classes or join The Gym or the Toi Ohomai Aquatic and Fitness Centre.

Student Safety and Security

We take the safety of our students, both on- and off-campus, very seriously. We have a code of conduct for staff, students and campus visitors, as well as complaint procedures and consequences for those who breach the code of conduct. Our security team is on call 24/7 and the main path through the Hamilton campus is monitored by security cameras. Both campuses require ID access after hours.

Student Advocacy

The Waikato Students’ Union (WSU) offers a range of support and advocacy services to help you during your time with us. These services range from legal and financial advice to academic issues and hardship support.